Nashville Conflict Resolution Center
4732 West Longdale Drive
Nashville TN 37211
Mission Statement

At Nashville Conflict Resolution Center (NCRC), we empower vulnerable participants to resolve their issues through mediation, establishing sustainable solutions that restore stability to our clients, strengthen fragile communities, and save millions in taxpayer dollars.


CEO/Executive Director Dr Sara Figal
Board Chair Ms. Brendi Kaplan
Board Chair Company Affiliation Nelson Mullins
History & Background
Year of Incorporation 2000
Organization's type of tax exempt status 501-C3
Financial Summary
Graph: Expense Breakdown Graph - All Years
Projected Expenses $292,499.00
Projected Annual Revenue $293,000.00 (2018)

At Nashville Conflict Resolution Center (NCRC), we empower vulnerable participants to resolve their issues through mediation, establishing sustainable solutions that restore stability to our clients, strengthen fragile communities, and save millions in taxpayer dollars.



NCRC was founded in August of 2000 when members of the Nashville Bar Association desired to provide mediation in General Sessions Civil Court cases for parties who could not afford legal representation. Today, NCRC’s restorative mediation programs focus on housing security, parenting stability, and ending the prison pipeline. A cohort of about 60 trained mediators volunteer their skilss and time to serve a population that struggles disproportionately with poverty, incarceration, violence, and the chronic mental and health challenges that are produced by poverty.

Additionally, NCRC provides Tennessee Supreme Court-approved mediation training, continuing education and mentoring for volunteer mediators, and numerous conflict resolution workshops for communities and nonprofit partners.



Highlights of 2017

NCRC accepted 844 requests for mediation.

NCRC mediated 652 cases for the courts, public housing, select schools, and individuals in need.

We served over 1700 participants through mediation and conflict resolution programs.

Our volunteer mediators donated 1361 hours of professional service in mediation sessions.

Our resolved cases saved Davidson County taxpayers over $3 million dollars in court expenses. Our mediations also prevented evictions and homelessness, protecting taxpayers from additional costs.

Goals for 2018:

We will begin to provide mediation services to the Metro Nashville Police Department in order to address citizen complaints of unfair or hurtful treatment.

We intend to expand our long-term impact tracking.
With sufficient funding, we will expand our staff and offer more regular services to counties surrounding Davidson.

NCRC’s most pressing needs include the following:

· More volunteers willing to undergo training and commit to mediating twice per month during the work week;

· An increase in general support that will allow the hire of additional staff to coordinate and train volunteers and to help with development and donations;

· A capital donation in the form of property along one of the major bus corridors (eg, Charlotte, Nolensville, or Gallatin Road), where NCRC can provide mediation services at a higher volume to clients reliant on public transportation;

· Partnership with an individual or firm bringing expertise in the translation of data to compelling, graphical storytelling.

Other ways to donate, support, or volunteer
Your gifts help participants de-escalate conflict and restore family, housing, and community stability.
To make a donation online, follow this link:
You may also make a donation with a credit card over the phone, or you can mail a check to:
Nashville Conflict Resolution Center, 4732 W. Longdale Drive, Nashville, TN  37211.  
We also welcome volunteers and interns in many capacities. For volunteer opportunities, call Pam Sheridan at 615-333-8400 or email
Service Categories
Primary Organization Category Crime & Legal - Related / Dispute Resolution & Mediation
Secondary Organization Category Human Services / Family Services
Tertiary Organization Category Youth Development / Youth Development Programs
Areas of Service
Areas Served
TN - Davidson
TN - Williamson
TN - Rutherford
Davidson County - 20th Judicial District
While we primarily serve residents of Davidson County, we also serve parties from surrounding counties upon request.  
Board Chair Statement

CEO Statement

By helping one person, we can help an entire community. NCRC invests on average $200 for each child, parent, or other vulnerable participant in Nashville who needs help to resolve an escalating crisis with dignity and accountability.

For many of our clients, this gift proves to be the opportunity of a lifetime.

It seems so simple: restorative mediation instead of violence, instead of legal entanglement, instead of incarceration. $200 opens this door for one individual in need. Our approach fosters resiliency and accountability in our clients, who gain communication skills and a restored faith in their ability to make a ­valuable contribution to the lives around them. The mediation process allows them to restore family, housing, and community stability in a way that is lasting and impactful.


We work with adults and juvenile offenders to help them de-escalate conflict, acknowledge responsibility for their actions, offer apologies, identify appropriate restitution, and create action plans. Most cases are referred to us through the: District Attorney’s Warrant Screening program; Juvenile Court; Police Department’s Youth Services Division; public schools; and public housing properties.

Budget 84,000
Category Crime & Legal, General/Other Mediation Programs
Population Served At-Risk Populations, Children and Youth (0 - 19 years), Poor,Economically Disadvantaged,Indigent
Short Term Success

NCRC uses a day-of-service survey to measure short-term success. Participants answer a set of questions that provide demographic data, an indication of stress levels at the outset vs at the end of mediation, and an indication of satisfaction with several elements of the mediation process.

We determine the program to be successful if:

85% of mediations end in an agreement.

80% of participants indicate in the survey that mediation helped them share their views. This indicates that the individuals felt “heard,” which is a key factor in promoting effective communication and reducing stress.

70% of participants indicate that mediation helped them better understand the other person’s point of view. This indicates a shift from oppositional positioning to empathetic communication, which improves relationships and reduces stress.

85% of participants indicate that the mediator listened to their feelings and concerns, confirming that our training in compassionate communication is effective.

90% of cases that involve juvenile offenders are successfully diverted from the court system.


 This program, devoted to parenting and family stability, serves parents and guardians who have reached an impasse regarding custody and visitation issues. Often these cases come through the Juvenile Court, and the households may include children who themselves are at risk of entering the juvenile justice system.


Budget 137,000
Category Human Services, General/Other Parenting Education
Population Served At-Risk Populations, Families, Poor,Economically Disadvantaged,Indigent
Short Term Success

Short term success includes participant satisfaction with the mediation process, documented by the agreement reached and the exit survey; participant satisfaction regarding the mediator's level of fairness; participant level of security in feeling heard by the mediator and, to varying extend, by the other party; and the success rate in reaching an agreement so the case does not have to be heard in court.

Long term Success

Long term success is indicated by:

1. the sustainability of the agreement reached by parents and guardians

2. the ability of parents and guardians to work out further disagreements without legal intervention, because they acquired conflict resolution skills in mediation and because they absorbed the parenting education lessons on the negative impact of conflict upon children

Program Success Monitored By

Success is monitored by:

1. statistics on percentages of cases resolved with an agreement reached by the parties;

2. an exit evaluation filled out by all participants, who respond to the following statements:

"I was able to share my views and concerns," "I learned more about the other person's views and concerns," "I think the other person learned about my thoughts and concerns," "I feel like the mediator listened to my feelings and concerns," "My mediation resolved some or all of the issues that brought me here," and "I would recommend or use this service again in the future."


Our cases usually involve escalating conflicts with neighbors, landlords, or tenants, including payment or possession issues. Cases are referred to us through General Sessions Court; MDHA; and individual request. Mediation provides participants a means of resolving issues and avoiding eviction and homelessness.

Budget 71000
Category Human Services, General/Other Human Services, General/Other
Population Served Poor,Economically Disadvantaged,Indigent, Unemployed, Underemployed, Dislocated, People/Families with of People with Psychological Disabilities
Examples of Program Success


NCRC provides conflict management workshops for Nashville nonprofits and community partners, including both staff and their population served, in order to foster healthier communities.

Budget 20000
Category Community Development, General/Other Neighborhood Revitalization
Population Served At-Risk Populations, Poor,Economically Disadvantaged,Indigent, Unemployed, Underemployed, Dislocated
Program Success Monitored By

To measure short-term outcomes, NCRC will administer an evaluation immediately following each mediation session to gauge participants' satisfaction. Participants will be asked to select "strongly agree," "agree," "no opinion," "disagree" or "strongly disagree" in relation to each of these 6 statements: "I was able to share my views and concerns," "I learned more about the other person's views," "I think the other person learned about my views," "I feel like the mediator listened to my feelings and concerns," "My mediation resolved some or all of the issues that brought me here," and "I would recommend or use this service again in the future."

To measure long-term outcomes, NCRC will conduct a voluntary study for total of 200 participants at the beginning of mediation and 6 months following mediation, using a 14 question Acrimony Scale and a modified Client Assessment of Mediations Satisfaction scale.  

CEO Comments

As Nashville continues to make national news with its vibrant opportunities and cultural riches, the needs of our under-served population grow apace. In the current year (2018), NCRC will receive increased referrals from partner high schools and the Juvenile Court as a front-line strategy in reducing youth violence and the prison pipeline. We will also receive increased referrals from MDHA (public housing) in recognition of mediation’s effectiveness in de-escalating conflict, preventing eviction, and reducing subsequent homelessness.

In order to meet these projected increases, NCRC is embarking on the design of a new strategic plan. We recognize that we will have to expand our staff, find more efficient ways to manage our volunteers, and increase our funding base. We are also working closely with numerous community partners that share a common target population in order to increase our collective impact.

Board Chair
Board Chair Ms. Brendi Kaplan
Company Affiliation Nelson Mullins
Term Jan 2018 to Dec 2021
Board Members
Ms. Bette Christofersen MediatorExofficio
Mr. Terry Cook CaterpillarVoting
Mr. Ron Deal Catholic Diocese of NashvilleVoting
Ms. Danielle DuPriest HCAVoting
Ms. Sara Figal Nashville Conflict Resolution CenterNonVoting
Mr. Matt Haskell GSRMVoting
Ms. Phyllis Hildreth Institute for Conflict Management, LipscombVoting
Mr. Bill Hirschman J.P. MorganVoting
Ms. Tracy Kane LeanKit, Inc.Voting
Dean Bill Koch Nashville School of LawVoting
Dr. Patricia Matthews Juarez Meharry Medical CollegeVoting
Ms. Phylanice Nashe Innertainment Delivery Systems, LLCVoting
Ms. Jessica Scouten KraftCPAsVoting
Mr. David Taylor BradleyVoting
Ms. Kristine West HCAVoting
Ms. Ellie Wetzel TN State Trial CourtsVoting
Ms. Robin White Voting
Ms. Molly Williamson DVL SiegenthalerVoting
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 15
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 6
Female 11
Unspecified 0
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 75%
Does the organization have written Board Selection Criteria? No
Does the organization have a written Conflict of Interest Policy? Yes
Percentage of Board Members making Monetary Contributions 100%
Percentage of Board Members making In-Kind Contributions 30%
Does the Board include Client Representation? Yes
Number of Full Board Meetings Annually 6
Standing Committees
Strategic Planning / Strategic Direction
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Risk Management Provisions
Commercial General Insurance
Directors & Officers Policy
Professional Liability
Workers Compensation & Employers' Liability
Additional Board Members
Judge Dan Eisenstein Davidson County General Sessions Court, Retired
Mr. Michael Gardner Ascension Care Management
Mr. Chris Guthrie Vanderbilt University Law School
Ms. Monica Mackie Nashville Bar Association
Mr. Bill Norton Bradley
Ms. Anne Russell Adams and Reese
Executive Director/CEO
Executive Director Dr Sara Figal
Term Start Oct 2015

Dr. Sara Figal has worked with NCRC since 2011, taking on the role of Executive Director in 2015. She has an undergraduate degree from Yale University, a PhD from Harvard University (in German Literature and Culture), a list of publications and prizes, over a decade of international speaking engagements, and extensive grant writing experience. She also secretly loves working on budgets and configuring the organization's CRM to function more efficiently. Sara Figal is a Rule 31 Listed General Civil and Family mediator with special training in domestic violence. She personally has mediated over 700 cases, working with both adults and young offenders.

Former CEOs
Tamara Ambar 2008 - Sept
Ms. De'an Bass Jan 2001 - Dec 2004
Full Time Staff 3
Part Time Staff 1
Volunteers 60
Contractors 2
Retention Rate 100%
Plans & Policies
Does the organization have a documented Fundraising Plan? Under Development
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 3
When was Strategic Plan adopted? Dec 2014
In case of a change in leadership, is a Management Succession plan in place? Under Development
Does the organization have a Policies and Procedures Plan? Yes
Does the organization have a Nondiscrimination Policy? Yes
Center for Nonprofit Management Excellence Network2001
National Association for Community Mediation (NAFCM)2001
Association for Conflict Resolution (ARC)2001
Tennessee Coalition for Mediation Awareness2007
American Bar Association2016
EVE award for Excellence in Volunteer EngagementHands On Nashville and the Center for Nonprofit Management2014
EVE award for Excellence in Volunteer EngagementHands On Nashville and the Center for Nonprofit Management2015
"Women of Influence" in Nonprofit LeadershipNashville Business Journal2017
Senior Staff
Title Juvenile Court Case Manager
Title Director of Operations
Fiscal Year
Fiscal Year Start July 01 2017
Fiscal Year End June 30 2018
Projected Revenue $293,000.00
Projected Expenses $292,499.00
Endowment Spending Policy N/A
Endowment Spending Percentage (if selected) 0%
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201720162015
Foundation and
Corporation Contributions
Government Contributions$195,565$185,184$184,202
Individual Contributions$115,536$105,972$59,879
Investment Income, Net of Losses$45$45$40
Membership Dues$0$0$0
Special Events$30,910$650$25,579
Revenue In-Kind$0$0$0
Expense Allocation
Fiscal Year201720162015
Program Expense$235,893$200,445$185,804
Administration Expense$41,744$48,918$40,305
Fundraising Expense$8,629$15,584$27,436
Payments to Affiliates--$0$0
Total Revenue/Total Expenses1.261.131.10
Program Expense/Total Expenses82%76%73%
Fundraising Expense/Contributed Revenue3%5%10%
Assets and Liabilities
Fiscal Year201720162015
Total Assets$296,751$225,291$182,143
Current Assets$293,927$220,711$181,150
Long-Term Liabilities$0$0$0
Current Liabilities$8,446$11,579$3,691
Total Net Assets$288,305$213,712$178,452
Short Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities34.8019.0649.08
Long Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201720162015
Top Funding Source & Dollar AmountGovernment Grants $195,565Government Grants $185,184Government Grants $184,202
Second Highest Funding Source & Dollar AmountContributions, Gifts and Grants $115,536Contributions, Gifts and Grants $105,972Contributions, Gifts, and Grants $59,879
Third Highest Funding Source & Dollar AmountFundraising Events $30,910Program Revenue $8,356Fundraising Events $25,579
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No
Capital Campaign Goal $0.00
Capital Campaign Anticipated in Next 5 Years? No
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires Dec 2018
Organization Comments Financial Comments
 Financials taken from the 990.
Foundation and Corporate Grants may be included in the Individuals Sum as they are not separated in the 990.
Financial documents prepared by Blankenship CPA Group, PLLC.
Comments provided by Kathryn Bennett 1/12/18.
Nonprofit Nashville Conflict Resolution Center
Address 4732 West Longdale Drive
Nashville, TN 37211
Primary Phone (615) 333-8400
CEO/Executive Director Dr Sara Figal
Board Chair Ms. Brendi Kaplan
Board Chair Company Affiliation Nelson Mullins
Year of Incorporation 2000

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