Christian Counseling Center of Cumberland County
348 Taylor St.
Suite 105
Crossville TN 38555-4381
Christian Counseling Center of Cumberland County
Mission Statement
Our mission is to provide affordable professional mental health and relationship counseling from a Christian perspective to the people of Cumberland and surrounding counties.
 
Leadership
CEO/Executive Director Ms. Carol J. Donalson LPC-MHSP
Board Chair Rev Joe Nilsen
Board Chair Company Affiliation Retired
History & Background
Year of Incorporation 2002
Organization's type of tax exempt status 501-C3
Financial Summary
Graph: Expense Breakdown Graph - All Years
 
 
Projected Expenses $107,200.00
Projected Annual Revenue $107,200.00 (2017)
Statements
Mission
Our mission is to provide affordable professional mental health and relationship counseling from a Christian perspective to the people of Cumberland and surrounding counties.
 
Background
Christian Counseling Center of Cumberland County (C5) began with a vision by a small group of citizens representing a number of local congregations in the community who recognized that Cumberland County had few options for mental health services that were both affordable and accessible. The vision was to provide professional and faith-based mental health and family counseling services at an affordable rate, supported entirely through fees and donations by the Christian community.  C5 was incorporated in July 2002 and began serving clients in September of that year.  The IRS granted the organization tax exempt status under section 501(c)(3) in December 2003.
Services were provided to clients by two part time counselors through 2010.  At that time, the demand for affordable counseling had grown substantially as a result of the effects of the recession.  People turn to government and assistance agencies for help in meeting basic necessities such as food, clothing and shelter.  But helping people cope with stress is left unaddressed.  Timely counseling interventions help reduce family tension, improve marital communication, and provide the skills to cope during hard times.  To meet the need, the numer of part time counselors was doubled from two to four in 2011 

Our counselors all hold master’s degrees and are licensed mental health professionals or are under supervision to obtain their licenses.  They use empirically validated approaches to treatment, such as Cognitive Behavior Therapy for depression and anxiety and Emotionally Focused Therapy for couples.  Because we are a Christian organization, some residents find it easier and more comfortable to seek our services. 

We reach our clients through referrals from other nonprofits, churches, and medical offices or mental health agencies and through advertising.  Because we have earned a solid reputation in the community, the majority of our clients now come as a result of a personal referral from a friend, neighbor, or former client.

We became a Partner Agency of the United Fund of Cumberland County in 2008, and we are currently receiving support from individual donations, corporate and foundation grants and continued support from our sponsoring churches.

Impact In 2016, the Christian Counseling Center: 1) Continued to see growth in our services.  We provided 1,065 hours of counseling to 212 clients; a 7% increase in hours over 2015.  A client is an individual, a couple, family or a group. 2) Continued to provide play therapy for very young children. 3) Held a fourth annual fundraising event, which netted over $4,600 to help support our work. 4) Continued in a community wide effort to address high rates of substance abuse and addiction in Cumberland County. 5) Maintained an operating reserve fund to enhance sustainability. This is in accordance with recommended and sound operating practices for nonprofit agencies. Goals for 2017: 1) Increase public awareness of healthy relationships, mental health challenges, and available services to the community, both ours and those of other agencies. 2) Strengthen the agency's ability to secure excellent counselors to meet our expected growth. 3) Increase the availability of one-on-one counseling as well as exploring the use of counselor-led support groups and related services to effectively meet the needs of our community. 4) Strengthen agency leadership through board and volunteer recruitment. 5) Maintain an initial operating reserve fund of 15% of budgeted annual operating expenses, with the goal of increasing this fund to 25% as fundraising efforts allow. 6) Strengthen interagency cooperation to more effectively address the continuing needs of local residents of all ages.
Needs

Increased visibility in entire 7 county service area— Although we continue to receive referrals from many sources, many people do not yet know that we exist or what we offer. Increased visibility is a primary need and one of our most important goals for 2017.

Funding to support ongoing work of the agency— Our cost per counseling hour exceeds the average fee paid by our clients, and the deficit has increased. Costs have risen over the past two years, due in large part to increasing program service expenses; at the same time average client fees have declined.

Funding to support expansion of our service capacity— We continue to experience growth in the need for affordable, professional counseling in our area, especially for children and teens.

Qualified and experienced counselors— As we grow, our need for qualified and experienced counselors increases. Our location, size and financial limitations have limited the pool of qualified applicants.

Volunteers— To keep our costs in check, our Executive Director and our Community Relations Coordinator are only part time positions. This leaves an enormous workload for our volunteer corps. Volunteers are needed to serve on the Board and to help with bookkeeping, marketing, fundraising, event planning, and clerical work.

Other ways to donate, support, or volunteer

To donate by mail, send check payable to Christian Counseling Center to:

348 Taylor Street, Suite 105

Crossville, TN 38555

You may donate, using your credit card, on our website: www.mycounselingcenter.org

Individuals interested in volunteering to help with events, fundraising or administrative tasks should call us at 931-707-8200.

Other ways to donate, support, or volunteer
To donate by mail, send check payable to Christian Counseling Center to:
 
348 Taylor Street, Suite 105
Crossville, TN 38555
 
You may donate, using your credit card, on our website: www.cccotp.org.
 
Individuals interested in volunteering to help with events, fundraising or administrative tasks should call us at 931-707-8200.
Service Categories
Primary Organization Category Mental Health & Crisis Intervention / Mental Health Treatment
Secondary Organization Category Human Services / Family Counseling
Tertiary Organization Category Religion- Related / Christianity
Areas of Service
Areas Served
TN - Cumberland
TN - Fentress
TN - Putnam
TN - White
Board Chair Statement

The Christian Counseling Center of Cumberland County continues to be attentive to and responsive to presenting mental health issues in the Community. Our Executive Director has taken a leadership role with an Interagency Council of organizations that serve the needs of the population. This cooperative effort among the agencies serves as a catalyst for improved interagency communication and facilitates referrals within the service community. Since Mental Health issues are related to various socio-economic issues, having an advocate for such services within the larger service community is an important first step to directing services to the proper counseling resources.

She is expanding the outreach efforts via public media channels to help keep the community informed of the programs and services of the Center.

The Board continues its commitment to financial stability that has been attained because of successful fund raising efforts conducted throughout the year.

The Board continues to adhere to a Strategic Plan that was approved and begun in mid-2013. Ongoing program initiatives are budgeted and administered according the priorities of the Plan. This plan has helped in the accountability for activity of the various committees and staff members alike.

The membership of our Board of Directors includes the possibility of two members from each of six sponsoring churches plus six members from the community at large. As of the end of the 2016 calendar year, there are six sponsor church Board members and four “At-Large” members serving on the Board. The professional diversity across the Board has been helpful to the oversight functions of the Board. 

CEO Statement

New:

In the first five months of 2016, we averaged an 86% increase over 2015 in counseling hours delivered. We were on track to deliver more than 1,500 hours for the year when one of our counselors was struck with a debilitating illness. Ultimately, she was unable to return to work. In the months that followed, clients were placed on waiting lists while a replacement counselor was sought. The replacement was added at the end of 2016 and a fifth counselor started in January of 2017.

Looking toward the second half of 2017 and beyond, our most significant challenges are:

1) facilitating our continued growth and outreach to our 9 county service area. This effort has included our continuing presence in multiple media outlets, continuing to offer periodic free depression screenings; increasing our presence in county-wide organizations such as the Blue Ribbon Committee to increase awareness of child abuse, the Cumberland County Rising Anti-Drug Coalition, and a pilot program to open a satellite office in Putnam County at The River Community Church in Cookeville.

2) finding the financial resources to support growth in our services. 

3) adding appropriately skilled staff as needed to continue to provide the highest quality services. Finding counselors with the skills and experience to deal with the many needs of our client population continues to be challenging. This is due to in part to our geographical location and also to the increasing state requirements for becoming licensed. As a result, there is a reduced pool of qualified applicants.

 

Programs
Description

Our primary program is to provide professional, faith-based counseling for a variety of mental health and relationship issues including depression, anxiety, recovery from abuse, relationship problems, caregiver stress, parenting, dealing with adult children, grief, divorce recovery and stepfamily adjustment.  Our clients are children age 3 and up, adults, couples and families.  Fees are based on client income and family size. Our goal is to provide professional services affordably.

 
Our counselors are trained and skilled in empirically validated counseling approaches and techniques, including Cognitive Behavioral Therapy for depression and anxiety, Emotionally Focused Therapy for relationship distress, and Eye Movement Desensitization and Reprogramming, and Jobes' Suicidal Risk Management Protocol. Thus we provide treatment which adheres to the best of Christian and psychotherapeutic counseling principles.
 
Most clients need only short-term counseling; only a few stay with us for six months or more.  Although we do not set a limit on the number of sessions provided to any client, the average number per client during 2016 was 6.0.  Services are available six days per week and some evenings.
Budget 97000
Category Mental Health, Substance Abuse Programs, General/other Mental Health Treatment
Population Served Adults, Families, Elderly and/or Disabled
Short Term Success
Short term success will be when (1) the majority of our clients attend at least 3 sessions, (In our experience, those with the least income are also at greatest risk of dropping out before this point), and (2) 80% of those who do attend the minimum number show improvement after 8 sessions (or at closure, if fewer than 8 sessions is provided).
 
Improvement will be measured by the most relevant of four instruments: the Global Assessment of Functioning, the Beck Depression Inventory, the CAMS Suicide Status Form, or the Revised Dyadic Adjustment Scale. Most relevant instrument will be determined by client’s presenting issues and symptoms.  For those completing treatment, the majority will completely resolve their presenting issues.

 

 

Long term Success
Research indicates that over 90% of those who suffer from the most common mental illnesses and from relationship distress can be successfully treated using well-researched counseling techniques (NAMI).  But it is estimated that fewer than half of those who need help actually get it.  This is especially true in our service area, which is both poor (18% live in poverty) and under-served (HHS).

Long term success, ideally, will be to reach all in our community who need help and to provide appropriate treatment.  Christian Counseling Center’s mission is to make mental health care more accessible, affordable, and effective which will improve the overall health of our citizens, our families, and our community.
Program Success Monitored By

Client outcomes are monitored using one of four standard measurement tools: GAF (an overall assessment of client functioning); Beck Depression Inventory; Suicide Status Form (to measure suicidal ideation and assess risk of an attempt); or Revised Dyadic Adjustment Scale (a measure of distress in a relationship). These outcome measures have been implemented as part of our standard intake procedures.  Measurement will be tracked periodically throughout treatment.  Data will be collected as part of a tracking system implemented at the beginning of 2012.   

Examples of Program Success
We have four convincing pieces of evidence for the success of our program:
1) Referral sources  -  almost 75% of our referrals are from former clients or their friends and relatives.
2)  Our rate of growth  -  from 96 families served in 2010 to 130 families in 2011 (35% increase) with a 71% increase in counseling hours provided.
3)  Our clients’ feedback  -  "Last week we renewed our marriage vows and we couldn’t have done it without your help."  "Now I understand why I kept making those same mistakes; I tell others to come to Christian Counseling Center if they want to be free."  "I have already accomplished goals I didn’t believe I could accomplish." "You never gave up on me, even when I didn’t see a way out."
4) Outcome measurements - Procedures were put in place beginning in 2012 to track client progress and assemble data. So far, we are seeing that the vast majority of our clients show improvement within 8 sessions or by the final counseling session, if fewer sessions are required.
CEO Comments

Christian Counseling Center has had one core program and has maintained this program with clarity of purpose from its inception in 2002. Demand for services continues to increase since 2009, and the number of counseling hours provided in 2016 increased by 7% over 2015 (1,065 vs. 1001).

We have begun to meet our goal of making our services more widely accessible through (1) making counseling available 6 days a week and some evenings, and (2) maintaining satellite offices in one of our local retirement communities and in White and Putnam Counties, (3) continuing to offer empirically validated couples therapy and a play therapy program. Few counselors in our service area provide couples or play therapy programs.

Our counselors each bring unique skills and qualifications for working with selected subsets of our client base. Our senior counselor is trained in risk management of suicidal ideation and in Emotionally Focused Couples Therapy. Another counselor brings over 10 years of experience working with teens. A third is trained in Dialectical Behavior Therapy and is experienced in treating substance abuse issues. A fourth therapist is trained in Gottman Couples Therapy, in EMDR, a specialized approach to trauma recovery, and in play therapy. Such varied skills ensure that all our clients receive the most effective care for their presenting issues.

Board Chair
Board Chair Rev Joe Nilsen
Company Affiliation Retired
Term Nov 2016 to Nov 2017
Email joenilsen70@gmail.com
Board Members
NameAffiliationStatus
Ms. Carol J. Donalson LPC-MHSPCCCCCExofficio
Steve Frantzen Community VolunteerVoting
Sue Litman Voting
Rev Joe Nilsen RetiredVoting
David Parkinson RetiredVoting
Mr Ken Patton Voting
Chris Sikorski RetiredVoting
Cathy Tipton RetiredVoting
Ron Varcak Voting
Diane Wages Community VolunteerVoting
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 0
Caucasian 10
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 5
Female 5
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 80%
Does the organization have written Board Selection Criteria? Yes
Does the organization have a written Conflict of Interest Policy? Yes
Percentage of Board Members making Monetary Contributions 100%
Percentage of Board Members making In-Kind Contributions 100%
Does the Board include Client Representation? No
Number of Full Board Meetings Annually 11
Standing Committees
Executive
Human Resources / Personnel
Finance
Strategic Planning / Strategic Direction
Community Outreach / Community Relations
Risk Management Provisions
Professional Liability
Commercial General Liability
Directors and Officers Policy
Additional Board Members
NameAffiliation
Dr. Edward DeVries Retired
CEO Comments

Our challenges related to governance are: 1) recruiting board members to fill all available board slots; 2) including representation from the wider community rather than limiting our membership to representatives of our sponsoring churches; and 3) providing board training to our board members, enabling them to become more active agents in strengthening Christian Counseling Center’s vision for the future and finding the funds to make it a reality.

Executive Director/CEO
Executive Director Ms. Carol J. Donalson LPC-MHSP
Term Start May 2006
Email cjdonalson@yahoo.com
Experience

Carol Donalson, LPC-MHSP is a Licensed Professional Counselor with Mental Health Service Provider designation.  After a 20 year career teaching at the college level, she obtained her M.A. from Trevecca Nazarene University and has provided mental health services since 1999.  In 2006 she joined Christian Counseling Center as Center Director and was named Executive Director and Clinical Supervisor in 2011. She is an accomplished public speaker and regularly provides presentations on a variety of mental health and relationship topics to community organizations.

She is trained in David Jobes’ approach to managing suicidal risk and is receiving advanced training in Emotionally Focused Couples Therapy, one of only two empirically validated approaches to treating couples. She counsels older teens, adults, and couples, with a focus on treating individuals with depression, and senior adult issues, and treating couples for relationship dissatisfaction and distress.
In 2014 she also obtained training in the supervision of candidates for licensing as Licensed Professional Counselors with Mental Health Service Provider designation.

Co-CEO
Experience

 

 

Former CEOs
NameTerm
Carl Gunderson LCSWAug 2002 - 2004
Staff
Full Time Staff 0
Part Time Staff 1
Volunteers 0
Contractors 3
Retention Rate 75%
Plans & Policies
Does the organization have a documented Fundraising Plan? Under Development
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 3
When was Strategic Plan adopted? June 2013
In case of a change in leadership, is a Management Succession plan in place? Under Development
Does the organization have a Policies and Procedures Plan? Under Development
Does the organization have a Nondiscrimination Policy? Yes
Senior Staff
Title Executive Director;Clinical Director for 3 contract therapists.
Experience/Biography
Carol Donalson, LPC-MHSP is a licensed professional counselor with mental health service provider designation.  After a 20 year career teaching at the college level, she obtained her M.A. from Trevecca Nazarene University and has provided mental health services since 1999. In 2006 she joined Christian Counseling Center as Center Director and was named Executive Director and Clinical Supervisor in 2011.
She is trained in David Jobes’ approach to managing suicidal risk and is receiving advanced training in Emotionally Focused Couples Therapy, one of only two empirically validated approaches to treating couples. She counsels older teens, adults, and couples, with a focus on treating individuals with depression, and senior adult issues, and treating couples for relationship dissatisfaction and distress.

 

 




CEO Comments
In the first five months of 2016, we averaged an 86% increase over 2015 in counseling hours delivered. We were on track to deliver more than 1,500 hours for the year when one of our counselors was struck with a debilitating illness. Ultimately, she was unable to return to work. In the months that followed, clients were placed on waiting lists while a replacement counselor was sought. The replacement was added at the end of 2016 and a fifth counselor started in January of 2017.
 
Our most significant challenges are:

 1) facilitating our continued growth and outreach to our 9 county service area. This effort has included our continuing presence in multiple media outlets, continuing to offer periodic free depression screenings; increasing our presence in county-wide organizations such as the Blue Ribbon Committee to increase awareness of child abuse, the Cumberland County Rising Anti-Drug Coalition, and a pilot program to open a satellite office in Putnam County at The River Community Church in Cookeville.

2) Donations from sponsoring churches have remained relatively steady for several years. In 2016, special donations were made to offset rapidly increasing expenses associated with the 86% increase in counseling hours provided. Two churches have increased their pledges for 2017 

3) adding appropriately skilled staff as needed to continue to provide the highest quality services. Finding counselors with the skills and experience to deal with the many needs of our client population continues to be challenging. This is due to in part to our geographical location and also to the increasing state requirements for becoming licensed. As a result, there is a reduced pool of qualified applicants. 
 
 
Fiscal Year
Fiscal Year Start Jan 01 2017
Fiscal Year End Dec 31 2017
Projected Revenue $107,200.00
Projected Expenses $107,200.00
Endowment Spending Policy N/A
Detailed Financials
Expense Allocation
Fiscal Year201520142013
Program Expense$79,719$0$41,376
Administration Expense$0$71,195$19,394
Fundraising Expense$0$0$1,002
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses0.991.071.22
Program Expense/Total Expenses100%0%67%
Fundraising Expense/Contributed Revenue0%0%2%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$25,113$26,173$22,914
Current Assets$25,113$26,173$22,914
Long-Term Liabilities$0$0$0
Current Liabilities$5,543$5,810$7,829
Total Net Assets$19,570$20,363$15,085
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities4.534.502.93
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar AmountContributions, Gifts & Grants $47,426Contributions, Gifts, and Grants $46,783Program Income (Fees for Service) $27,023
Second Highest Funding Source & Dollar AmountProgram Services $24,634Program Revenue $21,393Indirect Public Support $10,000
Third Highest Funding Source & Dollar AmountFundraising Events $6,848Fundraising Events $8,296Sponsoring Organization Gifts (Churches) $9,750
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No
Capital Campaign Anticipated in Next 5 Years? No
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires June 2018
Solicitations Permit
2018 CS permit
Organization Comments

Our most significant financial challenge in 2017 is to sustain our ability to deliver an increasing number of counseling hours at a time when our fee income covers less than half of our costs. We believe the provision of affordable services to be both needed and central to our mission which means a greater reliance on donations, fundraising, and grants. To that end, C5 has applied for grants from previously untapped sources, and our Board of Directors is increasing its fundraising efforts.

GivingMatters.com Financial Comments
Financial data taken from 990EZ.
 
The breakdown of expenses into Program, Administration and Fundraising is not available prior to 2010, as a complete expense breakdown was not provided in financial documents.
990EZ was prepared internally by the nonprofit.
Comments provided by Elizabeth Madsen 6/1/16
Nonprofit Christian Counseling Center of Cumberland County
Address 348 Taylor St.
Suite 105
Crossville, TN 38555 4381
Primary Phone (931) 707-8200
Contact Email cjdonalson@yahoo.com
CEO/Executive Director Ms. Carol J. Donalson LPC-MHSP
Board Chair Rev Joe Nilsen
Board Chair Company Affiliation Retired
Year of Incorporation 2002

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