Since opening in 1974, the Hospital Hospitality House has provided over 450,000 nights of lodging, meals and other supportive services to patients and families, serving guests from all 95 counties in Tennessee, all 50 states in the U.S. and 39 foreign countries.
Thousands of people make their way to Nashville every year for hospital visits. Most of these trips are last minute with no fancy hotel or restaurant reservations to look forward to. Often times some sort of tragedy forces our guests to leave their home and jobs behind, without a moment's notice. They arrive in Nashville exhausted and scared, not knowing what to expect or where they will stay. Before long, days turn into weeks, and weeks turn into months.
At HHH, our mission is to provide a home away from home for these families and their patients. We are blessed to host 30 families every night through our main residence, the HHH Walmart House and rooms at the Extended Stay America, located on West End Avenue. We provide a clean private room for them to sleep in every night and three meals a day to keep them going. Our policy allows guests to stay as long as they need. We never ask them to leave.
None of this would be possible without the countless HHH volunteers and donors . HHH does not receive any state or federal funding. Corporate grants and private donations allow us to help hundreds of families every year.
Since 2005, HHH has tripled the size of the residential program. We now serve 30 families each night, providing over 12,000 room nights annually. We provide all meals and snacks, free laundry facilities, internet access, private rooms and baths, and private phone lines with voicemail. In 2013, HHH of Nashville served 525 families through its residential programs, offering 12,187 room nights.
HHH adopts waiting rooms at local hospitals, including Centennial, Centennial Women's and Children's, Metro General, Saint Thomas Midtown and West, Vanderbilt and the VA, providing baskets stocked with toiletries, snacks, games, magazines and other items waiting friends and families may need. In 2011, we expanded to outlying hospitals, including Summitt Medical Center. We also provide "Overnight Bags," bags packed with toiletries and supplies for those caregivers staying overnight in hospital waiting rooms and "HHH Activity Bags" for children waiting with family members. These bags provide child-friendly snacks and activities such as coloring books, puzzles, etc. We currently adopt 30 waiting rooms in hospitals and clinics around Nashville, reaching approximately 50,000 people each year.
For those caregivers who prefer to remain at the hospital or for the caregivers we unfortunately turn away each day due to lack of space, we offer day services programs. Guests come to shower, do laundry, rest in our lounge, and have a bite to eat. This brief respite from the hospital rejuvenates caregivers while meeting their most basic needs. In 2013, HHH of Nashville served 152 families through this program
We have been limited in visibility and in physical space, but those challenges have offered us opportunities to be creative and innovative. Working with the extended stay facility allows us to serve more families, fulfilling our mission, proving there is a need for more services, proving that we have the capacity and expertise to support more patients and families, and creating more opportunities for donors and volunteers to become a part of the HHH family. The HHH Wal-Mart House answers specific needs for more space and for a special program for those families with long-term stays. We have a waiting list of 40-50 families a night. The need for affordable housing is not decreasing.
In 2013, we faced a series of challenges including the
departure of the Executive Director and Associate Director. The Executive Director
left in April and a new one was not hired until August. The Associate Director left in July. That
position was replaced with a Director of Marketing & Community Relations
person who started in January 2014. Not having two out of the four full time
positions filled for a substantial amount of time resulted in a fundraising
decrease which in turn forced us to trim expenditures by cutting five rooms at
Extended Stay America. We currently still have 12 rooms bringing our current
total to 30.
We have had many positive changes in 2014 with the hiring of
the new ED and Marketing Director. We hosted two fundraising events so far in
2014 and we have five new sponsorships. Both events were extremely successful,
raising more money than ever before. We have added four new board members and we
are in the process of developing a Jr. Advisory Board to engage the younger
generation aged 25-40. So far in 2014, we have recruited 15 new regular
volunteers that staff our front desk as well as visit with residents. We have implemented several new programs
including nightly activities for our guest as well a gift card program for
guests who are in need. We are actively meeting with businesses and
organizations in the Nashville community. We are expanding awareness of HHH by
partnering with businesses for different types of events such as the Nashville
Wine & Food Festival. This allows us to gain exposure in front of different
We are stewards responsible to donors, volunteers and supporters, so we do seek to know that we are making each dollar and each talent stretch as far as possible. One challenge has certainly been our ability to measure the impact of our services. While we can count the number of room nights utilized, how would we demonstrate the meaning of a hot shower, a good meal, a bear hug or a comfortable night’s sleep to a patient or family member? In an effort to learn what is important to guests and to measure how well the agency meets expectations and needs, HHH staff has created pre- and post-stay guest surveys. The surveys ask guests to comment and rate specifically the physical and social environment of HHH.
We are pleased to report that cumulatively over 90% of our guests report our services as excellent. Also, nearly 100% of all guests report improvement in feelings of stress, loneliness, fatigue, coping skills, etc.
Coming from an extensive background in
corporate sales and account management at Kraft Foods, Angie Stiff started
in non-profit fundraising as a volunteer, working with such diverse
organizations as United Cerebral Palsy, The Junior League of Nashville, and Community
Health Charities. In 2004 she joined the Cystic Fibrosis Foundation as
Executive Director, where she raised major gifts by over 1000%.
In 2007, Angie became the Director of Advancement at Franklin Road Academy, where she oversaw admissions, alumni relations, marketing, community relations and special events. Additionally, she developed an endowment and planned giving program, raising more than $12,400,000 through planned and cash gifts.
She and her husband, Jimmy, are active members of Brentwood Baptist Church, and live in Marshall County where they are raising two daughters.
Indirect Public Support HelpIndirect public support represents revenue received through solicitation campaigns. This includes funding United Way and other federated fundraising organizations, but does not include donor designated contributions.
Earned Revenue HelpEarned revenue represents income generated in direct exchange for a product or service.Earned income includes income from government contracts.
The dramatic achievements of public health in the 20th century have improved our quality of life in a myriad of ways, including an increase in life expectancy, worldwide reduction of infant and child mortality rates, and the elimination or reduction of many communicable diseases. In Middle Tennessee, improvements in preventive medicine and advanced medical technology have resulted in increased life expectancy and improved health for many residents. However, significant health disparities exist in our region, resulting in poor health status often related to economic status, race, and/or gender.
"Women in Tennessee are in the middle of a health crisis. What are YOU going to do?"
Dr. Stephaine Walker's call to action followed the launch of the TN Women's Health Report Card, which showed some clear areas of progress since the previous snapshot of women's health in our state, but also a number of areas in which there is still significant work to be done. While we are getting more mammograms and have significantly decreased our rates of breast and lung cancers, for example, cervical cancer rates have increased, and 42% of Tennessee's women have high blood pressure. Almost 1 in 5 of us smoked while we were pregnant, and 1 in 3 of us are obese. African American women experience striking disparities in rates of breast cancer, STD contraction, and infant mortality.
The full 2013 report can be accessed through the link below. Read carefully, and decide what YOU are going to do to improve the health of women in Tennessee.
Copyright © 2014 The Community Foundation of Middle Tennessee
3833 Cleghorn Avenue, Nashville, TN 37215