Hospital Hospitality House
207 24th Ave N
Nashville TN 37203
HHH Residence
Mission Statement
The mission of Hospital Hospitality House is to be a home away from home for patients and caregivers seeking treatment in Nashville hospitals by providing lodging, meals and other supportive services.
CEO/Executive Director Ms. Angie Stiff
Board Chair Mrs. Lisa Slipkovich
Board Chair Company Affiliation
History & Background
Year of Incorporation 1974
Organization's type of tax exempt status 501-C3
Financial Summary
Graph: Expense Breakdown Graph - All Years
Projected Expenses $741,000.00
Projected Annual Revenue $741,000.00 (2018)
Mission The mission of Hospital Hospitality House is to be a home away from home for patients and caregivers seeking treatment in Nashville hospitals by providing lodging, meals and other supportive services.

Since opening in 1974, the Hospital Hospitality House has provided over 450,000 nights of lodging, meals and other supportive services to patients and families, serving guests from all 95 counties in Tennessee, all 50 states in the U.S. and 39 foreign countries.

We serve all area hospitals—including Centennial, Children’s, Metro General, Saint Thomas Midtown and West, Vanderbilt and the VA. Hospital Hospitality House was the first House of its kind in the United States and continues to be a model for hospitality houses opening around the country.
The HHH mission is to be a home away from home for patients and caregivers seeking medical treatment in Nashville hospitals by providing lodging, meals and other supportive services.
We fulfill this mission through a variety of programs that directly serve our mission and priorities.
According to an American Cancer Society study, more than 1,200 people per night in Nashville are considered "homeless" because they come for critical medical treatment but have no affordable place to stay. The enormous growth of local hospitals has far outpaced the growth of medical housing. A family in need of a transplant, heart surgery, cancer treatment, etc. cannot come to Nashville for life-saving treatment if family members/caregivers have no place to stay and no support system in place.
A community needs assessment conducted by the UT College of Social Work in conjunction with HHH in summer 2006 revealed that Nashville is at least 130 rooms short of meeting the need for patient/caregiver housing, and that gap will grow in the next three to five years as local hospitals expand.
A survey of hospital personnel clearly indicates the impact a caregiver or family member can have on the quality and speed of a patient's recovery. To quote from one survey participant:
"There is a direct relationship between the support level and patient progress. Increased support is associated with better emotional outcomes which, in turn, can enhance medical well being. Lack of social support can contribute to depression, isolation and usually is associated with poorer outcomes both emotionally and physically."
Social workers also consistently ranked housing or the lack of affordable/available housing for caregivers and families in their top three needs/frustrations in caring for patients and caregivers.
This year, we are excitedly preparing for a fall groundbreaking on a renovated and expanded facility to serve even more families.
In 2016, HHH served over 250 families with overnight stays through our residential program. Another 166 families utilized our day services programs. And we continued to serve thousands of families a year through the waiting room adoption program. We expanded our fundraising reach, seeking new funding sources interested in serving this population. We also received the redpepper Createathon red carpet treatment, completing a rebrand, new promotional video, and new website to even better connect with potential guests, volunteers, donors, and social workers.
According to an ACS study, more than 1,200 people a night in Nashville are considered homeless because they come for medical treatment and have no affordable lodging. Our own study says Nashville needs at least an additional 130 rooms to meet the financially-critical 25% of the need.  Our needs become simple.
1. Financial Support
2. Physical Space
3. Volunteers
4. Board Members--We are always seeking to diversify our board by bringing on new areas of expertise and community influence.
Service Categories
Primary Organization Category Health Care / Health Support
Secondary Organization Category Housing, Shelter /
Areas of Service
Areas Served
TN - Davidson
HHH is located in Davidson County.  To date, we have served patients and families from all 95 counties in Tennessee, all 50 states in the U.S. and 39 foreign countries.  We serve any patient and family seeking medical treatment in a Nashville hospital.
Board Chair Statement
Growing up, I spent a lot of time in hospitals and waiting rooms as my father battled illness.  My mother and I lived sometimes in hotels that quickly became expensive.  Most of us have had at least one experience of this nature. We've slept in a chair, grabbed a candy bar from a vending machine and waited anxiously for news about our loved one.  What Hospital Hospitality House does is common sense, but it's also something most of us take for granted.  Most of us can handle a night or two, maybe even a week, but how many of us could travel hours from home, even states away and spend days, weeks and months battling illness?  How quickly the costs, both financial, physical and emotional, add up.
A mother fighting cancer, a brother giving another brother a kidney, a father whose daughter was in a car crash, a wife having a heart transplant, young parents with preemie twins in the neonatal intensive care unit...these are the faces and stories of HHH.  These are the people we serve, and it is my privilege to hear from them at each board meeting, to visit with them while I'm on campus and to know that I honor my own parents and our family's experience with each person I help.
I have never known a volunteer experience more rewarding or meaningful. As we open board meetings, we sometimes talk about why we choose to serve HHH.  Invariably, our board members have served larger, more visible organizations, and just as invariably, they talk of the personal connection HHH offers, the unique way in which we can embrace the organization and know we are making a far greater difference than just reviewing financials or making an annual contribution.  To serve these families is a powerful experience and one that changes us as much as it changes them.
We are proud of having tripled the size of our residential program and of having added four new programs in the last five years--Waiting Room Adoption, The HHH Walmart House, Partner Hotels and Community Education Workshops.  But there is still a greater need than we can meet, and like all nonprofits, we face the challenges of the current economy and people's uncertainty about when, where or if to invest their hard-earned dollars.
We need more space. We need more revenue to make that space possible.  People in need are waiting on us, and that is our biggest challenge.  I can tell you that we have the cleanest audits you'll ever find. We have been strategic about investing growing revenues into new growth and new programs while still creating reserves to help us weather economic storms.  We take stewardship seriously, and we know that delivering your generosity to the people who need it the most is a sacred trust.  We thank you for trusting us and for being a part of the HHH family.
CEO Statement
Nashville was named one of the top five cities in the world to see in 2013. “The new Nashville offers two things worth traveling for: a hot, trendy new food scene and its famous, funky music scene." At HHH, we know that there is another very important reason that people travel to Nashville– The Hospitals.

Thousands of people make their way to Nashville every year for hospital visits. Most of these trips are last minute with no fancy hotel or restaurant reservations to look forward to. Often times some sort of tragedy forces our guests to leave their home and jobs behind, without a moment's notice. They arrive in Nashville exhausted and scared, not knowing what to expect or where they will stay. Before long, days turn into weeks, and weeks turn into months.

At HHH, our mission is to provide a home away from home for these families and their patients. We are blessed to host 30 families every night through our main residence, the HHH Walmart House and rooms at the Extended Stay America, located on West End Avenue. We provide a clean private room for them to sleep in every night and three meals a day to keep them going. Our policy allows guests to stay as long as they need. We never ask them to leave.

None of this would be possible without the countless HHH volunteers and donors . HHH does not receive any state or federal funding. Corporate grants and private donations allow us to help hundreds of families every year.



We now serve 18 families each night, providing over 6,500 room nights annually. We provide all meals and snacks, free laundry facilities, internet access, private rooms and baths, and private phone lines with voicemail. In 2016, HHH of Nashville served over 250 families through its residential programs.


Budget 79 per night
Population Served , ,
Short Term Success Our goals remain the same for short-term and long-term stays.  We want guests to feel safe, loved and supported. 
Long term Success Our goal is for 90% or higher of guests to report decreased levels of stress, anxiety, fatigue and loneliness with increased levels of security, support and coping.
Program Success Monitored By Guests are asked to complete and return surveys evaluating their stay here.  Those surveys are compiled and studied to evaluate program strengths and to identify areas of improvement.  We also stay in constant contact with hospital personnel that refer our guests.

HHH adopts waiting rooms at all local hospitals, providing baskets stocked with toiletries, snacks, games, magazines and other items waiting friends and families may need.  We currently adopt 30 waiting rooms in hospitals and clinics around Nashville, reaching approximately 50,000 people each year.



Budget $10k per year
Population Served Adults, ,
Program Success Monitored By We base on our success on reports from waiting room and volunteer program personnel as well as the occasional note or call from families in waiting rooms.
Examples of Program Success Stories from families talk about how being able to wash hair or brush teeth made them feel human again and better equipped to cope with the stress of a family member in hospitalization.  Children love the activity bags.

For those caregivers who prefer to remain at the hospital or for the caregivers we unfortunately turn away each day due to lack of space, we offer day services programs. Guests come to shower, do laundry, rest in our lounge, and have a bite to eat. This brief respite from the hospital rejuvenates caregivers while meeting their most basic needs.   In 2016, HHH of Nashville served 166 families through this program.

Budget $5k per year
Population Served , ,
CEO Comments
The Hospital Hospitality House was founded to provide a home away from home for the friends and family of patients in area hospitals. HHH has never diverted from that mission, and we continue to be innovative in how we serve patients and families.We have a waiting list of 40-50 families a night. The need for affordable housing is not decreasing.

We had many positive changes in 2016 with the hiring of a new Operations Manager and Director of Development. We hosted three fundraising events in 2016 and we fostered relationships with several new sponsors. All three events were extremely successful, raising more money than ever before.   We have added multiple new board members and we are in the process of developing a Jr. Advisory Board to engage the younger generation aged 25-40. We have recruited new regular volunteers that staff our front desk as well as visit with residents.  We have implemented several new programs including nightly activities for our guests as well a gift card program for guests who are in need. We are actively meeting with businesses and organizations in the Nashville community.

We are stewards responsible to donors, volunteers and supporters, so we do seek to know that we are making each dollar and each talent stretch as far as possible.

We are pleased to report that our guests exit surveys indicate improvement in feelings of stress, loneliness, fatigue, coping skills, etc., and guest families report increased ability to rest and improved appetite.






Board Chair
Board Chair Mrs. Lisa Slipkovich
Term Jan 2016 to Dec 2017
Board Members
Mr. Jeff Ballard Delta DentalVoting
Mrs. Mickey Beazley Community VolunteerVoting
Ms Cheryl Chunn Vanderbilt UniversityVoting
Mr. Heath Clark Clark Business and Health Law
Ms. Joann Ettien Centennial Medical Center, Women's HospitalVoting
Mr. Edward Hernandez Balfour Resource GroupVoting
Mr. Chris Holmes FirstBankVoting
Mr. Peter Lee SunTrust BankVoting
Mr. James Looper Hall Booth Smith & Slover, P.C.Voting
Mr. Richard Miller Earl Swensson Associates, Inc.Voting
Mr. Corey Napier Waddell & AssociatesVoting
Ms. Lera Pendergrass Enterprise Electric, LLCVoting
Dr. Wright Pinson Vanderbilt University Medical CenterVoting
Mr. James C Seabury IIIEnterprise Electric, LLC, CEO
Ms. Jodi Kiel Seely Herman MillerVoting
Mr. Nelson Shields
Ms. Selina Staub Voting
Mr. Russell Templin JE Dunn ConstructionVoting
Dr. Jim Ward St. Thomas HealthVoting
Ms. Natalie Withers Paradigm GroupVoting
Board Demographics - Ethnicity
African American/Black 0
Asian American/Pacific Islander 2
Caucasian 18
Hispanic/Latino 1
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 13
Female 8
Unspecified 0
Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 75%
Does the organization have written Board Selection Criteria? Yes
Does the organization have a written Conflict of Interest Policy? Yes
Percentage of Board Members making Monetary Contributions 100%
Percentage of Board Members making In-Kind Contributions 75%
Does the Board include Client Representation? No
Number of Full Board Meetings Annually 6
Standing Committees
Advisory Board
Board Development
Community Outreach / Community Relations
Development / Fund Raising
Risk Management Provisions
Accident & Injury Coverage
Commercial General Insurance
Commercial General Liability & D and O & Umbrella or Excess & Automobile & Professional
Employee Benefits Liability
Employment Practices Liability
General Property Coverage & Professional Liability
Professional Liability
Workers Compensation & Employers' Liability
Additional Board Members
MR Tyler Brantley
Mrs Jordan Waldron
CEO Comments The HHH Board of Directors is engaged and visionary. They are truly committed to the mission of the organization and serving our guests in the best ways we can. Our senior staff is strong with diverse talents and experiences. We have developed comprehensive policies & procedures, strong working committees, strategic plans and accountability.
Executive Director/CEO
Executive Director Ms. Angie Stiff
Term Start Aug 2013
Experience Coming from an extensive background in
corporate sales and account management at Kraft Foods, Angie Stiff started
in non-profit fundraising as a volunteer, working with such diverse
organizations as United Cerebral Palsy, The Junior League of Nashville, and Community
Health Charities. In 2004 she joined the Cystic Fibrosis Foundation as
Executive Director, where she raised major gifts by over 1000%.  
In 2007, Angie became the Director of Advancement at Franklin Road Academy, where she oversaw admissions, alumni relations, marketing, community relations and special events. Additionally, she developed an endowment and planned giving program, raising more than $12,400,000 through planned and cash gifts.
She and her husband, Jimmy, are active members of Brentwood Baptist Church, and live in Marshall County where they are raising two daughters.

Former CEOs
Ms. Vickie Ballance Jan 1997 - Apr 2005
Nancy Denning-Martin July 2005 - June 2013
Full Time Staff 5
Part Time Staff 1
Volunteers 100
Contractors 0
Retention Rate 100%
Plans & Policies
Does the organization have a documented Fundraising Plan? Yes
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 1
When was Strategic Plan adopted? Nov 2015
In case of a change in leadership, is a Management Succession plan in place? Yes
Does the organization have a Policies and Procedures Plan? Yes
Does the organization have a Nondiscrimination Policy? Yes
AFP (Association of Fundraising Professionals)2000
ANE (Association of Nonprofit Executives)2000
Center for Nonprofit Management Excellence Network2000
CEO Comments The HHH Board of Directors is engaged and visionary. They are truly committed to the mission of the organization and serving our guests in the best ways we can. Our senior staff is strong with diverse talents and experiences. We have developed comprehensive policies & procedures, strong working committees, strategic plans and accountability.

Our biggest challenge would be the scope of the work and the small size of our staff.  However, we have been deliberate in assembling a team (both board and staff) with diverse talents and the ability to fill two or more roles in a typical agency.  As a result, HHH has experienced tremendous success and growth in the last three years without at all compromising our mission and the quality of the service we provide and without increasing our "overhead."
Fiscal Year
Fiscal Year Start Jan 01 2018
Fiscal Year End Dec 31 2018
Projected Revenue $741,000.00
Projected Expenses $741,000.00
Endowment Spending Policy N/A
Endowment Spending Percentage (if selected) 0%
Detailed Financials
Revenue and ExpensesHelpFinancial data for prior years is entered by foundation staff based on the documents submitted by nonprofit organizations.Foundation staff members enter this information to assure consistency in the presentation of financial data across all organizations.
Fiscal Year201620152014
Total Revenue$1,763,275$1,643,923$781,850
Total Expenses$756,203$729,960$965,135
Revenue Less Expenses$1,007,072$913,963($183,285)
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions$1,184,618$1,150,464$332,210
Investment Income, Net of Losses$9,056$5,490$3,700
Membership Dues$0$0$0
Special Events$379,901$311,915$327,534
Revenue In-Kind$52,397$55,939$42,000
Expense Allocation
Fiscal Year201620152014
Program Expense$418,594$435,324$622,838
Administration Expense$132,769$112,617$119,099
Fundraising Expense$204,840$182,019$223,198
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses2.332.250.81
Program Expense/Total Expenses55%60%65%
Fundraising Expense/Contributed Revenue13%12%34%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$3,800,342$2,785,904$1,854,360
Current Assets$665,236$586,564$577,474
Long-Term Liabilities$0$0$0
Current Liabilities$101,736$94,370$76,789
Total Net Assets$3,698,606$2,691,534$177,571
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities6.546.227.52
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201620152014
Top Funding Source & Dollar AmountContributions, Gifts, & Grants $1,184,618Contributions, Gifts and Grants $1,150,464Contributions $332,210
Second Highest Funding Source & Dollar AmountFundraising Events $379,901Fundraising Events $311,915Fundraising Events $327,534
Third Highest Funding Source & Dollar AmountProgram Revenue $137,303Program Revenue $120,115Program Services $76,406
IRS Letter of Exemption
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No
Capital Campaign Goal $0.00
Capital Campaign Anticipated in Next 5 Years? Yes
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires June 2018
Organization Comments We are very proud to have built such a high fiscal standard at HHH, securing our long-term service while currently fulfilling our mission.  We are also proud to have had no findings in any of our audits and for the praise and encouragement from the independent auditors.  We take the stewardship of donor dollars very seriously because we are merely the middlemen in delivering the generosity of others to those who need it most.. Financial Comments
Financial figures taken from audit. 
Financial documents prepared by Patterson, Hardee & Ballentine, P.C.
Foundation and corporate contributions may be included with Individual Contributions, as figures are not separate in documents.
Comments provided by Nicole Rose 08/04/2017.
Nonprofit Hospital Hospitality House
Address 207 24th Ave N
Nashville, TN 37203
Primary Phone (615) 329-0477
Contact Email
CEO/Executive Director Ms. Angie Stiff
Board Chair Mrs. Lisa Slipkovich
Year of Incorporation 1974

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