Frequently Asked Questions For Nonprofits

What is is an online resource of The Community Foundation of Middle Tennessee created to inform, empower and enrich charitable giving in Middle Tennessee – benefiting donors, nonprofits and the community at large. furthers the cause of philanthropy in our region by promoting nonprofit transparency and putting nonprofit information at the fingertips of community members in an easy-to-use, searchable online database. contains more than 1,700 detailed profiles of local nonprofit organizations, and is FREE to nonprofits and public users.


What is is powered by GuideStar. GuideStar connects people and organizations with information on the programs and finances of more than 1.9 million IRS-recognized nonprofits. GuideStar serves a wide audience inside and outside the nonprofit sector, including individual donors, nonprofit leaders, grantmakers, government officials, academic researchers, and the media. GuideStar is revolutionizing philanthropy and nonprofit practice by providing information that advances transparency, enables users to make better decisions, and encourages charitable giving.


What is a Profile? profiles are designed to offer a wealth of information so donors can give with confidence. Profiles provide participating nonprofits with a FREE online marketing and fundraising tool that includes a wealth of information about your organization. Each profile contains program descriptions, leadership and governance information, operational plans and policies, community impact, financial stability, and more.

Because of the extent of information available on profiles and the due diligence process required to participate, many regional foundations, corporations, government agencies, and private grantmakers have elected to make profiles an integral part of their grantmaking processes—asking that nonprofits maintain an up-to-date profile as an element of the application process. Individual donors also use to make online donations to their favorite organizations via the Donate Now feature available on each profile.


Where does the information come from? profile information is provided on a voluntary basis by area nonprofits. When a profile request is submitted, nonprofits are provided a User Name and Password allowing them to log in to their organization’s profile and enter information directly into the system. The staff reviews and verifies information including financial data (which is obtained from IRS Form 990s and financial statements), IRS compliance, and Tennessee Charitable Solicitations registrations before publishing anything to the site. Profiles can be updated by the nonprofit at any time, but specific required fields must be updated at least once annually to maintain “Reviewed” status.

Information provided in the financial charts and graphs is entered by staff. The Community Foundation receives financial documents from nonprofits including the IRS Form 990 and financial audits/reviews/compilations. Our staff analyzes these official financial documents and enters financial figures to the site. Original financial documents are available to the public on for download. A nonprofit’s ED/CEO has an opportunity to comment in the financial section; these comments can be helpful in understanding nuanced financial trends and changes within an organization.


Does endorse organizations? does not endorse or recommend nonprofit organizations.


What does the Reviewed icon mean?

The Reviewed icon indicates a nonprofit’s profile is complete and has been updated within the last year. These profiles have been reviewed by staff to ensure that financial information is consistent with official documents (IRS Form 990 or audited financial statements).


Does guarantee the accuracy of data?

The narrative information in each profile is provided voluntarily by the nonprofit. does not guarantee the accuracy of any such data, make any representations or warranties with regard to nonprofits in the database, or guarantee they are in compliance with all state and federal requirements. However, does seek to include the most accurate data available through document verification and a due diligence process.


Why are some nonprofits not included? profiles 501 (c)(3) public charities authorized by the Secretary of State’s office to raise money in Tennessee. does not profile religious organizations operating for religious purposes (i.e. churches, synagogues, mosques). In some instances, programs that are operating within a religious organization but are serving the community outside of the congregation are eligible to be profiled on These situations are handled on a case by case basis.


What fees are associated with donations made through

All online donations are processed by KIMBIA. KIMBIA, Inc. provides the most powerful and flexible online fundraising and event management tools to enable nonprofits and other organizations to increase giving, participation and overall support. Some fees are assessed from each gift by payment processors and vendors. Donors are made aware of the following costs at the time of donation, and are given the option to donate an additional amount to cover these costs:

  • 2.89% of each gift is assessed for credit card processing fees.
  • $3.25 covers fees to online donation software provider KIMBIA, and the cost of processing each donation.

How do I receive donations made via

Donations received through an agency’s profile are reflected in the monthly Donation Reports available on each organization's private Nonprofit Homepage (which can be accessed by logging into your nonprofit account), and are posted at the beginning of each new month. Reports include gift amounts, special instructions, and donor contact information, unless the donor has chosen to give anonymously. ACH Direct Deposit payments, once approved, include the aggregated amount for the previous month and transferred to agencies on a monthly basis.


Can I print a profile?

Yes, visit any public nonprofit profile on and click the “View Printable Profile” or “View Printable Summary” buttons to create a printer-friendly .pdf file of the nonprofits profile information. The Printable Profile can easily be saved, shared or printed with the click of a button.


Why are there fields that I cannot edit in the profile?

Some fields are only editable by staff. These include Employee Identification Number (EIN) and year of incorporation. It is also only staff who can delete financial documents from the Financials page of the profile. Contact your coach if you need assistance with any of these fields or documents.


How do I submit changes so that they can be published by The Community Foundation?

When you have completed all the profile changes you wish to make, click the “Review and Submit” button followed by the “Send to Foundation” button. By clicking the “Send to Foundation” button, your changes will be placed in a queue that is reviewed by staff. It is policy to review and publish profile changes in the order they were submitted. Changes are generally published within 10 business days of submission. Publishing times may vary depending on the volume of profiles to be reviewed.