Rutherford County Primary Care & Hope Clinic
1453 Hope Way
Murfreesboro TN 37129
https://youtu.be/hsXwZ_5-EzI
Mission Statement

The mission of the Primary Care & Hope Clinic is to improve the health and well-being of the communities we serve by providing excellent and compassionate care, accessible to all. 

Leadership
CEO/Executive Director Ms. Lisa Ann Terry
Board Chair Mr. Phillip Jackson
Board Chair Company Affiliation Old Hickory Group
History & Background
Year of Incorporation 1992
Organization's type of tax exempt status 501-C3
Financial Summary
Graph: Expense Breakdown Graph - All Years
 
 
Projected Expenses $5,974,218.00
Projected Annual Revenue 5974218 (2019)
Statements
Mission

The mission of the Primary Care & Hope Clinic is to improve the health and well-being of the communities we serve by providing excellent and compassionate care, accessible to all. 

Background

In 1992, a group of concerned citizens conducted a needs assessment of health care in Rutherford County, including access and affordability. The results of the survey showed that while there was an adequate number of quality providers, access to these providers was limited for individuals without health insurance either due to unavailability or lack of affordability.

In 2012, the health center achieved Federally Qualified Health Center (FQHC) designation.
 
The health center is located in a 27,000 square foot facility, the Community of Hope, which was completed in September of 2008. The $6.5 million dollar building project was completely funded through donations from the community including 2.4 acres of land from the City of Murfreesboro and $3.9 million from the Christy Houston Foundation.
 
In December 2015 we completed a building renovation at our main site to accommodate our growth and continue to increase access to health care services for the people we serve. The project was funded in part by a Christy Houston Foundation award. The project added nine patient rooms, a pharmacy, and additional administrative and support offices.
 
The center operates through support from federal, state, county and local government, churches, private foundations, and individual donors.
 
The Primary Care & Hope Clinic provides a comprehensive program designed specifically to meet the medical needs of the uninsured. These needs encompass not only the physical examination, but provision of lab work, x-ray diagnostics, behavioral health services, medications and social services.
 
 
Impact

In Spring 2018, we opened our fourth site, which is located in Shelbyville.   Patients who live in Bedford County and the southern area of Middle Tennessee now have convenient access to PC&HC's services.

In 2017, the Primary Care & Hope Clinic provided more than $3 million worth of medical care and prescription medications to uninsured patients in our community, and served more than 9,900 patients, providing more than 36,700 patient visits.
 
 
In 2017 we expanded our in-house pharmacy to serve patients with TennCare, Medicare Part D, and most commercial insurance, in addition to the uninsured. PC&HC utilizes the 340B Drug Pricing Program to provide discounted prescription medications to our patients.   We expanded our behavioral health program adding an additional Mental Health Nurse Practitioner.     
Our goals for 2018:
  1. Continue to develop and strengthen community partnerships.
  2. Promote the mission, eligibility, and availability of the Clinic’s programs by distributing information to local schools, Housing Authority offices, at-risk neighborhood community centers and local health fairs while maintaining consistent communication with the public about the clinic and its services through local newspapers, radio stations and magazines
  3. Continue to seek grant funding and increase fundraising efforts to support the mission of the Primary Care & Hope Clinic.
  4. Seek funding opportunities to support the building project for a new building in Smyrna.
Needs

The top 5 needs for the Primary Care & Hope Clinic are:

  1. Funding for the increasing number of uninsured individuals requesting healthcare services.  
  2. Funding for additional mental health services. 
  3. Funding for additional social services and case management services.
  4. Capital funding for the Smyrna building project.
Other ways to donate, support, or volunteer We graciously accept donations to support our mission of providing quality, affordable family health services, regardless of the patient's ability to pay. Contributions may be mailed to our address.  A donation form is available on our website.  Online donations can be made through Giving Matters.
Service Categories
Primary Organization Category Health Care / Community Health Systems
Secondary Organization Category Mental Health & Crisis Intervention / Counseling
Areas of Service
Areas Served
TN - Rutherford
TN - Bedford
TN - Cannon
We serve residents and families from Rutherford County and the surrounding Middle Tennessee areas. 
Board Chair Statement
Access to quality, affordable healthcare is something that many of us take for granted. A growing number of our neighbors are facing the reality that they are unable to obtain medical insurance coverage due to unaffordable premiums. Statistics show that uninsured patients fail to obtain preventative health care, as well as primary care for routine illnesses, because they have no consistent point of health care access. Too often, the lack of access causes uninsured patients to develop advanced diseases and seek treatment in the most expensive, accessible environments.
 
The Primary Care & Hope Clinic seeks to strengthen its mission of providing accessible, affordable health care for the uninsured and underserved through the combined efforts of volunteers, businesses, educational, civic, religious, professional and governmental institutions. By involving the entire community, the clinic can operate as a responsible steward of its charitable resources while providing efficient and clinically excellent health care for the uninsured and underserved. It is my privilege to serve as Board Chair and extend the mission of “hope and healing for all”.
CEO Statement
The Primary Care &  Hope Clinic is a non-profit health center providing quality, affordable family health services to uninsured, Medicare and Medicaid families, and the privately insured. It was developed in 1992 by a group of concerned citizens who saw a need to increase and improve access to health care. The clinic provides more than $1 million a year in services to the uninsured. 
 
I joined the health center in 1996 as the CEO and also serve as a Family Nurse Practitioner. Every day I meet people who are trying to provide for their families. Many of these individuals are unable to afford insurance because they have encountered diseases or accidents that have changed the course of their lives. I consider it an honor to have the opportunity to help them make the transition from facing a health care crisis into becoming self sufficient.
Programs
Description Healthcare for uninsured patients on a sliding fee scale.  
Category Health Care, General/Other Patient Care/Health Care Delivery
Population Served Poor,Economically Disadvantaged,Indigent, Adults, Children and Youth (0 - 19 years)
Long term Success
Uninsured patients have barriers to healthcare access and are less likely to receive preventative care. They are more likely to be hospitalized for preventable conditions and are more likely to die in the hospital than the insured. Almost a third of all uninsured have a chronic condition.
Increasing access for the uninsured to primary health care will improve health and health outcomes for the uninsured.  
Program Success Monitored By
PC&HC uses an integrated medical records and practice management system to record and retrieve patient and visit data.  It is used to
record and measure all patient services.
Examples of Program Success
Improvement in chronic conditions, increase in preventative care, increased medication compliance.
 
In 2016, more than 3,400 uninsured patients received services at the Primary Care & Hope Clinic.
Description Hope II is a collaboration with the Murfreesboro Housing Authority and provides affordable health care services to the low income residents of our community.  Hope II is located at 608 S. Hancock Street, in the Mercury Court neighborhood.
Category Health Care, General/Other Patient Care/Health Care Delivery
Population Served Poor,Economically Disadvantaged,Indigent, Children and Youth (0 - 19 years), Adults
Program Success Monitored By
PC&HC uses an integrated medical records and practice management system to record and retrieve patient and visit data. It is used to
record and measure all patient services.
Examples of Program Success Since relocating, Hope II has doubled the staff and the operating hours in order to meet the need for health care services in this neighborhood.
Description Primary Care & Hope Clinic satellite clinic located at 351 Quecreek Circle in Smyrna, TN. 
Category Health Care, General/Other Patient Care/Health Care Delivery
Population Served Poor,Economically Disadvantaged,Indigent, Adults, Children and Youth (0 - 19 years)
Program Success Monitored By
PC&HC uses an integrated medical records and practice management system to record and retrieve patient and visit data. It is used to
record and measure all patient services.
Description Behavioral health counseling for families, adults, and children, case management services, and substance abuse treatment.  Most insurance, MediCare and TennCare acccepted.  Sliding fee discount available for qualifying patients.
Category Mental Health, Substance Abuse Programs, General/other Specialized Counseling
Population Served Adults, K-12 (5-19 years), Poor,Economically Disadvantaged,Indigent
Program Success Monitored By
PC&HC uses an integrated medical records and practice management system to record and retrieve patient and visit data. It is used to
record and measure all patient services.
Description Nutrition, weight management, and diabetic counseling available from our accredited program. Staff include a Registered Dietitian and Diabetic Educator.  
Category Health Care, General/Other Patient Education
Population Served People/Families of People with Health Conditions, Poor,Economically Disadvantaged,Indigent, At-Risk Populations
Program Success Monitored By
PC&HC uses an integrated medical records and practice management system to record and retrieve patient and visit data. It is used to
record and measure all patient services.
CEO Comments
We strive to provide quality health care to all, including underserved and vulnerable  families in our community.  With over 35,000 uninsured residents in Rutherford County, our ability to grow and serve a greater number of patients is critically important in meeting these health care needs.    The expansion of our Smyrna location has allowed us to serve a greater number of patients in the northern part of the county.    Recent relocation of our Hope II location to Mercury Court has enhanced patient care and increased access to healthcare in this area.
 
Our vision is to provide a medical home for the patients we serve.  Our comprehensive care incorporates not only primary and acute health care services, but also pediatric health care, behavioral health counseling, diabetes and weight management counseling and support, on-site lab testing, x-ray, pharmacy and prescription assistance. We also offer Spanish and other language translation services.
Board Chair
Board Chair Mr. Phillip Jackson
Company Affiliation Old Hickory Group
Term Jan 2010 to Jan 2021
Email phillip.jackson@oldhickorygroup.com
Board Members
NameAffiliationStatus
Ms. Leslie Akins Nurse PractitionerVoting
Mr. Rob Bragdon Voting
Ms. Kelly Climer Community Volunteer
Ms. Laura Davis Voting
Dr. Jo Edwards Ed.D.MTSUVoting
Mr. Terry Haynes Voting
Mr. Phillip Jackson World Outreach ChurchVoting
Ms. Sheena King Murfreesboro Housing AuthorityVoting
Mr. Shawn McFarland Tennessee Valley Healthcare SystemVoting
Ms. Mary Esther Reed Town of SmyrnaVoting
Ms. Brenda Whitlock Community VolunteerVoting
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 10
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 4
Female 7
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 80%
Does the organization have written Board Selection Criteria? Yes
Does the organization have a written Conflict of Interest Policy? Yes
Percentage of Board Members making Monetary Contributions 81%
Percentage of Board Members making In-Kind Contributions 100%
Does the Board include Client Representation? Yes
Number of Full Board Meetings Annually 12
Standing Committees
Executive
Risk Management Provisions
Accident & Injury Coverage
Commercial General Liability
Directors & Officers Policy
Professional Liability
Workers Compensation & Employers' Liability
Medical Malpractice
CEO Comments
Access to quality, affordable healthcare is something that many of us take for granted. A growing number of our neighbors are facing the reality that they are unable to obtain medical insurance coverage due to  unaffordable premiums. Statistics show that uninsured patients fail to obtain preventative health care, as well as primary care for routine illnesses, because they have no consistent point of health care access. Too often, the lack of access causes uninsured patients to develop advanced diseases and seek treatment in the most expensive, accessible environments.
Executive Director/CEO
Executive Director Ms. Lisa Ann Terry
Term Start Mar 1996
Email lisa.terry@hopeclnc.org
Experience Lisa Terry is a certified Family Nurse Practitioner. She holds a masters degree in Nursing. She has been with Primary Care & Hope Clinic since 1996.
Staff
Full Time Staff 70
Part Time Staff 15
Volunteers 9
Contractors 1
Retention Rate 88%
Plans & Policies
Does the organization have a documented Fundraising Plan? Under Development
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 5
When was Strategic Plan adopted? Oct 2016
In case of a change in leadership, is a Management Succession plan in place? Yes
Does the organization have a Policies and Procedures Plan? Yes
Does the organization have a Nondiscrimination Policy? Yes
Affiliations
AffiliationYear
United Way Member Agency1993
Rutherford County Chamber of Commerce2003
Primary Care Association of Tennessee2006
External Assessments and Accreditations
External Assessments and Accreditations
Assessment/AccreditationYear
Federally Qualified Health Centers (FQHC)2012
Diabetes Education Accreditation Program of American Association of Diabetes Educators2012
Awards
Award/RecognitionOrganizationYear
Patient-Centered Medical HomeNational Committee for Quality Assurance2015
Senior Staff
Title Administrator
Experience/Biography Lisa Terry is a certified Family Nurse Practitioner. She holds a masters degree in Nursing. She has been with Primary Care & Hope Clinic since 1996.
Title Financial Officer
Experience/Biography Shane Smith holds a Bachelor's Degree in Business Administration. She has been with Primary Care & Hope Clinic for twenty years.
Title Director of Operations
Experience/Biography
Title Chief Information Officer
Experience/Biography
CEO Comments FQHC designation along with the expansion to our Smyrna location has provided us with the opportunity to increase the number of providers and staff and expand direct services to meet the increased patient demand.
 
 
Fiscal Year
Fiscal Year Start July 01 2018
Fiscal Year End June 30 2019
Projected Revenue $5,974,218.00
Projected Expenses $5,974,218.00
Endowment Spending Policy N/A
Endowment Spending Percentage (if selected) 0%
Detailed Financials
Revenue and ExpensesHelpFinancial data for prior years is entered by foundation staff based on the documents submitted by nonprofit organizations.Foundation staff members enter this information to assure consistency in the presentation of financial data across all organizations.
Fiscal Year201720162015
Total Revenue$8,420,873$9,146,579$4,892,985
Total Expenses$7,917,390$8,675,101$4,730,772
Revenue Less Expenses$503,483$471,478$162,213
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201720162015
Foundation and
Corporation Contributions
$0$0$0
Government Contributions$1,846,981$1,520,143$1,173,894
Federal$0$0$0
State$0$0$0
Local$0$0$0
Unspecified$1,846,981$1,520,143$1,173,894
Individual Contributions$481,343$596,443$347,846
$0$0$0
$3,414,866$2,937,941$2,352,391
Investment Income, Net of Losses$2,616$2,329$2,414
Membership Dues$0$0$0
Special Events$0$0$0
Revenue In-Kind$2,675,067$4,089,723$1,016,440
Other$0$0$0
Expense Allocation
Fiscal Year201720162015
Program Expense$5,618,179$6,789,304$3,108,417
Administration Expense$2,299,211$1,885,797$1,615,862
Fundraising Expense$0$0$6,493
Payments to Affiliates--$0$0
Total Revenue/Total Expenses1.061.051.03
Program Expense/Total Expenses71%78%66%
Fundraising Expense/Contributed Revenue0%0%0%
Assets and Liabilities
Fiscal Year201720162015
Total Assets$8,030,201$7,442,931$7,173,553
Current Assets$2,170,042$2,318,186$2,491,080
Long-Term Liabilities$0$0$0
Current Liabilities$488,202$404,415$606,515
Total Net Assets$7,541,999$7,038,516$6,567,038
Short Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities4.445.734.11
Long Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201720162015
Top Funding Source & Dollar AmountProgram Revenue $3,414,866Noncash Contributions $4,089,723Program Revenue $2,352,391
Second Highest Funding Source & Dollar AmountNoncash Contributions $2,675,067Program Revenue $2,937,941Government Grants $1,173,894
Third Highest Funding Source & Dollar AmountGovernment Grants $1,846,981Government Grants $1,520,143Noncash Contributions $1,016,440
IRS Letter of Exemption
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? Yes
Campaign Purpose The Building Hope capital campaign will support construction and equipment costs for a new 20,000 square foot health center facility in Smyrna.  Land has been purchased and the project design is being finalized.  This project will increase access to primary medical and behavioral health services in Northern Rutherford County.  The PC&HC Smyrna office relocated in 2016 to expand access, and has experienced a 174% increase in the number of patients served.  Increasing growth in Rutherford County and continued demand for affordable, compassionate, quality health care has prompted us to pursue building a new PC&HC Smyrna campus.
Capital Campaign Goal $5,000,000.00
Campaign Start and End Dates Jan 2018 to Mar 2019
Capital Campaign Raised-to-Date Amount 541000 as of Jan 2018
Capital Campaign Anticipated in Next 5 Years? Yes
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires Dec 2018
Solicitations Permit
Charitable Solicitations 2018
Registration No
Organization Comments
In 2012, the Primary Care & Hope Clinic received FQHC status and the accompanying federal grant funding.   In our first year as an FQHC we significantly increased the number of patients and number of patient visits.
 
In recent years we have continued to expand access, adding services and capacity to serve additional patients.
GivingMatters.com Financial Comments
Financial figures taken from the 990.
Form 990 was prepared by Terry Horne, CPA & Associates.
Comments provided by Nicole Rose 02/02/2018. 
Nonprofit Rutherford County Primary Care & Hope Clinic
Address 1453 Hope Way
Murfreesboro, TN 37129
Primary Phone (615) 893-9390
Contact Email cindy.rhea@hopeclnc.org
CEO/Executive Director Ms. Lisa Ann Terry
Board Chair Mr. Phillip Jackson
Board Chair Company Affiliation Old Hickory Group
Year of Incorporation 1992

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