Goodwill Industries of Middle TN, Inc.
1015 Herman Street
Nashville TN 37208
Why Goodwill? Because of the people we serve.
Mission Statement
Changing lives through education, training and employment.
CEO/Executive Director Mr. Matthew Bourlakas
Board Chair Ms. Julie Wilson
Board Chair Company Affiliation Sr. VP Asset Management Healthcare Realty Trust
History & Background
Year of Incorporation 1958
Organization's type of tax exempt status 501-C3
Financial Summary
Graph: Expense Breakdown Graph - All Years
Projected Expenses $72,894,533.00
Projected Annual Revenue $72,413,509.00 (2017)
Mission Changing lives through education, training and employment.

Goodwill Industries was founded in 1957 to provide jobs for people with disabilities. As a private, not for profit Tennessee corporation, we are a member of Goodwill Industries International which assigns the territories for its members. Our territory extends within Tennessee borders from Crossville to Jackson, encompassing 48 counties. Our agency is accredited by Goodwill Industries International, Inc. (GII) for demonstrating a commitment to quality programs and services for the local community. 

Goodwill Industries of Middle Tennessee, Inc. had an operating budget of $530,134 for 2015. Ninety-eight percent of its operating budget was secured through the sale of donated goods. Goodwill employed approximately 2,246 individuals as of January 1, 2016. Of those individuals, 89% mission-related (had some type of barrier in initially becoming employed) and 17% of the employees are persons with disabilities.

In 2016, Goodwill served 44,456 people in Middle and West Tennessee and placed 18,270 people in jobs. Employees and persons served include those with disabilities and others who have trouble finding and keeping jobs. Barriers to employment include, but are not limited to, the chronically poor, high school drop-outs, teens at risk, the chronically unemployed, displaced workers, persons aged 55+, ex-offenders, and non-native English speaking persons. Goodwill invests 88% of its revenue into program services.

We have maintained funded contracts with the Tennessee Division of Rehabilitation Services, the Tennessee Department of Intellectual and Developmental Disabilities Services, and provide contracted services with organizations such as Operation Stand Down serving veterans who may be homeless and/or have disabilities. Goodwill also is a sub-contractor with Nashville Career Advancement Center to provide training for displaced workers. Goodwill was awarded a grant from RTA/MTA to assist clients in obtaining transportation in order to participate in job training, job search and employment. Goodwill is a member of the Initiative to Reduce Poverty in Nashville and cooperatively partners with several other organizations.Goodwill is a founding member of the Nashville Workforce Network, a follow on to the Poverty Reduction Initiative. During 2012, Goodwill was awarded funding from United Healthcare to provide scholarship funds for individuals who completed Goodwill's Healthcare Initiatives Training and who wanted to continue their education in becoming a Certified Nurse Assistant. Goodwill was awarded funds from United Way of Nashville to support our Transitional Employment Services Program in Davidson County beginning in July 2008 and maintains support to current date. Goodwill's Microsoft Office Training training program is approved by the Tennessee Higher Education Commission. Tennessee Career Centers fund many of the referrals these programs. Goodwill also operates a youth work program and a job readiness training program for teens during the summer. Goodwill will was awarded a grant from the Metropolitan Housing and Development Authority Youth Enrichment funds to assist with funding for both of the aforementioned youth programs. Some funding has been provided for one or both programs in past years.

Goodwill provides a recreational, integrated day camp program for children ages 6-15 years old and diagnosed with autism. The day camps are conducted at Nashville Davidson County Metropolitan Park Community Centers and totally funded by Goodwill.


January - November 2017 Outcomes

1. Goodwill works as a sub-contractor with Nashville Advancement Career Center in a program for youth 14-24 initiated by Mayor Megan Berry named Opportunity Now. In Summer 2017, the program supported 110 students to participate in a paid work internship for six weeks during the summer with 27 different community employers.The program currently works with students in the Northwest Sector of Davidson County with students from nine high schools to help them prepare for post-secondary training and to secure part-time employment and/or internships throughout the school year. This program will continue to serve students during the summer of 2018 with summer internships.

2. Goodwill sponsored another Summer Work Program for 50 high school youth ages 16-21 with partial funding from the Metropolitan and Development Housing Agency's Summer Enrichment Grant and a Community Foundation Grant that assisted in funding student wages for 5 weeks during the summer. Kroger also paid $ 7500 in wages for students who trained various Kroger locations. The majority of the students served were economically disadvantaged, students with disabilities and/or who had both identifiers.

3. Goodwill also provides job readiness services for students 14-18 years of age during the summer to prepare them for their first job and to train social skills, citizenship skills, and to encourage them to complete high school and move forward to post-secondary education. The program was funded by a grant from the Metropolitan Development and Housing Agency.

4. Goodwill receives support funding from the United Way of Metropolitan Nashville to provide individuals in Davidson County with job placement and vocational training opportunities.

5. Goodwill initiated a new decentralized system of processing donations which will maximize the value of donated items and reduce operating expenses.

Goals for 2017/2018

1. Construction Pre-Training Services Program: August 2017-July 2018. The goal of this program is to serve 90 clients in 2017/2018 who live in Nashville's Promise Zone and prepare them for entry into Goodwill's Construction Training program and jobs in the construction industry. Participants will meet with a training coordinator to determine needed services and community referrals. Services offered to participants include career and computer assessments, digital literacy training and soft skills training, expungement services, driver's license reinstatement services, assistance with obtaining the necessary clothing for training and transportation assistance. Referrals are made to state agencies, adult education, and other community services such as housing and utility bill assistance. To date, Goodwill has served a total of 12 clients who entered the Construction Training program at Goodwill, 9 graduated from the 6-week training program and earned a nationally recognized NCCER certification.

2. Construction Training: Goodwill's 6-week construction training 2018 goals are to have 50 participants enroll in and complete the training course and earn the NCCER nationally recognized certification. Students will learn construction safety, hands-on use of hand tools and power tools, how to read blueprints, material handling, basic rigging, communication and job readiness skills.

3. Stairway to Success: The Stairway to Success promotes college readiness and credential attainment with a focus on financial wellness, career navigation services and supports placement and retention in middle-skill career pathways. The goal of this program is to serve and enroll 135 participants in 2017/2018 in the College Readiness program. To date, Goodwill has served 86 participants in the Stairway to Success program. Goodwill will support students to and through college and credentialed training programs and provide job placement and retention services.
4. Skills to Succeed: Goodwill's new soft skills training program has the goal of having clients and employees complete 1,500 virtual soft skills training modules in 2018. The Skills to Succeed program offer virtual training in Career Exploration, Getting a Job, and Success in work. The training can be delivered as a group, individually and online.  
5. Google IT Professional Certificate Training Program: Goodwill's new Digital Skills training program will begin in 2018 and has the goal of enrolling 40 students. The program will assist individuals to gain quality digital skills training and earn a credential. Participants will be prepared for entry-level positions in the Information Technology field such as computer support specialists and receive placement and retention services.  



  1. Continued flow of donated clothing and household goods to support our retail sales and mission-related services.

  2. Establish new employer and community partner relationships to help the job seeker connect to training and employment.

  3. Financial support (housing, food, emergency needs,etc.) or partner agencies that can provide support for persons seeking assistance from Goodwill's job training programs.

  4. Corporate financial support through the form of corporate sponsorship for special programs and/or events.


Service Categories
Primary Organization Category Employment / Employment Preparation & Procurement
Secondary Organization Category Employment / Job Training
Tertiary Organization Category Youth Development / Youth Development Programs
Areas of Service
Areas Served
TN - Cheatham
TN - Clay
TN - Cumberland
TN - Davidson
TN - Dekalb
TN - Dickson
TN - Fentress
TN - Giles
TN - Hickman
TN - Houston
TN - Humphreys
TN - Jackson
TN - Lawrence
TN - Lewis
TN - Lincoln
TN - Macon
TN - Marshall
TN - Maury
TN - Montgomery
TN - Overton
TN - Perry
TN - Pickett
TN - Putnam
TN - Robertson
TN - Rutherford
TN - Smith
TN - Stewart
TN - Sumner
TN - Trousdale
TN - Wayne
TN - White
TN - Williamson
TN - Wilson
TN - Bedford
Also serve Benton, Carroll, Crockett, Decatur,Dyer, Gibson, Haywood, Henderson, Henry, Lake, Lauderdale, Madison, Obion, and Weakley Counties in Tennessee.
Board Chair Statement
CEO Statement Goodwill Industries was founded by Rev. Edgar J. Helms, a Methodist minister in South Boston, who was ministering to the needs of people who were homeless, hungry and unemployed. Helms believed that their lives would be changed through productive, paid work. So, he went door to door asking for donations of used clothing and household items. In turn, he hired the unemployed to repair, mend, fix and sale the items to the public. Today, Goodwill Industries of Middle Tennessee continues to celebrate that very spirit by our mission of changing lives through education, training and employment. We believe, like Rev. Helms, in giving people a chance, not charity. Like the people we help, Goodwill earns 98% of its operating budget and supports its mission 100% through the collection and sales of donated goods. I am very proud of our entrepreneurial enterprise and the dedicated workforce that is 89% mission related.

This program assists persons who have disabilities, are chronically unemployed or underemployed, displaced workers, economically disadvantaged and/or ex-offenders. Persons enrolled in this program may or may not participate in some of Goodwill's Occupational Training programs such as Certified Call Center Training, Certified Construction Training, Microsoft Office Specialization Training, Custodial training and/or Forklift training. College Readiness Training and Assistance with Financial literacy are other services outside of the Job Placement Program that individuals in the program may access. Individuals seeking placement may also participate in Goodwill's partnership with Workforce Essentials to help individuals obtain high school diplomas or free CNA training through our partnership with National Health Care. Job placement services also include assistance with resume development, interviewing skills, job search and follow-up after placement in some cases.

Population Served Adults, Other Health/Disability,
Short Term Success Person served completes the program and is placed in competitive paid employment.
Long term Success Number of clients served, the number of employees served, services given to clients and employees as well as training program attendance. 
Program Success Monitored By Agency collects results by number and percentage of clients and employees served and services given to clients and employees and training program attendance. Program success is reported to Agency CEO and Board Members.
Examples of Program Success
In 2016, Goodwill served 44,456 people in Middle and West Tennessee and placed 18,270 people in jobs.

Goodwill Integration Program is for youth ages 6-15 that have been diagnosed with autism. The children participate in an integrated day camp program with children who are not classified as having disabilities for a fun summer of recreation. Adult supervision is designated to monitor the children and encourage them to participate in the summer camp activities.  

Opportunity NOW, a collaborative program initiated by Nashville Mayor Megan Berry, provides job readiness training and summer work internships for students ages 14-24. Goodwill serves the city's Northwest Zone, the largest territory, contacting local high schools and placing youth at partnered organizations through a paid high school internship program in the summer. During the school year, Goodwill's Northwest Zone Coordinator provides services to nine Metro Public High Schools to promote Opportunity NOW summer programs and connect youth to other job opportunities and trainings.
Budget 203573
Category Employment, General/Other Vocational Guidance
Population Served Adults, Adolescents Only (13-19 years),
Examples of Program Success

During the summer of 2017, Goodwill was one of five community-based agencies to coordinate services for students and employers. Goodwill hosted 110 interns for the Northwest Zone High School Internship program and had a 91% completion rate of interns finishing all 6 weeks.


Goodwill offers digital literacy training including two specific core computer skills training programs. Digital literacy provides a person with a basic overview of the computer, resume development, job seeking and setting up an e-mail address. This is free of charge to all persons served by Goodwill. Goodwill also offers Microsoft Office Specialist certification training in Word and Excel and serves as a Certiport testing site. Individuals completing the Microsoft Office Specialist certification training will earn an industry-recognized credential for employment. The Microsoft Office Specialist certification training is approved by the Tennessee Higher Education Commission. Some individuals may be eligible for assistance with training costs and may contact Goodwill regarding this assistance. Individuals, employer groups or others are welcomed to inquire about the services as customized training may be an option at an affordable cost.

Budget 720,151
Category Employment, General/Other Job Training & Employment
Population Served Unemployed, Underemployed, Dislocated, Poor,Economically Disadvantaged,Indigent, Adults
Short Term Success
Helping individuals overcome their fear of using a computer. Learning how the computer can be a resource to locating services an individual may need is a short term outcome.
Long term Success
Individuals will  be able to understand more about technology related to computers. They will be able to access job opportunities as a result of the knowledge they gain and can be more connected to community information and resources.
Goodwill is preparing individuals who are interested in entering a Certified Nurse Assistant Training program or other medical certification to have a foundation to develop a career path. Free Tennessee State approved Certified Nursing Assistant courses are offered through a partnership with the National Healthcare Corporation. Tuition is free, textbooks are provided, and there are employment opportunities for post-graduates. Courses are offered at the Indian Lake Career Solutions Center at 205A Indian Lake Boulevard, Hendersonville and the Bellevue Career Solutions Center at 7663 Highway 70 South, Nashville. Services are provided free of charge to persons served.
Budget 72587
Category Education, General/Other Vocational Education
Population Served Adults, Adolescents Only (13-19 years),
Short Term Success
All graduates of the program have reported improved self-esteem and self-confidence.
Long term Success
Certified Nurse Assistants have mainly been employed by Home Health Care Agencies that require the certification for employment.
Program Success Monitored By
Adults are monitored for job placement and retention and/or entrance into an elevated health training program.
Description Goodwill partnered with Nashville State Community College and Tennessee College of Applied Technology Nashville to offer two College Readiness seminars in 2017 with more seminars planned this Fall. These all day seminars focus on enrollment preparation, financial planning for college, study and test taking skills, career exploration, student services and supports and campus tours were conducted. Several students have received financial assistance from a small grant from Goodwill International to help with textbooks, uniforms and tools needed for their courses.
Category Education, General/Other Vocational Education
Population Served Adults, Adolescents Only (13-19 years),
Board Chair
Board Chair Ms. Julie Wilson
Company Affiliation Sr. VP Asset Management Healthcare Realty Trust
Term Jan 2016 to Dec 2017
Board Members
Ms. Woodretta Allen United Parcel Service (UPS)Voting
Mr. Bryan L. Bean Pinnacle Financial PartnersVoting
Mr. Matthew Bourlakas Goodwill Industries of Middle Tennessee
Mr. Andrew Davidson Frank E. Neal & Co., Inc.Voting
Mr. Christopher Dunn Waller Lansden Dortch & Davis, LLPVoting
Mr. Robert W. Duthie Duthie Associates, Inc. dba Duthie LearningNonVoting
Mr. David M. Fentress Dollar General Corporation, Inc.Voting
Mr. James B. Foley CB Richard EllisVoting
Mr. Ralph Forsythe Goodwill Industries of Middle Tennessee
Ms. Kathryn S Gibson Vanderbilt Univ. Medical Ctr. – Dept. of FinanceVoting
Mr. Chad M. Grout Urban Grout Commercial Real EstateVoting
Mr. Ryan R. Loyd Cigna-Health SpringVoting
Mr. Fred McLaughlin Robert W. BairdVoting
Mr. Robert McNeilly IIISunTrust Bank-NashvilleNonVoting
Ms. Christine E. Skold Tractor Supply CompanyVoting
Mr. Todd A. Spaanstra Crowe Horwath, LLPVoting
Mr. John W. Stone IIIWhite & Reasor, PLCVoting
Ms Kathryn I. Thompson Thompson Research Group- TRGNonVoting
Mr. John C. Tishler Waller, Lansden, Dortch and Davis, LLPVoting
Mr. Jeff Young Tennessee Bank & TrustVoting
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 15
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 12
Female 4
Unspecified 0
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 70%
Does the organization have written Board Selection Criteria? No
Does the organization have a written Conflict of Interest Policy? Yes
Percentage of Board Members making Monetary Contributions 0%
Percentage of Board Members making In-Kind Contributions 20%
Does the Board include Client Representation? No
Number of Full Board Meetings Annually 4
Board CoChair
Board CoChair Mr. Dave Fentress
Company Affiliation Dollar General Corporation
Term Jan 2016 to Dec 2017
Standing Committees
Board Development / Board Orientation
Risk Management Provisions
Accident & Injury Coverage
Automobile Insurance
Boiler & Machinery
Commercial General Liability
Computer Equipment & Software
Crime Coverage
Directors & Officers Policy
Disability Insurance
Employee Benefits Liability
Employment Practices Liability
General Property Coverage
Inland Marine & Mobile Equipment
Life Insurance
Medical Health Insurance
Property in Transit & Off Premises
Umbrella or Excess Insurance
Workers Compensation & Employers' Liability
CEO Comments

Challenges include: balancing mission needs expressed in growing numbers of individuals with disabilities and others with barriers to employment relying on our services in their job search; extending our services to all 48 Tennessee counties in our territory and maintaining sufficient donations of clothing and household goods to meet the increasing financial needs of our mission.

Other Standing Committees: Real Estate & Donated Goods, Board Development, Mission & Human Capital (these were not options in the fields provided).

Executive Director/CEO
Executive Director Mr. Matthew Bourlakas
Term Start July 2013
Sewanee-The University of the South, BA - English (1987); University of South Carolina-Columbia, Master of Mass Communication (1992).
Director of Communication, Mental Health Association of Middle Tennessee (1997-98); Director of Communication, Nashville Area Red Cross (1998-2002); Director of Health and Safety Services, Nashville Area Red Cross (2002-05); Chief Operating Officer, Second Harvest Food Bank of Middle Tennessee (2005-13)
Former CEOs
Mr. David Lifsey July 1969 - July 2013
Mr. James B. White Jan 1968 - Jan 1973
Full Time Staff 8
Part Time Staff 0
Volunteers 0
Contractors 0
Retention Rate 93%
Plans & Policies
Does the organization have a documented Fundraising Plan? No
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 5
When was Strategic Plan adopted? June 2013
In case of a change in leadership, is a Management Succession plan in place? Yes
Does the organization have a Policies and Procedures Plan? Yes
Does the organization have a Nondiscrimination Policy? Yes
Metro Nashville Public Schools/Chamber of Commerce Alignment Process2007
United Way Member Agency1986
Nashville Chamber of Commerce2008
Williamson County Chamber of Commerce2006
Nashville Coalition for the Homeless2006
Springfield Chamber of Commerce2005
Center for Nonprofit Management Excellence Network2012
Williamson County Chamber of Commerce2012
Chamber of Commerce2008
Cookeville-Putnam County Chamber of Commerce2010
Dickson County Chamber of Commerce2010
Gallatin Chamber of Commerce2010
Hendersonville Chamber of Commerce2010
Lebanon/Wilson County Chamber of Commerce2010
Mt. Juliet Chamber of Commerce2010
Nashville Area Hispanic Chamber of Commerce2010
Robertson County Chamber of Commerce2010
Rutherford County Chamber of Commerce2008
Tennessee Hispanic Chamber of Commerce2010
Tennessee Hispanic Chamber of Commerce2010
Dickson County Chamber of Commerce2011
Madison Chamber of Commerce2011
Maury Alliance2012
Nashville Coalition for the Homeless2006
External Assessments and Accreditations
External Assessments and Accreditations
Commission on Accreditation of Rehabilitation Facilities (CARF) - Employment and Community Services - 3 Year Accreditation2012
Innovation Award of People with Disabilities for Transitional Employment Program)Nashville Area Employment Consortium2007
Employer of People with Disabilities Metropolitan Nashville Mayor's Advisory Committee for People with Disabilities & Vanderbilt Kennedy Center for Excellence2008
Employer of the YearSouthern Middle Tennessee Employment Consortium2008
Partnership AwardNashville Area Employment Consortium2009
Bill Sims Partner of the Year AwardMiddle TN Society for HR Management2011
Early Innovator AwardGoodwill Industries International2011
NEXT Awards - Social EnterpriseNashville Chamber2013
Senior Staff
Title Senior Director of Marketing & Community Relations
Experience/Biography Date of employment 9/8/1997; promoted from Donations Manager to Director of Donations to Sr. Director of Marketing & Community Relations; University of South Carolina, Psychology and Business Administration
Title Sr. Director of Retail Support
Title Senior Director of Career Solutions
Experience/Biography Date of employment 2/26/2006; member of the Goodwill Business Advisory Council ’03 to ‘06 and Goodwill Board of Directors ’05 to ‘06.
Title Senior Director of Retail Operations
Experience/Biography Hired 2/1/2016; BS, The University of Iowa
Title Senior Director of Finance and Accounting
Experience/Biography Date of employment  - 3/28/2007; Memphis State University – Management
Certified Public Accountant 
Title Senior Director of Information Technology
Title Senior Director of Human Resources
Title CFO
CEO Comments Many of the senior management staff have been with the agency 10 years or more. This stability in the management team has allowed Goodwill to use its resources in a consistent pattern of growth, maintaining its focus on mission of changing lives through education, training and employment. There is a maturity in the staff that allows for the successful management of the dual mission of the agency: serving people and remaining financially sound.
Fiscal Year
Fiscal Year Start Jan 01 2017
Fiscal Year End Dec 31 2017
Projected Revenue $72,413,509.00
Projected Expenses $72,894,533.00
Endowment Spending Policy N/A
Endowment Spending Percentage (if selected) 0%
Detailed Financials
Revenue and ExpensesHelpFinancial data for prior years is entered by foundation staff based on the documents submitted by nonprofit organizations.Foundation staff members enter this information to assure consistency in the presentation of financial data across all organizations.
Fiscal Year201620152014
Total Revenue$73,661,281$78,681,214$77,070,567
Total Expenses$78,349,703$79,290,408$75,853,182
Revenue Less Expenses($4,688,422)($609,194)$1,217,385
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions$982,447$832,945$283,306
Investment Income, Net of Losses$219,490$66,866$343,255
Membership Dues$0$0$0
Special Events$0$0$0
Revenue In-Kind$21,768,200$26,988,548$25,717,137
Expense Allocation
Fiscal Year201620152014
Program Expense$70,077,201$70,944,394$67,793,387
Administration Expense$7,458,538$7,241,856$7,167,279
Fundraising Expense$786,964$1,104,158$892,516
Payments to Affiliates--$0$0
Total Revenue/Total Expenses0.940.991.02
Program Expense/Total Expenses89%89%89%
Fundraising Expense/Contributed Revenue55%86%100%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$55,877,181$62,035,224$64,562,126
Current Assets$5,562,432$8,171,411$8,419,715
Long-Term Liabilities$10,560,730$13,346,412$15,260,658
Current Liabilities$8,307,993$7,599,204$7,526,789
Total Net Assets$37,008,458$41,089,608$41,774,679
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities0.671.081.12
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets19%22%24%
Top Funding Sources
Fiscal Year201620152014
Top Funding Source & Dollar AmountProgram Revenue $50,102,479Program Revenue $50,318,132 --
Second Highest Funding Source & Dollar AmountNon $21,768,200Noncash Contributions $26,988,548 --
Third Highest Funding Source & Dollar AmountCon $982,447Contributions, Gifts and Grants $832,945 --
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No
Capital Campaign Goal $0.00
Capital Campaign Anticipated in Next 5 Years? No
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires June 2018
Solicitations Permit
Charitable Solicitations Approval Financial Comments
Financial figures taken primarily from the audit, with additional information from the Form 990.
Financial documents prepared by LBMC, PC. 
Comments provided by Nicole Rose 12/27/2017.
Nonprofit Goodwill Industries of Middle TN, Inc.
Address 1015 Herman Street
Nashville, TN 37208
Primary Phone (615) 742-4151
Contact Email
CEO/Executive Director Mr. Matthew Bourlakas
Board Chair Ms. Julie Wilson
Board Chair Company Affiliation Sr. VP Asset Management Healthcare Realty Trust
Year of Incorporation 1958

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