Pastoral Counseling Centers of Tennessee, Inc.
678 Brook Hollow Rd.
Nashville TN 37205
Mission Statement
Insight Counseling Centers (formerly known as the Pastoral Counseling Centers of Tennessee) exists to restore lives to wholeness -- mentally, emotionally and spiritually. In order to accomplish this important work we seek to: -Provide excellent professionally licensed psychotherapy to any individual, couple or family in our community. -Offer help and healing from a heart of compassion and personal faith that accepts and respects the beliefs of every individual with whom we work. -Raise and provide financial support to help those who cannot otherwise afford care.
CEO/Executive Director Mrs. Pamela G Brown
Board Chair Mr. Russell Riebeling
Board Chair Company Affiliation
History & Background
Year of Incorporation 1985
Organization's type of tax exempt status 501-C3
Financial Summary
Graph: Expense Breakdown Graph - All Years
Projected Expenses $647,169.00
Projected Annual Revenue $641,804.00 (2018)
Mission Insight Counseling Centers (formerly known as the Pastoral Counseling Centers of Tennessee) exists to restore lives to wholeness -- mentally, emotionally and spiritually. In order to accomplish this important work we seek to: -Provide excellent professionally licensed psychotherapy to any individual, couple or family in our community. -Offer help and healing from a heart of compassion and personal faith that accepts and respects the beliefs of every individual with whom we work. -Raise and provide financial support to help those who cannot otherwise afford care.
Background The Pastoral Counseling Centers of Tennessee, now known as Insight Counseling Centers, began in August, 1985, as an outreach ministry of the Vine St. Christian Church in Nashville. Dr. Dan Moseley, Senior Minister of Vine St. and Dr. Liston Mills of Vanderbilt Divinity School were instrumental in shaping the vision of Insight as an ecumenical ministry of local congregations committed to offering the highest quality pastoral psychotherapy to anyone in need, regardless of their financial situation. Dr. James Coffman was appointed as the first Executive Director of the Centers and by the end of its first year more than a dozen congregations in Nashville had joined in support. Representatives of these supporting congregations were appointed to the Board of Directors to insure the connection between the Centers and the local congregations. By 1990 two satellite offices had opened in Brentwood and Clarksville, adding to the Centers’ service delivery and congregational support. During these early years a strong relationship between Insight and the Ph.D. program in Religion and Personality Studies at Vanderbilt became the foundation for the Centers’ nationally accredited clinical training program. Dr. Coffman provided clinical supervision to students who, along with faculty of the program, provided much of the clinical service offered through the Centers. Throughout the 1990’s demand for the services of the Centers continued to grow. Full-time clinicians were added to the staff and satellite offices were opened in Franklin, Murfreesboro, Manchester and Hendersonville. With the opening of each of these offices the model of cooperative effort between Insight and local faith congregations was continued. In 1999 Insight became the only organization in Tennessee to be accredited as a Service Center and Approved Training Program by the American Association of Pastoral Counselors. While the Centers have enjoyed an informal relationship with the Jewish community in Middle Tennessee from the beginning, this was formalized in 2003 with the appointment to the Board of two Jewish members. With this move, Insight has become not only ecumenical, but inter-faith in its scope and commitment to the people of Middle Tennessee. In September, 2004, Dr. Coffman left Insight for another appointment in Memphis. Dr. Tom Knowles-Bagwell served as our second Director from 2005 to 2007.  After a period of shared leadership with Chrissa Walsh and Chris O'Rear from 2007 to 2012, Chris O'Rear assumed the role of Executive Director in 2013, and resigned from this position in 2016. Pam Brown, ACC, CFRE, became Insight's Executive Director in January of 2017.
Impact Insight Counseling Centers seeks to impact the mental, emotional, relational, and spiritual lives of persons in Middle Tennessee in three ways. 1. Through our clinical pastoral therapy services we provide opportunities for healing and growth to persons dealing with a wide variety of relational and mental health difficulties. During 2017 we provided 4,872 hours of counseling to 701 individuals, couples and families across Middle Tennessee. Almost half  of these sessions were provided for clients who required our maximum financial assistance. Persons seek our help with problems ranging from anxiety and depression to post traumatic stress, addictions, and other mental health disorders. In 2018 we anticipate providing approximately 5,830 hours of clinical pastoral therapy services. 2. Through our Life Enrichment programming we offer educational events designed to enhance participants’ abilities to live full and meaningful lives, thus reducing the probability of developing major life problems. Included in these services are events such as marriage enrichment retreats, parenting seminars, stress reduction programs, spiritual formation classes, and divorce adjustment workshops. 3. Through our clinical training programs we seek to insure that future generations of Middle Tennesseans will have access to the services of highly educated and thoroughly trained pastoral clinicians. Interns and residents under our supervision are prepared for licensure as Clinical Pastoral Therapists in Tennessee. Ministers and Lay Ministers work to develop their competency in Pastoral Care in our Pastoral Care Specialist Program.
1. Contributed income from generous donors allows Insight Counseling Centers to offer exquisite spiritually-integrated therapy on an income-based fee scale.
2. We are seeking caring, empathetic Volunteer Intake Practitioners who will provide the agency's first impression by speaking with clients (by phone) who call Insight to inquire about counseling services. Ongoing training and support will be provided.
Other ways to donate, support, or volunteer Get involved with Insight Counseling Centers:
Service Categories
Primary Organization Category Mental Health & Crisis Intervention / Counseling
Secondary Organization Category Human Services / Family Counseling
Areas of Service
Areas Served
TN - Davidson
TN - Dickson
TN - Maury
TN - Montgomery
TN - Robertson
TN - Rutherford
TN - Sumner
TN - Williamson
TN - Wilson
TN - Cheatham
We have locations in Mufreesboro, Franklin, Brentwood, Nashville (2), Madison, Hendersonville, and Clarksville.
Board Chair Statement

After experiencing financial difficulties stemming from the recent economic recession, our organization has achieved great success in solidifying its foundation financially, reinvigorating its governance, and implementing policies and practices, which will push it to new heights going forward. The one constant through these difficulties and the work to shore up organizational weaknesses has been the organization’s and its staff’s commitment to its mission and purpose of providing much needed counseling to individuals and families from every economic spectrum. The remarkable staff and its leadership have endured hardship and made sacrifices to ensure those in need of mental, emotional, and spiritual healing find the help they require from insight Counseling Centers. On the organization’s continued journey to fulfill its vital mission, we welcome all opportunities for guidance and support from community members. If you are interested in being a part of this wonderful organization, please contact us so we may explore partnering with you.

CEO Statement

Insight Counseling Centers is a community treasure! We have a 32-year history of restoring lives to wholeness: mentally, emotionally and spiritually. Most of our therapists are theologically trained and many are ordained in their faith tradition; however, all of our staff are also professionally licensed in a mental health discipline by the state of Tennessee (one of six states that has a license just for Pastoral Psychotherapists) or working towards licensure under the supervision of a licensed therapist.

In 2016 the agency changed its name. As is often the case following a name change, we must continue to put energy on our rebranding efforts. I joined Insight in 2017 and I spent my first year with an internal focus: learning the agency, working with my colleagues to move our Nashville center into a new locations and strategic planning. It is my goal to spend 2018 in external conversations so that more individuals understand Insight's uniqueness within the mental and behavioral health field. I am particularly interested in talking with business owners regarding Insight's Employee Assistance Program. Please don't hesitate to contact me at or 615-383-2115, ext 108 if you would like to learn more about us.

Many people who seek help with a mental, emotional, or relational difficulty are aware that their particular struggle also affects their spiritual understanding or formation. A 2000 Gallop poll reported that 83% of the general population would prefer to turn to a professional who can integrate their faith values into the care they receive. Insight’s Pastoral Counselors are uniquely qualified to provide this service. We do not have a prescribed theology or creed and we seek to allow the client's own faith understanding to influence therapy. Because our work is a ministry, we offer our services regardless of a person's financial situation and donations allow us to do that. Insight Counseling Centers provide help, hope and healing to individuals, couples, families and other groups seeking care for a variety of emotional, relational and spiritual problems. We are the only agency in Tennessee to be nationally accredited as a Service Center and Approved Training Program by the American Association of Pastoral Counselors (AAPC). Most of our staff are certified by AAPC at various levels of professional development. Currently we have eight offices in the Middle Tennessee area: Brentwood, Clarksville, Franklin, Hendersonville, Madison, Murfreesboro and Nashville (2).

Description We offer therapy and counseling services to individuals, families, and couples in Middle Tennessee. Our therapists are professionally trained in a variety of disciplines (Marriage and Family Therapy, Professional Counseling, and Social Work), and additionally all are equipped to address the spiritual concerns of clients. By professionally integrating the resources of faith and behavioral science, Clinical Pastoral Therapy is a unique form of treatment for emotional, behavioral, relational or spiritual distress or dysfunction. In 2016 we provided over 5,600 sessions of clinical pastoral therapy in six counties across Middle Tennessee. We raise and provide funds to offer our services to all in need, regardless of their ability to pay our regular fee.
Budget 250000
Category Mental Health, Substance Abuse Programs, General/other Pastoral Counseling
Population Served Families, Adults,
Description In 2007, Insight began offering counseling services in Spanish to address the needs of a growing Hispanic population. The number of hours of counseling provided in Spanish has increased each year since we began offering this service; however, this population continues to be one of the greatest financial need. According to the US Census Bureau, 32.8% of the Hispanic population in Davidson County lives below the poverty level.
Budget 112500
Category Mental Health, Substance Abuse Programs, General/other Pastoral Counseling
Population Served Adults, Hispanic, Latino Heritage, Immigrant, Newcomers, Refugees
Description The Clinical Training Program is designed to facilitate completion of standards and requirements for Tennessee licensure as a Marriage and Family Therapist, Professional Counselor, Social Worker, or Clinical Pastoral Therapist. Training is offered at Advanced and Supervisory levels (for those who have already completed their academic requirements). Supervision is also provided for interns and residents from local Universities who want to integrate Pastoral Practice into their psychotherapy training.
Budget 90000
Population Served , ,

The Community Access program is designed to assist clients that cannot afford our regular fee of $125 per session. We offer assistance on a sliding scale; however, many of our most vulnerable  clients cannot afford even the minimum scale fee ($50). In 2016, Insight provided 5,675 sessions of counseling. Of these sessions, 3,819 (68%) were provided at fees of $50 or less. Insight provided $448,786 of total financial assistance in 2016.

The goal is to supplement fees for low-income clients who are limited in their function due to the severity of the mental, emotional, or relational issues.

Objectives in accomplishing goals are:  (1) Provide 3,500 counseling sessions in 2017 for clients only able to pay our lowest adjusted fee ($50) per session or less. (2) Ensure these clients make progress in their presenting problems, even if therapy is required for an extended period of time.   (3) Help facilitate client changes that can lead to positive changes in outlook and behavior, better coping skills, and resilience for future difficulties leading to better confidence and the ability to take risks in new education, jobs, and relationships.


Budget $189,860
Category Mental Health, Substance Abuse Programs, General/other Mental Disorders
Population Served Adults, Adolescents Only (13-19 years), Unemployed, Underemployed, Dislocated
Long term Success

1) During 2015, we expect to provide 1,908 sessions with 239 clients who can only pay $30 or less. We will expect at least half (50%) of all of these clients to attend at least 6 sessions of counseling (120 of 239). Treatment consistency is important partly because longer counseling usually brings about deeper changes than the symptom relief that often comes about quickly but doesn't retain permanently. It is also important because it allows a deeper relationship to form between the counselor and counselee, which accounts for about 30% of the positive change in the client according to a study from the American Psychological Association.

2) 114 of 120 clients (95%) who remain for at least 6 sessions will show an improvement of at least 5 points on the GAF/GARF scale. However, we would expect that at least 158 of 239 clients (66%) will show similar improvement regardless of how many times they are seen.

3) 143 of 239 clients (or 60%) would achieve at least ½ of their treatment goals. Of clients who stay in therapy long enough to establish goals, we would expect to see 95% of these clients show improvement of at least ½ of their treatment goals. Treatment goals are tailored for each individual client's needs and thus vary greatly. An example of goals could be for an abusive husband to learn and apply anger management skills such as Stop Action (temporarily removing oneself from the situation) or Redirection (changing the immediate conversation subject until calm is achieved).

Program Success Monitored By

Seeing clients through a period of support to a positive termination from therapy is very satisfying. We monitor the Global Assessment of Functioning (GAF) for each client and compare beginning and terminating values. The GAF is based on a 100-point scale outlined in the Diagnostic & Statistical Manual of the American Psychological Association that sets criteria for levels of functioning. We would consider it a success to see our clients moving up between 5 and 10 points or more on that scale. Each year our staff also administers a satisfaction survey to our clients. We would expect to see a large majority of our clients, better than 90%, indicating that they are satisfied with the care they have received, that they feel their situation has improved in some way because of their time with their counselor, and they would recommend our services to others in need.   Beyond these methods we rely on the clients report or the therapist’s evaluation at the termination of therapy. 

Description The Employee Assistance Program provides mental health counseling benefits for employees of Insight's partner companies.
Population Served , ,
CEO Comments Insight Counseling Center's hourly fee is $125. Our sliding scale fee provides financial assistance for those who cannot pay the full cost for care.  Over the past several years, we have seen an increase in those clients who are eligible for our maximum level of financial support.  In 2017, 51% of all sessions of counseling we provided to clients were paid $50 or less per session.  It remains an ongoing challenge to meet this financial demand.  As we continue to provide care and counseling in 8 locations in the middle Tennessee area, we seek to embody God's healing presence through a comprehensive plan of theologically informed professional care.
Board Chair
Board Chair Mr. Russell Riebeling
Company Affiliation
Term Jan 2017 to Dec 2019
Board Members
Mr. Gary Briggs Southern Hills Medical CenterVoting
Rev. Dr. Patricia Brock RetiredVoting
Ms. Shelly Hadley Once Upon a ChildVoting
Mrs Bess Henderson Retired, Community VolunteerNonVoting
Mr. Wells Johnson Aegis Sciences CorporationVoting
Ms. Anne Laurence Johnson Monroe Carell Jr. Children’s HospitalVoting
Rev Thomas Kleinert Vine Street Christian ChurchVoting
Mr. Joe McKnight Chas. Hawkins Company Inc.Voting
Rev. Steven Meriwether Voting
Mrs. Karen Montgomery CAT FinancialVoting
Dr. Fern Richie RetiredVoting
Mr. Russell Riebeling HealthStream, Inc.Voting
Dr David L Tuleen Retired, Vanderbilt UniversityNonVoting
Ms. Merry Beth Ward Quorum Health ServicesVoting
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 11
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 6
Female 6
Unspecified 0
Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 65%
Does the organization have written Board Selection Criteria? Under Development
Does the organization have a written Conflict of Interest Policy? No
Percentage of Board Members making Monetary Contributions 93%
Percentage of Board Members making In-Kind Contributions 50%
Does the Board include Client Representation? Yes
Number of Full Board Meetings Annually 6
Board CoChair
Board CoChair Dr. Fern Richie
Company Affiliation Retired
Term Aug 2015 to Aug 2018
Standing Committees
Advisory Board
Special Events
Communications / Promotion / Publicity / Public Relations
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Risk Management Provisions
Commercial General Liability
Directors & Officers Policy
Disability Insurance
General Property Coverage
Professional Liability
Property in Transit & Off Premises
Special Event Liability
Workers Compensation & Employers' Liability
CEO Comments

Insight's board members demonstrate a deep commitment to our agency.  I have found each member to be a trusted resource within his or her area of expertise. Each cares for our mission and our staff.  Recently, when staff gathered to celebrate one of our therapists earning her licensure, our board vice chair, also a licensed therapist, joined us for the 'blessing celebration" and participated fully.

Our board strikes that wonderful balance of being available when needed, and maintaining healthy boundaries. It is fair to say Insight' board of directors is as close to perfection as you will find anywhere.

Executive Director/CEO
Executive Director Mrs. Pamela G Brown
Term Start Jan 2017

Pam Brown is a Certified Fundraising Executive (CFRE) and an Associate Certified Coach (ACC). She has served in the nonprofit sector for 21  years. Pam is a past president of the Association of Fundraising Professionals, Nashville Chapter, and was named the chapter’s Fundraising Professional of the Year in 2007. She’s an experienced public speaker and has given numerous presentations about fundraising and communications. She is affiliated with the Center for Nonprofit Management, teaching development workshops there, and she is President of the International Coach Federation’s Tennessee Chapter.

Former CEOs
Dr. Tom Knowles-Bagwell July 2005 - July 2007
Dr. Chris O'Rear Aug 2013 - Aug 2016
Full Time Staff 5
Part Time Staff 9
Volunteers 38
Contractors 0
Retention Rate 75%
Plans & Policies
Does the organization have a documented Fundraising Plan? Yes
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 1
When was Strategic Plan adopted? Sept 2017
In case of a change in leadership, is a Management Succession plan in place? No
Does the organization have a Policies and Procedures Plan? Yes
Does the organization have a Nondiscrimination Policy? Yes
Center for Nonprofit Management Excellence Network2001
External Assessments and Accreditations
External Assessments and Accreditations
American Association of Pastoral Counselors2008
Compassionate Care Award FinalistCenter for Nonprofit Management2014
New Generations Award FinalistCenter for Nonprofit Management2017
Senior Staff
Title Director of Training
Title Marketing and Communications Director
Title Finance Coordinator
CEO Comments I feel blessed to work with such a dedicated team of senior leadership. I know of no nonprofit that is staffed as fully as it could be and Insight is no exception. My senior leadership colleagues "wear a lot of hats" because of their respect for Insight's mission and the clients we are honored to serve.
Fiscal Year
Fiscal Year Start Jan 01 2018
Fiscal Year End Dec 31 2018
Projected Revenue $641,804.00
Projected Expenses $647,169.00
Endowment Spending Policy N/A
Detailed Financials
Expense Allocation
Fiscal Year201620152014
Program Expense$392,999$394,685$387,503
Administration Expense$118,465$49,290$40,408
Fundraising Expense$71,279$30,621$25,674
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses1.041.031.07
Program Expense/Total Expenses67%83%89%
Fundraising Expense/Contributed Revenue26%12%10%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$44,757$125,510$109,715
Current Assets$42,589$72,236$56,278
Long-Term Liabilities$0$0$0
Current Liabilities$951$60,060$12,499
Total Net Assets$43,806$65,450$49,286
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities44.781.204.50
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201620152014
Top Funding Source & Dollar AmountProgram Revenue $333,118Program Revenue $227,812Contributions, Gifts and Grants $257,517
Second Highest Funding Source & Dollar AmountFoundations and Corporations $150,865Contributions, Gifts and Grants $153,930Program Service Revenue $207,497
Third Highest Funding Source & Dollar AmountContributions, Gifts and Grants $124,465Foundations and Corporations $108,445Investment Income $1
IRS Letter of Exemption
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No
Capital Campaign Goal $0.00
Capital Campaign Anticipated in Next 5 Years? No
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires June 2018
Solicitations Permit
Charitable Solicitations 2017
Organization Comments It may appear unusual to budget a year-end deficit. We have plans in place to beat budget. Financial Comments
Financial figures taken from the 990.
Financial documents prepared by Hardison, Englert, Rader & Co., PC.
Comments provided by Kathryn Bennett 7/17/17.
Nonprofit Pastoral Counseling Centers of Tennessee, Inc.
Address 678 Brook Hollow Rd.
Nashville, TN 37205
Primary Phone (615) 383-2115
Contact Email
CEO/Executive Director Mrs. Pamela G Brown
Board Chair Mr. Russell Riebeling
Board Chair Company Affiliation
Year of Incorporation 1985

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