Goodwill Industries of Middle TN, Inc.
1015 Herman Street
Nashville TN 37208
Mission Statement
We sell donated goods to provide employment and training opportunities for people who have disabilities and others who have trouble finding and keeping jobs.
CEO/Executive Director Mr. Matthew Bourlakas
Board Chair Mr. Fred McLaughlin
Board Chair Company Affiliation Sr.VP Investments, Robert Baird & Co., Inc.
History & Background
Year of Incorporation 1958
Organization's type of tax exempt status 501-C3
Financial Summary
Projected Expenses $80,913,152.00
Projected Annual Revenue $81,931,217.00 (2016)
Mission We sell donated goods to provide employment and training opportunities for people who have disabilities and others who have trouble finding and keeping jobs.

Goodwill Industries was founded in 1957 to provide jobs for people with disabilities. As a private, not for profit Tennessee corporation, we are a member of Goodwill Industries International which assigns the territories for its members. Our territory extends within Tennessee borders from Crossville to Jackson, encompassing 48 counties. Our agency has been accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) since the early 1990s.

Goodwill Industries of Middle Tennessee, Inc. had an operating budget of $814,700 for 2014. Ninety-nine percent of its operating budget was secured through the sale of donated goods. Goodwill employed approximately 2,043 individuals as of January 1, 2015. Of those individuals, 88% mission-related (had some type of barrier in initially becoming employed) and 18% of the employees are persons with disabilities.

In 2014, 28,159 individuals were served through our 26 Career Solutions centers. 9,558 of those individuals gained employment. Employees and persons served include those with disabilities and others who have trouble finding and keeping jobs. Barriers to employment include, but are not limited to, the chronically poor, high school drop-outs, teens at risk, the chronically unemployed, displaced workers, persons aged 55+, ex-offenders, and non-native English speaking persons. Goodwill invests 88% of its revenue into program services.

We have maintained funded contracts with the Tennessee Division of Rehabilitation Services, the Tennessee Department of Intellectual Disabilities Services, and provide contracted services with organizations such as Operation Stand Down serving veterans who may be homeless and/or have disabilities. Goodwill also is a sub-contractor with Nashville Career Advancement Center to provide training for displaced workers. Goodwill was awarded a grant from RTA/MTA to assist clients in obtaining transportation in order to participate in job training, job search and employment. Goodwill is a member of the Initiative to Reduce Poverty in Nashville and cooperatively partners with several other organizations. During 2012, Goodwill was awarded funding from United Healthcare to provide scholarship funds for individuals who completed Goodwill's Healthcare Initiatives Training and who wanted to continue their education in becoming a Certified Nurse Assistant. Goodwill was awarded funds from United Way of Nashville to support our Transitional Employment Services Program in Davidson County beginning in July 2008 and maintains support to current date. Goodwill’s Microsoft Office Training, Security Guard Training and Forklift training programs are approved by the Tennessee Higher Education Commission. Tennessee Career Centers fund many of the referrals these programs. Goodwill also operates a youth work program and a job readiness training program for teens during the summer. Goodwill will was awarded a grant from the Metropolitan Housing and Development Authority Youth Enrichment funds to assist with funding for both of the aforementioned youth programs. Some funding has been provided for one or both programs in past years.

Goodwill provides a recreational, integrated day camp program for children ages 6-15 years old and diagnosed with autism. The day camps are conducted at Nashville Davidson County Metropolitan Park Community Centers and totally funded by Goodwill. 

Goodwill continues to grow its training programs, job placement services and locations along with its retail business and donation sites. Goodwill added 3 Career Solutions offices and opened several new donation sites. A new store was built in Mt. Juliet and the South Jackson store was relocated. Goodwill has a solid financial management system and is always looking for opportunities that can provide services to our community and business partnerships to provide job placement opportunities for our clients.


2014 Outcomes 

  1. Served 28,159 Goodwill Career Solutions clients and placed 9,558 in jobs.
  2. Hosted an average of 100 job fairs per month at Goodwill Career Solutions Centers.
  3. Gave away two vehicles to employees through the Wheels-to-Work program.
  4. Opened a new store and Goodwill Career Solutions Center in Mt. Juliet and a new Goodwill Career Solutions center in Lebanon and Clarksville. Relocated the store in south Jackson and opened a new Career Solutions center there as well.
  5. Opened new Donations Express Centers in Hickman, Robertson, Williamson and Wilson counties.
Goals for 2015
  1. Career Solutions will serve 3000, assist 1100 individuals in obtaining a job and achieve a 70% annual placement/retention rate of 90 days.
  2. Goodwill will continue to expand its Career Solutions services through the addition of at least two new locations in 2015.
  3. Goodwill’s retail revenue goal is to earn $72 million and to serve 1,671,977 donors. With this revenue and generous donors, Goodwill intends to continue to provide quality merchandise at a reasonable cost and to expand its vocational services to persons within this Goodwill's territory.



  1. Continued flow of donated clothing and household goods to support our retail sales and mission-related services.
  2. Establish new employer relationships to help the employer and the job seeker connect and fill vacant positions.
  3. Financial support (housing, food, emergency needs,etc.) or partner agencies that can provide support for persons seeking assistance from Goodwill's Good Life program and job training programs.
  4. Corporate financial support through the form of corporate sponsorship for special programs and/or events.


Service Categories
Primary Organization Category Employment / Employment Preparation & Procurement
Secondary Organization Category Employment / Job Training
Tertiary Organization Category Youth Development / Youth Development Programs
Areas of Service
Areas Served
TN - Cheatham
TN - Clay
TN - Cumberland
TN - Davidson
TN - Dekalb
TN - Dickson
TN - Fentress
TN - Giles
TN - Hickman
TN - Houston
TN - Humphreys
TN - Jackson
TN - Lawrence
TN - Lewis
TN - Lincoln
TN - Macon
TN - Marshall
TN - Maury
TN - Montgomery
TN - Overton
TN - Perry
TN - Pickett
TN - Putnam
TN - Robertson
TN - Rutherford
TN - Smith
TN - Stewart
TN - Sumner
TN - Trousdale
TN - Wayne
TN - White
TN - Williamson
TN - Wilson
TN - Bedford
Also serve Benton, Carroll,Crockett,Decatur,Dyer,Gibson,Haywood, Henderson, Henry, Lake, Lauderdale, Madison, Obion, and Weakley Counties in Tennessee.
CEO Statement Goodwill provides important community services of employment and training for people who have disabilities and others who have trouble finding and keeping jobs. By assisting people to prepare for employment maintain employment, Goodwill offers opportunities for people to gain self-sufficiency, providing for their own needs and the needs of their families. The community benefits by gaining productive citizens who cease becoming dependent upon society and began to be contributors. Goodwill earns 98% of its operating budget through its Goodwill stores, providing its services without regard to financial sponsorship to most of the people it is privileged to serve.

Provides training in job seeking skills (employer expectations, completing job applications, resume development, interview skills, finding job leads) and job retention support services for a minimum of 90 days after person begins employment. Individuals receiving these services are also offered options for digital literacy training. Nashville Career Solutions offices are located at 937 Herman Street; 580 Berry Road; 2731 Lebanon Pike; 2101 Gallatin Road and 3538 Murfreesboro Road in Antioch. The Antioch location has English/Spanish speaking counselors to provide additional support for non-native English speaking individuals. The Career Solutions offices in Franklin, TN located at 595 Hillsboro Road and the Spring Hill office at 1008 Nasdaq Street also have English/Spanish speaking counselors to provide additional support for non-native English speaking individuals. Services are provided free of charge to persons served and Goodwill funds the majority of the services through the sale of donated goods.

Budget 1335917
Population Served Adults, ,
Short Term Success Person served obtains competitive paid employment.
Long term Success Person served maintains consistent employment for a minimum of 90 days and begins path to financial security, opportunities for  career growth and development
Program Success Monitored By Agency collects results by number and percentage of persons who remain employed for at least 90 days. Program success is reported to Agency CEO and Board Members.
Examples of Program Success
In 2014, Goodwill’s Career Solutions assisted 28,159 with job training and placement services, placed 9,558 in jobs and helped 4,817 people placed in retaining employment for a minimum of 90 days earning an average of $9.40 per hour.
Description The program’s goal is to assist persons with disabilities with learning job skills and acceptable work behaviors so they can be competitively employed. Some individuals may participate in time-limited on-the-job-training within a Goodwill location. All individuals are assisted with job readiness skill training and job placement with employers in the community. Goodwill established and funded the program in 2007. United Way of Nashville awarded a grant to assist with serving adults in Davidson County beginning in July 2008. The program receives self-referral and referrals from other agencies. There is an after-school component to the program allowing Goodwill to work with students who have disabilities aged 16 or older. The program serves individuals throughout the agency's territory. The person must have medical documentation of their disability, identification for employment and their own transportation. 

Services are provided free of charge to persons served and Goodwill funds the majority of the services through the sale of donated goods.

Budget 1567799
Population Served , ,
Short Term Success Teaches individuals in training appropriate work behaviors and specific job skills which prepares them for permanent employment.
Long term Success Individuals obtain permanent employment that supplements their income and offers them options for greater financial security and community interaction.
Program Success Monitored By Agency collects results by number and percentage of persons who maintain employment for at least six months after placement on a permanent job. Program success is reported to Agency CEO and Board Members. Davidson County numbers are also reported to United Way of Metropolitan Nashville.

Goodwill has a program to assist young people ages 17-25 who are exiting high school or who have already exited high school with or without a diploma. The goal of the program is to help these young adults re-engage with education, vocational training and/or employment.

Goodwill offers 3 distinct summer programs for children.

Goodwill Integration Program is for youth ages 6-15 that have been diagnosed with autism. The children participate in an integrated day camp program with children who are not classified as having disabilities for a fun summer of recreation. Adult supervision is designated to monitor the children and encourage them to participate in the summer camp activities.

The Goodwill Summer Work program serves youth in high school who are between the ages of 16-22. The program assists them with paid work training for up to 6 weeks during summer school break. The students may have an individual assigned to help train them on the job and have the opportunity to earn and train either with an employer in the community or at a Goodwill location.

The Summer TRAC program for youth ages 14-18 provides job readiness training, problem-solving training and other fun learning activities for youth in Davidson County. The students learn about personality types, how to complete a job application, how to make a verbal presentation in front of a group and also take field trips to learn about school options or other interesting things about the Nashville community.

Budget 203573
Population Served , ,
Goodwill offers digital literacy training including two specific core computer skills training programs. Digital literacy provides a person with a basic overview of the computer, resume development, job seeking and setting up an e-mail address. This is free of charge to all persons served by Goodwill. Basic IC3 is a basic introductory training to computers which will provide the learner with basic information on how to use Word, Excel, the internet and Microsoft Office. This training prepares a person for entry level positions requiring computer skills. Goodwill also offers Microsoft Certification Training in Word and Excel and serves as a Certiport testing site. Individuals completing any of these trainings will earn an industry recognized credential for employment. The Basic IC3 and Specialization trainings are approved by the Tennessee Higher Education Commission. Some individuals may be eligible for assistance with training costs and may contact Goodwill regarding this assistance. Individuals, employer groups or others are welcomed to inquire about the services as customized training may be an option at an affordable cost.

Budget 720151
Category Employment, General/Other Job Training & Employment
Population Served People/Families with of People with Disabilities, Poor,Economically Disadvantaged,Indigent, K-12 (5-19 years)
Short Term Success
Helping individuals overcome their fear of using a computer. Learning how the computer can be a resource to locating services an individual may need is a short term outcome.
Long term Success
Individuals will  be able to understand more about technology related to computers. They will be able to access job opportunities as a result of the knowledge they gain and can be more connected to community information and resources.
Program Success Monitored By
Feedback from the persons served and their ability to access and obtain employment as a result of the information learned. We track job placements on persons enrolled  in our programs.
Goodwill offers two types of health care training programs. Health Care Initiatives is a 4 week program where individuals learn some medical terminology, how to take vital signs with the use of a stethoscope and blood pressure cuff, and earn CPR/1st Aid/AED Certification. As graduates, they become employed in adult day care centers, sitter services or as direct support professionals. Goodwill is preparing individuals who are interested in entering a Certified Nurse Assistant Training program or other medical certification to have a foundation to develop a career path. We have partnered with some training programs and funders to assist students with advanced training. Services are provided free of charge to persons served and Goodwill funds the majority of the services through the sale of donated goods.
Budget 72587
Category Education, General/Other Vocational Education
Population Served Adults, Adolescents Only (13-19 years),
Short Term Success
All graduates of the program have reported improved self-esteem and self-confidence.
Long term Success
Health Care Initiatives: Most adults trained can enter into entry-level non-medical health care occupations. Most students trained earn CPR/1st Aid credentials that will allow them to know how to assist in an emergency or may assist them in part-time employment in baby-sitting or as lifeguards.
Certified Nurse Assistants have mainly been employed by Home Health Care Agencies that require the certification for employment.
Program Success Monitored By
Adults are monitored for job placement and retention and/or entrance into an elevated health training program.
Board Chair
Board Chair Mr. Fred McLaughlin
Company Affiliation Sr.VP Investments, Robert Baird & Co., Inc.
Term Jan 2015 to Dec 2016
Board Members
Ms. Woodretta Allen United Parcel Service (UPS)Voting
Mr. J.B. Baker Sprint Logistics, LLCVoting
Mr. Bryan L. Bean Pinnacle Financial PartnersVoting
Mr. E. Steele Clayton Bass Berry & Sims, PLCVoting
Mr. Andrew Davidson Frank E. Neal & Co., Inc.Voting
Mr. Christopher Dunn Waller Lansden Dortch & Davis, LLPVoting
Mr. Robert W. Duthie Duthie Associates, Inc. dba Duthie LearningVoting
Mr. David M. Fentress Dollar General Corporation, Inc.Voting
Mr. James B. Foley CB Richard EllisVoting
Ms. Kathryn S Gibson Vanderbilt Univ. Medical Ctr. – Dept. of FinanceVoting
Mr. Chad M. Grout Urban Grout Commercial Real EstateVoting
Mr. Phillip G. Hull VACORESOURCESVoting
Mr. R. Craig Laine CB Richard EllisVoting
Mr. Ryan R. Loyd Cigna-Health SpringVoting
Mr Ty H. Osman Solomon BuildersVoting
Ms. Christine E. Skold Tractor Supply CompanyVoting
Mr. Todd A. Spaanstra Crowe Horwath, LLPVoting
Mr. Grant E. Starrett Lion Real Estate GroupNonVoting
Mr. John W. Stone IIIWhite & Reasor, PLCExofficio
Ms Kathryn I. Thompson Thompson Research Group- TRGVoting
Mr. John C. Tishler Waller, Lansden, Dortch and Davis, LLPVoting
Mr John Van Mol DVL Public Relations and AdvertisingExofficio
Mr. Jeff Young Tennessee Bank & TrustVoting
Ms. Donna B. Yurdin Credo Management ConsultingVoting
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 23
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 18
Female 6
Unspecified 0
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 77%
Does the organization have written Board Selection Criteria? No
Does the organization have a written Conflict of Interest Policy? Yes
Percentage of Board Members making Monetary Contributions 0%
Percentage of Board Members making In-Kind Contributions 11%
Does the Board include Client Representation? No
Number of Full Board Meetings Annually 4
Board CoChair
Board CoChair Ms. Julie F. Wilson
Company Affiliation Healthcare Realty Trust
Term Jan 2015 to Dec 2016
Standing Committees
Risk Management Provisions
Accident & Injury Coverage
Automobile Insurance
Boiler & Machinery
Commercial General Liability
Computer Equipment & Software
Crime Coverage
Directors & Officers Policy
Disability Insurance
Employee Benefits Liability
Employment Practices Liability
General Property Coverage
Inland Marine & Mobile Equipment
Life Insurance
Medical Health Insurance
Property in Transit & Off Premises
Umbrella or Excess Insurance
Workers Compensation & Employers' Liability
CEO Comments

Challenges include: balancing mission needs expressed in growing numbers of unemployed people relying on our services in their job search; extending our services to all 48 Tennessee counties in our territory and maintaining sufficient fiscal growth to meet those increasing needs.

Other Standing Committees: Real Estate & Compensation (these were not options in the fields provided).

Executive Director/CEO
Executive Director Mr. Matthew Bourlakas
Term Start July 2013
Sewanee-The University of the South, BA - English (1987); University of South Carolina-Columbia, Master of Mass Communication (1992).
Director of Communication, Mental Health Association of Middle Tennessee (1997-98); Director of Communication, Nashville Area Red Cross (1998-2002); Director of Health and Safety Services, Nashville Area Red Cross (2002-05); Chief Operating Officer, Second Harvest Food Bank of Middle Tennessee (2005-13)
Former CEOs
Mr. David Lifsey July 1969 - July 2013
Mr. James B. White Jan 1968 - Jan 1973
Full Time Staff 9
Part Time Staff 0
Volunteers 0
Contractors 0
Retention Rate 93%
Plans & Policies
Does the organization have a documented Fundraising Plan? No
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 5
When was Strategic Plan adopted? June 2013
In case of a change in leadership, is a Management Succession plan in place? No
Does the organization have a Policies and Procedures Plan? No
Does the organization have a Nondiscrimination Policy? Yes
Metro Nashville Public Schools/Chamber of Commerce Alignment Process2007
United Way Member Agency1986
Nashville Chamber of Commerce2008
Williamson County Chamber of Commerce2006
Nashville Coalition for the Homeless2006
Springfield Chamber of Commerce2005
Center for Nonprofit Management Excellence Network2012
Williamson County Chamber of Commerce2012
Chamber of Commerce2008
Cookeville-Putnam County Chamber of Commerce2010
Dickson County Chamber of Commerce2010
Gallatin Chamber of Commerce2010
Hendersonville Chamber of Commerce2010
Lebanon/Wilson County Chamber of Commerce2010
Mt. Juliet Chamber of Commerce2010
Nashville Area Hispanic Chamber of Commerce2010
Robertson County Chamber of Commerce2010
Rutherford County Chamber of Commerce2008
Tennessee Hispanic Chamber of Commerce2010
Tennessee Hispanic Chamber of Commerce2010
Dickson County Chamber of Commerce2011
Madison Chamber of Commerce2011
Maury Alliance2012
Nashville Coalition for the Homeless2006
External Assessments and Accreditations
External Assessments and Accreditations
Commission on Accreditation of Rehabilitation Facilities (CARF) - Employment and Community Services - 3 Year Accreditation2012
Innovation Award of People with Disabilities for Transitional Employment Program)Nashville Area Employment Consortium2007
Employer of People with Disabilities Metropolitan Nashville Mayor's Advisory Committee for People with Disabilities & Vanderbilt Kennedy Center for Excellence2008
Employer of the YearSouthern Middle Tennessee Employment Consortium2008
Partnership AwardNashville Area Employment Consortium2009
Bill Sims Partner of the Year AwardMiddle TN Society for HR Management2011
Early Innovator AwardGoodwill Industries International2011
NEXT Awards - Social EnterpriseNashville Chamber2013
Senior Staff
Title VP/Chief People Officer
Experience/Biography Date of emp: 1/18/93; promoted from Director of Human resources to Director of Employment and Training to VP of Employment Services to Vice President/Chief People Officer. MBA, DePaul University in Business Administration, SPHR
Title Senior Director of Marketing & Community Relations
Experience/Biography Date of employment 9/8/1997; promoted from Donations Manager to Director of Donations to Sr. Director of Marketing & Community Relations; University of South Carolina, Psychology and Business Administration
Title Sr. Director of Retail Support
Title Senior Director of Career Solutions
Experience/Biography Date of employment 2/26/2006; member of the Goodwill Business Advisory Council ’03 to ‘06 and Goodwill Board of Directors ’05 to ‘06.
Title Vice President of Retail
Experience/Biography Hired 6/25/2002; BS, Business, VCU, 1981
Title Vice President of Finance
Experience/Biography Date of employment  - 3/28/2007; Memphis State University – Management
Certified Public Accountant 
Title Senior Director of Information Technology
Title Senior Director of Human Resources
CEO Comments Many of the senior management staff have been with the agency 8 years or more. This stability in the management team has allowed Goodwill to use its resources in a consistent pattern of growth, maintaining its focus on mission. There is a maturity in the staff that allows for the successful management of the dual mission of the agency: serving people and remaining financially sound.
Fiscal Year
Fiscal Year Start Jan 01 2016
Fiscal Year End Dec 31 2016
Projected Revenue $81,931,217.00
Projected Expenses $80,913,152.00
Endowment Spending Policy N/A
Endowment Spending Percentage (if selected) 0%
Detailed Financials
Revenue and ExpensesHelpFinancial data for prior years is entered by foundation staff based on the documents submitted by nonprofit organizations.Foundation staff members enter this information to assure consistency in the presentation of financial data across all organizations.
Fiscal Year201420132012
Total Revenue$77,070,567$73,732,808$66,882,027
Total Expenses$75,853,182$68,945,934$60,773,311
Revenue Less Expenses$1,217,385$4,786,874$6,108,716
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201420132012
Foundation and
Corporation Contributions
Government Contributions$0$238,652$273,224
Individual Contributions$283,306$116,446$204,910
Investment Income, Net of Losses$343,255$355,982$167,393
Membership Dues$0$0$0
Special Events$0$0$0
Revenue In-Kind$25,717,137$26,246,429$24,093,955
Expense Allocation
Fiscal Year201420132012
Program Expense$67,793,387$61,502,282$54,066,526
Administration Expense$7,167,279$6,709,810$6,081,700
Fundraising Expense$892,516$733,842$625,085
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses1.021.071.10
Program Expense/Total Expenses89%89%89%
Fundraising Expense/Contributed Revenue100%110%131%
Assets and Liabilities
Fiscal Year201420132012
Total Assets$64,562,126$62,820,649$49,692,053
Current Assets$8,419,715$12,245,020$10,593,839
Long-Term Liabilities$15,260,658$15,765,797$8,207,887
Current Liabilities$7,526,789$6,500,964$5,785,733
Total Net Assets$41,774,679$40,553,888$35,698,433
Short Term Solvency
Fiscal Year201420132012
Current Ratio: Current Assets/Current Liabilities1.121.881.83
Long Term Solvency
Fiscal Year201420132012
Long-Term Liabilities/Total Assets24%25%17%
Top Funding Sources
Fiscal Year201420132012
Top Funding Source & Dollar Amount --Program Service Revenue (Store & Salvage Sales) $46,247,018Program Service Revenue (Earned) $42,126,192
Second Highest Funding Source & Dollar Amount --Interest and Investment Income $355,982Government Grants $273,224
Third Highest Funding Source & Dollar Amount --Government Grants $238,652Contributions, Gifts, and Grants $204,910
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No
Capital Campaign Goal $0.00
Capital Campaign Anticipated in Next 5 Years? No
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires June 2016 Financial Comments
Financial figures taken primarily from the audit, with additional information from the Form 990.
Financial documents prepared by Frasier, Dean & Howard, PLLC.
Comments provided by Kathryn Bennett 9/29/15 KB
Nonprofit Goodwill Industries of Middle TN, Inc.
Address 1015 Herman Street
Nashville, TN 37208
Primary Phone (615) 742-4151
Contact Email
CEO/Executive Director Mr. Matthew Bourlakas
Board Chair Mr. Fred McLaughlin
Board Chair Company Affiliation Sr.VP Investments, Robert Baird & Co., Inc.
Year of Incorporation 1958

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