Hospital Hospitality House
214 Reidhurst Avenue
Nashville TN 37203
HHH Residence
Mission Statement
The mission of Hospital Hospitality House is to be a home away from home for patients and caregivers seeking treatment in Nashville hospitals by providing lodging, meals and other supportive services.
Leadership
CEO/Executive Director
Board Chair Mr. Jim Seabury
Board Chair Company Affiliation Enterprise Electric, LLC
History & Background
Year of Incorporation 1974
Organization's type of tax exempt status 501-C3
Financial Summary
 
 
Projected Expenses $988,700.00
Projected Annual Revenue $988,700.00 (2014)
Statements
Mission The mission of Hospital Hospitality House is to be a home away from home for patients and caregivers seeking treatment in Nashville hospitals by providing lodging, meals and other supportive services.
Background

Since opening in 1974, the Hospital Hospitality House has provided over 450,000 nights of lodging, meals and other supportive services to patients and families, serving guests from all 95 counties in Tennessee, all 50 states in the U.S. and 39 foreign countries.

We serve all area hospitals—including Centennial, Children’s, Metro General, Saint Thomas Midtown and West, Vanderbilt and the VA. Hospital Hospitality House was the first House of its kind in the United States and continues to be a model for hospitality houses opening around the country.
 
The HHH mission is to be a home away from home for patients and caregivers seeking medical treatment in Nashville hospitals by providing lodging, meals and other supportive services.
 
We fulfill this mission through a variety of programs that directly serve our mission and priorities.
 
According to an American Cancer Society study, more than 1,200 people per night in Nashville are considered "homeless" because they come for critical medical treatment but have no affordable place to stay. The enormous growth of local hospitals has far outpaced the growth of medical housing. A family in need of a transplant, heart surgery, cancer treatment, etc. cannot come to Nashville for life-saving treatment if family members/caregivers have no place to stay and no support system in place.
 
A community needs assessment conducted by the UT College of Social Work in conjunction with HHH in summer 2006 revealed that Nashville is at least 130 rooms short of meeting the need for patient/caregiver housing, and that gap will grow in the next three to five years as local hospitals expand.
 
A survey of hospital personnel clearly indicates the impact a caregiver or family member can have on the quality and speed of a patient's recovery. To quote from one survey participant:
 
"There is a direct relationship between the support level and patient progress. Increased support is associated with better emotional outcomes which, in turn, can enhance medical well being. Lack of social support can contribute to depression, isolation and usually is associated with poorer outcomes both emotionally and physically."
 
Social workers also consistently ranked housing or the lack of affordable/available housing for caregivers and families in their top three needs/frustrations in caring for patients and caregivers.
 
While HHH hopes to expand our facility, until that time, we must expand our other services, providing creative and desperately-needed solutions for hospitals, patients and caregivers.
Impact
2013 Top Accomplishments: 1. HHH provided 12,187 nights of lodging, meals and other supportive services. 2. HHH served 525 families through residential program and 152 through day services programs. 3. HHH continued to serve thousands of families a year through the Waiting Room Adoption Program. 
 
Needs
According to an ACS study, more than 1,200 people a night in Nashville are considered homeless because they come for medical treatment and have no affordable lodging. Our own study says Nashville needs at least an additional 130 rooms to meet the financially-critical 25% of the need.  Our needs become simple.
1. Financial Support
2. Physical Space
3. Volunteers
4. Board Members--We are seeking to diversify our board by bringing on new areas of expertise and community influence.
Service Categories
Primary Organization Category Health Care / Health Support
Secondary Organization Category Housing, Shelter /
Areas of Service
Areas Served
TN - Davidson
HHH is located in Davidson County.  To date, we have served patients and families from all 95 counties in Tennessee, all 50 states in the U.S. and 39 foreign countries.  We serve any patient and family seeking medical treatment in a Nashville hospital.
Board Chair Statement
Growing up, I spent a lot of time in hospitals and waiting rooms as my father battled illness.  My mother and I lived sometimes in hotels that quickly became expensive.  Most of us have had at least one experience of this nature. We've slept in a chair, grabbed a candy bar from a vending machine and waited anxiously for news about our loved one.  What Hospital Hospitality House does is common sense, but it's also something most of us take for granted.  Most of us can handle a night or two, maybe even a week, but how many of us could travel hours from home, even states away and spend days, weeks and months battling illness?  How quickly the costs, both financial, physical and emotional, add up.
 
A mother fighting cancer, a brother giving another brother a kidney, a father whose daughter was in a car crash, a wife having a heart transplant, young parents with preemie twins in the neonatal intensive care unit...these are the faces and stories of HHH.  These are the people we serve, and it is my privilege to hear from them at each board meeting, to visit with them while I'm on campus and to know that I honor my own parents and our family's experience with each person I help.
 
I have never known a volunteer experience more rewarding or meaningful. As we open board meetings, we sometimes talk about why we choose to serve HHH.  Invariably, our board members have served larger, more visible organizations, and just as invariably, they talk of the personal connection HHH offers, the unique way in which we can embrace the organization and know we are making a far greater difference than just reviewing financials or making an annual contribution.  To serve these families is a powerful experience and one that changes us as much as it changes them.
 
We are proud of having tripled the size of our residential program and of having added four new programs in the last five years--Waiting Room Adoption, The HHH Walmart House, Partner Hotels and Community Education Workshops.  But there is still a greater need than we can meet, and like all nonprofits, we face the challenges of the current economy and people's uncertainty about when, where or if to invest their hard-earned dollars.
 
We need more space. We need more revenue to make that space possible.  People in need are waiting on us, and that is our biggest challenge.  I can tell you that we have the cleanest audits you'll ever find. We have been strategic about investing growing revenues into new growth and new programs while still creating reserves to help us weather economic storms.  We take stewardship seriously, and we know that delivering your generosity to the people who need it the most is a sacred trust.  We thank you for trusting us and for being a part of the HHH family.
CEO Statement
Nashville was named one of the top five cities in the world to see in 2013. “The new Nashville offers two things worth traveling for: a hot, trendy new food scene and its famous, funky music scene." At HHH, we know that there is another very important reason that people travel to Nashville– The Hospitals.

Thousands of people make their way to Nashville every year for hospital visits. Most of these trips are last minute with no fancy hotel or restaurant reservations to look forward to. Often times some sort of tragedy forces our guests to leave their home and jobs behind, without a moment's notice. They arrive in Nashville exhausted and scared, not knowing what to expect or where they will stay. Before long, days turn into weeks, and weeks turn into months.

At HHH, our mission is to provide a home away from home for these families and their patients. We are blessed to host 30 families every night through our main residence, the HHH Walmart House and rooms at the Extended Stay America, located on West End Avenue. We provide a clean private room for them to sleep in every night and three meals a day to keep them going. Our policy allows guests to stay as long as they need. We never ask them to leave.

None of this would be possible without the countless HHH volunteers and donors . HHH does not receive any state or federal funding. Corporate grants and private donations allow us to help hundreds of families every year.

 

Programs
Description

Since 2005, HHH has tripled the size of the residential program. We now serve 30 families each night, providing over 12,000 room nights annually. We provide all meals and snacks, free laundry facilities, internet access, private rooms and baths, and private phone lines with voicemail. In 2013, HHH of Nashville served 525 families through its residential programs, offering 12,187 room nights.

 

Budget 79 per night
Category
Population Served , ,
Short Term Success Our goals remain the same for short-term and long-term stays.  We want guests to feel safe, loved and supported. 
Long term Success Our goal is for 90% or higher of guests to report decreased levels of stress, anxiety, fatigue and loneliness with increased levels of security, support and coping.
Program Success Monitored By Guests are asked to complete and return surveys evaluating their stay here.  Those surveys are compiled and studied to evaluate program strengths and to identify areas of improvement.  We also use pre- and post-stay assessments to measure our impact on the mental and physical health of our guests.  We also stay in constant contact with hospital personnel that refer our guests.
Description

HHH adopts waiting rooms at local hospitals, including  Centennial, Centennial Women's and Children's, Metro General, Saint Thomas Midtown and West, Vanderbilt and the VA, providing baskets stocked with toiletries, snacks, games, magazines and other items waiting friends and families may need.   In 2011, we expanded to outlying hospitals, including Summitt Medical Center. We also provide "Overnight Bags," bags packed with toiletries and supplies for those caregivers staying overnight in hospital waiting rooms and "HHH Activity Bags" for children waiting with family members. These bags provide child-friendly snacks and activities such as coloring books, puzzles, etc. We currently adopt 30 waiting rooms in hospitals and clinics around Nashville, reaching approximately 50,000 people each year.

 

 

Budget $10k per year
Category
Population Served Adults, ,
Program Success Monitored By We base on our success on reports from waiting room and volunteer program personnel as well as the occasional note or call from families in waiting rooms.
Examples of Program Success Stories from families talk about how being able to wash hair or brush teeth made them feel human again and better equipped to cope with the stress of a family member in hospitalization.  Children love the activity bags.
Description

For those caregivers who prefer to remain at the hospital or for the caregivers we unfortunately turn away each day due to lack of space, we offer day services programs. Guests come to shower, do laundry, rest in our lounge, and have a bite to eat. This brief respite from the hospital rejuvenates caregivers while meeting their most basic needs.   In 2013, HHH of Nashville served 152 families through this program

 

Budget $5k per year
Category
Population Served , ,
CEO Comments
The Hospital Hospitality House was founded to provide a home away from home for the friends and family of patients in area hospitals. HHH has never diverted from that mission, and we continue to be innovative in how we serve patients and families.

We have been limited in visibility and in physical space, but those challenges have offered us opportunities to be creative and innovative. Working with the extended stay facility allows us to serve more families, fulfilling our mission, proving there is a need for more services, proving that we have the capacity and expertise to support more patients and families, and creating more opportunities for donors and volunteers to become a part of the HHH family. The HHH Wal-Mart House answers specific needs for more space and for a special program for those families with long-term stays. We have a waiting list of 40-50 families a night. The need for affordable housing is not decreasing.

In 2013, we faced a series of challenges including the departure of the Executive Director and Associate Director. The Executive Director left in April and a new one was not hired until August. The Associate Director left in July. That position was replaced with a Director of Marketing & Community Relations person who started in January 2014. Not having two out of the four full time positions filled for a substantial amount of time resulted in a fundraising decrease which in turn forced us to trim expenditures by cutting five rooms at Extended Stay America. We currently still have 12 rooms bringing our current total to 30.

We have had many positive changes in 2014 with the hiring of the new ED and Marketing Director. We hosted two fundraising events so far in 2014 and we have five new sponsorships. Both events were extremely successful, raising more money than ever before.   We have added four new board members and we are in the process of developing a Jr. Advisory Board to engage the younger generation aged 25-40. So far in 2014, we have recruited 15 new regular volunteers that staff our front desk as well as visit with residents.  We have implemented several new programs including nightly activities for our guest as well a gift card program for guests who are in need. We are actively meeting with businesses and organizations in the Nashville community. We are expanding awareness of HHH by partnering with businesses for different types of events such as the Nashville Wine & Food Festival. This allows us to gain exposure in front of different audiences.

We are stewards responsible to donors, volunteers and supporters, so we do seek to know that we are making each dollar and each talent stretch as far as possible. One challenge has certainly been our ability to measure the impact of our services. While we can count the number of room nights utilized, how would we demonstrate the meaning of a hot shower, a good meal, a bear hug or a comfortable night’s sleep to a patient or family member? In an effort to learn what is important to guests and to measure how well the agency meets expectations and needs, HHH staff has created pre- and post-stay guest surveys. The surveys ask guests to comment and rate specifically the physical and social environment of HHH.

We are pleased to report that cumulatively over 90% of our guests report our services as excellent. Also, nearly 100% of all guests report improvement in feelings of stress, loneliness, fatigue, coping skills, etc.

 

 

 

 

 

Board Chair
Board Chair Mr. Jim Seabury
Company Affiliation Enterprise Electric, LLC
Term Jan 2014 to Dec 2015
Email jseabury@enterprisellc.com
Board Members
NameAffiliationStatus
Mrs. Mickey Beazley Community VolunteerVoting
Ms Cheryl Chunn Vanderbilt UniversityVoting
Ms. Joann Ettien Centennial Medical Center, Women's HospitalVoting
Mr Glen Gabardi WalmartVoting
Mr. Edward Hernandez Balfour Resource GroupVoting
Mr. James Looper Hall Booth Smith & Slover, P.C.Voting
Mr. Andrew McDonald
Mr Quincy McKnight JPMorgan ChaseVoting
Mr Mark Medley Capella HealthcareVoting
Mr. Richard Miller Earl Swensson Associates, Inc.Voting
Mr. Corey Napier Waddell & AssociatesVoting
Ms. Lera Pendergrass Enterprise Electric, LLCVoting
Dr. Wright Pinson Vanderbilt University Medical CenterVoting
Mr. Jim Seabury Enterprise Electric, LLCVoting
Mrs Lisa Slipkovich Community VolunteerVoting
Ms. Gaye Smith
Mr. Norman Urmy Vanderbilt University Medical CenterVoting
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 16
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 11
Female 6
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 75%
Does the organization have written Board Selection Criteria? Yes
Does the organization have a written Conflict of Interest Policy? Yes
Percentage of Board Members making Monetary Contributions 100%
Percentage of Board Members making In-Kind Contributions 75%
Does the Board include Client Representation? No
Number of Full Board Meetings Annually 6
Standing Committees
Advisory Board
Board Development
Building
Community Outreach / Community Relations
Development / Fund Raising
Executive
Finance
Risk Management Provisions
Accident & Injury Coverage
Commercial General Insurance
Commercial General Liability & D and O & Umbrella or Excess & Automobile & Professional
Employee Benefits Liability
Employment Practices Liability
General Property Coverage & Professional Liability
Professional Liability
Workers Compensation & Employers' Liability
CEO Comments The HHH Board of Directors is engaged and visionary. They are truly committed to the mission of the organization and serving our guests in the best ways we can. Our senior staff is strong with diverse talents and experiences. We have developed comprehensive policies & procedures, strong working committees, strategic plans and accountability.
Executive Director/CEO
Executive Director Ms. Angie Stiff
Term Start Aug 2013
Email stiff@hhhnashville.org
Experience

Coming from an extensive background in corporate sales and account management at Kraft Foods, Angie Stiff started in non-profit fundraising as a volunteer, working with such diverse organizations as United Cerebral Palsy, The Junior League of Nashville, and Community Health Charities. In 2004 she joined the Cystic Fibrosis Foundation as Executive Director, where she raised major gifts by over 1000%.  

In 2007, Angie became the Director of Advancement at Franklin Road Academy, where she oversaw admissions, alumni relations, marketing, community relations and special events. Additionally, she developed an endowment and planned giving program, raising more than $12,400,000 through planned and cash gifts.

She and her husband, Jimmy, are active members of Brentwood Baptist Church, and live in Marshall County where they are raising two daughters.


Former CEOs
NameTerm
Ms. Vickie Ballance Jan 1997 - Apr 2005
Nancy Denning-Martin July 2005 - June 2013
Staff
Full Time Staff 4
Part Time Staff 2
Volunteers 100
Contractors 1
Retention Rate 100%
Plans & Policies
Does the organization have a documented Fundraising Plan? Yes
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 1
When was Strategic Plan adopted? Nov 2013
In case of a change in leadership, is a Management Succession plan in place? Yes
Does the organization have a Policies and Procedures Plan? Yes
Does the organization have a Nondiscrimination Policy? Yes
Affiliations
AffiliationYear
AFP (Association of Fundraising Professionals)2000
ANE (Association of Nonprofit Executives)2000
Center for Nonprofit Management Excellence Network2000
Senior Staff
Title Director of Marketing and Community Relations
Experience/Biography Prior to HHH, Michelle served as Director of Media Services for Brookdale Senior Living, where she oversaw the media planning and buying for 650 retirement communities across the nation. She has worked in the media and marketing realm for over 20 years and her career has taken her to markets across the nation including Atlanta, Austin, Birmingham and New York City.
CEO Comments
The HHH Board of Directors is engaged and visionary. They are truly committed to the mission of the organization and serving our guests in the best ways we can. Our senior staff is strong with diverse talents and experiences. We have developed comprehensive policies & procedures, strong working committees, strategic plans and accountability.
 
Our biggest challenge would be the scope of the work and the small size of our staff.  However, we have been deliberate in assembling a team (both board and staff) with diverse talents and the ability to fill two or more roles in a typical agency.  As a result, HHH has experienced tremendous success and growth in the last three years without at all compromising our mission and the quality of the service we provide and without increasing our "overhead."
 
 
Fiscal Year
Fiscal Year Start Jan 01 2014
Fiscal Year End Dec 31 2014
Projected Revenue $988,700.00
Projected Expenses $988,700.00
Endowment Spending Policy N/A
Endowment Spending Percentage (if selected) 0%
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201320122011
Foundation and
Corporation Contributions
$0$0$0
Government Contributions$0$0$0
Federal$0$0$0
State$0$0$0
Local$0$0$0
Unspecified$0$0$0
Individual Contributions$164,685$325,202$353,418
$0$0$0
$72,129$58,681$85,420
Investment Income, Net of Losses$10,509$5,374$10,708
Membership Dues$0$0$0
Special Events$329,746$367,727$416,026
Revenue In-Kind$67,531$91,059$66,650
Other$0$0$0
Expense Allocation
Fiscal Year201320122011
Program Expense$759,627$779,250$738,801
Administration Expense$132,458$83,334$85,407
Fundraising Expense$240,781$159,029$147,522
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses0.570.830.96
Program Expense/Total Expenses67%76%76%
Fundraising Expense/Contributed Revenue49%23%19%
Assets and Liabilities
Fiscal Year201320122011
Total Assets$2,012,036$2,539,915$2,717,408
Current Assets$711,946$992,297$1,243,328
Long-Term Liabilities$0$0$0
Current Liabilities$51,180$90,793$94,716
Total Net Assets$1,960,856$2,449,122$2,622,692
Short Term Solvency
Fiscal Year201320122011
Current Ratio: Current Assets/Current Liabilities13.9110.9313.13
Long Term Solvency
Fiscal Year201320122011
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201320122011
Top Funding Source & Dollar AmountFundraising Events $329,746Fundraising Events $367,727Special Events $416,026
Second Highest Funding Source & Dollar AmountContributions, Gifts and Grants $164,685Contributions, Gifts, and Grants $325,202Contributions (Individuals) $353,418
Third Highest Funding Source & Dollar AmountProgram Service Revenue $72,129Program Service Revenue $58,681Guest Fees (Earned) $85,420
IRS Letter of Exemption
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No
Capital Campaign Goal $0.00
Capital Campaign Anticipated in Next 5 Years? Yes
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires June 2015
Organization Comments We are very proud to have built such a high fiscal standard at HHH, securing our long-term service while currently fulfilling our mission.  We are also proud to have had no findings in any of our audits and for the praise and encouragement from the independent auditors.  We take the stewardship of donor dollars very seriously because we are merely the middlemen in delivering the generosity of others to those who need it most..
GivingMatters.com Financial Comments
Financial figures taken from audit. 
Financial documents prepared by Patterson, Hardee & Ballentine, P.C.
Foundation and corporate contributions may be included with Individual Contributions, as figures are not separate in documents.
Comments provided by Laurel Fisher 7/3/14.
Nonprofit Hospital Hospitality House
Address 214 Reidhurst Avenue
Nashville, TN 37203
Primary Phone (615) 329-0477
Contact Email stiff@hhhnashville.org
CEO/Executive Director Ms. Angie Stiff
Board Chair Mr. Jim Seabury
Board Chair Company Affiliation Enterprise Electric, LLC
Year of Incorporation 1974

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