Refuge Center for Counseling
103 Forrest Crossing Blvd
Suite 102
Franklin TN 37064

 

Mission Statement
The Refuge Center for Counseling exists to offer affordable, professional counseling services in order to empower, educate, and support individuals, couples, and families in need.
Leadership
CEO/Executive Director Mrs. Amy Alexander
Board Chair Mrs Vanessa Melius
Board Chair Company Affiliation MDHA
History & Background
Year of Incorporation 2005
Organization's type of tax exempt status 501-C3
Financial Summary
 
 
Projected Expenses $1,216,941.00
Projected Annual Revenue $1,217,050.00 (2017)
Statements
Mission The Refuge Center for Counseling exists to offer affordable, professional counseling services in order to empower, educate, and support individuals, couples, and families in need.
Background The Refuge Center for Counseling, Inc. opened in December 2005 as the vision of its founders Jennifer Gillett and Amy Alexander. Jennifer and Amy had completed their Master’s degrees in Marriage and Family Therapy and had a strong desire to serve the county they both lived in-Williamson county. This county is often recognized for its wealth, which overshadows those who are in need. To live in a place with great prosperity and to be in need is to often feel invisible. The vision of The Refuge Center was to make sure that every individual and family had the opportunity to seek therapeutic resources, regardless of income level. Jennifer and Amy had discovered that there were few opportunities for affordable counseling in the area, as many local therapists charge $90-$150 per session. They wanted to be able to offer therapy to those who could not afford these fees, so they created a sliding-scale based on income that ranges from $25-$100. The name for the center came from a passage in Isaiah which says, “It will be a shelter and shade from the heat of the day, and a refuge and a hiding place from the storm and the rain.” (Is 4:6). The vision is also that beyond being a place to receive affordable counseling, The Refuge will also be a place where people are able to find hope and healing from the storms of their daily lives. The Refuge currently has 25 therapists, a psychiatric nurse practitioner, and 14 Master's and Doctoral level interns working at the agency. Each counselor has a different area of focus, including domestic and dating violence, adolescent behavioral issues, addictions, marital-therapy, grief and loss counseling, family counseling, and therapy for parent-training and adoptions-related issues. The Refuge receives referrals from over 100 different sources including churches, drug-court, domestic violence shelters, homeless shelters, juvenile detention centers, and other counselors. The Refuge Center currently has therapist's providing services in Williamson, Davidson Maury and Sumner Counties.
Impact

In 2016, The Refuge Center achieved a number of significant accomplishments, including:   

1) Spent the year developing a capital campaign to be launched in 2017 for the purchase of property on which to add a new facility. For us, growth is not only about increased capacity for services, but also about becoming the most excellent in our service delivery and in the experience the client has. In order for anything to grow, it must be firmly planted. With the need for our counseling services at an all-time high, it is imperative that The Refuge Center find a larger, permanent home. Through generous partnerships, this 15,000 square foot lodge like facility will allow us to provide over 32,000 counseling sessions each year. We envision a campus with walking trails, a picnic pavilion, a healing garden, a prayer chapel and prayer labyrinth, play areas for children, and other spaces for reflection and processing of clinical activities. The building itself will incorporate many elements of nature and will be intended to create a feeling of safety, security and spaciousness. It will feature spaces for art, dance and yoga therapy and also spots for other holistic providers (such as nutrition, massage, acupuncture and spiritual direction) to offer care. A large multipurpose room will allow us to offer many clinical trainings, classes, groups and also retreats. The home we envision will serve as a physical manifestation of the culture of compassionate care that is a hallmark of our Attachment Based Leadership culture at The Refuge Center. This new facility will enable Refuge to alleviate the need for a constant, lengthy waiting list for clients and serve even more middle Tennessee residents.
 
2) Provided 15,533 counseling sessions were provided to 2,126 individuals referred by over 80 sources.

3) Promoted staff to new leadership positions with purposeful vision for continuing to develop our "attachment-based leadership" culture.

4) Received the honor of winning The Healing Trust's Compassionate Care Award.
 
5) Selected to be a Feature Charity of the Nashville Predators
 
The vision of The Refuge Center is to distinguish itself as the preeminent counseling organization in Tennessee. We will be recognized for our inclusive, family-centered atmosphere, talented therapists, cutting-edge services, and our ability to offer hope to a hurting world.
 
Goals for 2017 include:
 
1) Increase revenue to address capacity needs
 
2) Increase awareness among the public about The Refuge Center through strategic branding efforts 
 
3) Maintain staff culture of attachment-based leadership
 
4) Ensure the Refuge Center's values of systemic health, affordability, excellence, Christ-centered faith, education, and hope through specific quality control assessments.
 
5) Develop tools, programs and processes to support the continued fulfillment of the board objectives and growth initiatives.
Needs
1) To purchase land to begin a 3-phase capital project.
2) To increase community awareness about services.
3) To increase annual fund 
4) To recruit board members with expertise in capital campaign.
5) To grow skill specific volunteer base
Other ways to donate, support, or volunteer

Donate By Phone
To donate by phone using your credit card, please call our Director of Donor Relations at: (615) 591-5262.

When you call, please have ready:
• Your credit card information;
• The donor name(s), address and phone number;
• And, if the gift is an honor or memorial gift, in whose memory or honor the gift is made.

The Refuge Center for Counseling is a 501(c)(3) not-for-profit organization, and all donations are tax-deductible to the fullest extent of the law. Donations made online, by mail, or by phone are confirmed by mail with a donor receipt form acting as receipt.

Donate By Mail
The Refuge Center for Counseling happily accepts donations made by mail. Please send your check or money order to:

The Refuge Center for Counseling
103 Forrest Crossing Blvd., Suite 102
Franklin, TN 37064

Please attach a note or letter that includes:
• the donor name(s), address, phone number and e-mail address;
• and, if the gift is an honor or memorial gift, in whose memory or honor the gift is made.

The Refuge Center for Counseling is a 501(c)(3) not-for-profit organization, and all donations are tax-deductible to the fullest extent of the law. Donations made online, by mail, or by phone are confirmed by mail with a donor receipt form. All memorial/honor tributes are acknowledged to the family/individual and include the donor's name and address – the donor’s contribution amount is not disclosed. 
 
 
Volunteer Opportunities include:
  • Distribution of marketing materials
  • Event planning
  • Video/Film
  • Grant research
  • Administrative duties (copies, mailings, answering phones, etc.)
  • Sewing
  • Carpentry
  • Interior Design
  • Painting
  • Office Maintenance
  • Service on our Board or Partnership Council
Service Categories
Primary Organization Category Mental Health & Crisis Intervention / Counseling
Secondary Organization Category Human Services /
Areas of Service
Areas Served
TN - Rutherford
TN - Williamson
TN - Davidson
TN - Maury
TN - Sumner
TN - Cheatham
TN - Dickson
TN - Marshall
The Refuge Center for Counseling's main offices are in Franklin (Williamson County); however, we serve clients who reside in counties across Middle Tennessee (and beyond) - including Davidson, Cheatham, Dickson, Wilson, Maury, Marshall, Rutherford and Sumner Counties. Williamson County residents served reside in the towns of Franklin, Fairview, Thompson Station, Nolensville, and Spring Hill.
Board Chair Statement


There is so much to be thankful for as we close out our 11th year at the The Refuge Center for Counseling. This year has been one of blessing marked by growth and new territory for the organization. We kicked off the year by completing an expansion of our current space, which added several new offices and a much needed large group room. As a result, we were able to add several new staff, which enabled the organization to serve the community in new ways and in greater numbers than ever before.

As The Refuge Center continues to redefine what professional counseling looks like, the community is beginning to take notice. Early in 2016, The Nashville Predators Foundation chose The Refuge Center to be one of only four featured charities for the 2016-2017 season. More recently, the Center for Nonprofit Management recognized The Refuge Center with the Compassionate Care Award. These recognitions demonstrate the significance of the organization in the community as well as the innovative ways that The Refuge Center is addressing the need.

As the community becomes more aware of our organization, we continue to see the demand for our services grow. The board made a strategic decision in 2016 to build this awareness by investing in the development staff, and we are extremely encouraged by the opportunities that it will afford the organization as we move forward. In addition to serving the needs in our surrounding communities, we also understand that The Refuge Center has a vital role in supporting and equipping organizations across our state and beyond.

It is this vision that compels us to step boldly into what we believe the future of this organization is. We recently unveiled architectural renderings of the permanent home of The Refuge Center. It is this vision that guides our continued search for property and it is the basis for our upcoming capital campaign. The history of The Refuge Center is marked by the generosity of many in our community, and we will need all of you to be involved in seeing this vision come to reality!

I am so grateful and privileged to serve along with so many committed board members and the extraordinary staff of The Refuge Center. May God continue to bless and be honored by the work of this great organization.


By His Mercy,

Andy Hammer
The Refuge Center for Counseling Board President


CEO Statement

    

Dear Refuge family, friends and supporters,

What does Refuge mean to you? That was the question that was recently asked of many of our clients, board members and staff. The answers we heard? Refuge means family, redemption, peace, presence, warmth, connection, and hope.

It has been an incredible year of blessing and growth here at The Refuge Center for Counseling! For us, 2016 was about faithfulness. The definition of faithful is being "loyal, constant and steadfast." We’ve felt especially called to being faithful to listen well to God’s vision for The Refuge Center, to being faithful to making the best possible decisions for the benefit of our clients and to being faithful to care well for our team and their needs. Being faithful is never easy but it does keep us aligned with what matters most.

We have an incredible Board of Directors who remained steadfastly focused in 2016 on six key strategic initiatives for our organization and this has allowed us to: expand community awareness of our services, achieve continued excellence in service delivery, deepen our culture of attachment-based leadership, increase engagement from top community leaders, strengthen our infrastructure, and take key steps towards a permanent home for The Refuge Center.

Our outstanding group of staff, post-master’s volunteers and interns have also invested deeply into this organization to see that our clients receive the best possible care and access to emotional healing. This year we saw a 16% increase in services from the prior year, having provided 15,533 counseling sessions for 2,126 individuals in 2016. Our clients came from over 80 unique referral sources, with the largest referral source being current and former clients. Our growing areas of service delivery are trauma therapy, counseling for children and teens, and family and relationship counseling. We strongly believe that no matter who are clients are, no matter what they have done or what has been done to them, no matter how much their income is or where they live- when they come to The Refuge Center they deserve to have the most excellent care possible with maximum opportunity for healing.

The Refuge Center is a place where many come broken-hearted. But we know that The Refuge Center is a safe place where stories are redeemed and hearts are healed. Transformation occurs here literally every hour that we are open. We are grateful for the ways that each of you are a part of The Refuge Center story and look forward to walking faithfully together into the future of this organization where we know God will do exceedingly and abundantly more than we can ask or imagine!

Sincerely,


Amy Alexander LMFT, AAMFT Approved Supervisor

The Refuge Center for Counseling, Executive Director and Co-Founder


                                                                                                                                       

 
To learn more about The Refuge Center for Counseling, please visit our website at www.therefugecenter.org. You can also follow us on Twitter, Facebook and Instagram!
 
Programs
Description We offer counseling to trauma survivors, including domestic and sexual violence survivors who are referred from local shelters, lawyers, churches etc. With each survivor, therapy is focused on empowerment, self-efficacy, safety planning, goal setting, self-discovery, processing loss, and creating boundaries. Through this program the survivor is able to decrease symptoms of PTSD, is educated about power and control, the cycle of violence and about what constitutes health in relationships.  One in three women report being abused by a partner at some point in their lives, so the need for a confidential and affordable resource for women to begin their healing journey is apparent. TRC meets this need. Success is measured by the number of women who complete physical and emotional safety plans with their counselor and by the number of women who make a self-report of having identified their resources and options, and feel empowered having been able to do so. When using EMDR in trauma therapy success is measured by a SUD of 0, a VOC of 7, and a clear body-scan.
Category
Population Served , ,
Short Term Success

Short term achievements for therapists working with domestic and sexual assault survivors include education about the cycle of violence and about physical and emotional safety planning as well as increased knowledge about resources. It is our goal that 100% of clients will complete a physical and emotional safety plan within the first two sessions and will also have the opportunity to review the power and control week and cycle of violence.

Long term Success

Long term goals of The Refuge Center therapists who work with domestic and sexual assault survivors  is to provide  trauma-based, psychoeducational counseling where women are given opportunity to receive holistic therapy emphasizing education about healthy relationships and Self-leadership. These services offer opportunity to process trauma and increase self-esteem. This renewed self-efficacy has a systemic impact on culture and the community as a whole will be profoundly impacted by each woman who finds physical and emotional freedom. Educated survivors are able to reset the language of the culture. The degree of improvement is dependent on the survivor’s readiness and ability (from a safety perspective). It is out goals that 90% of clients that commit to more than 3 sessions will report that they have increased their awareness of the dynamics of domestic violence, will identify strategies for physical and emotional safety, and will engage in trauma-processing and self-discovery projects that promote empowerment. When using EMDR in trauma therapy success is measured by a SUD of 0, a VOC of 7, and a clear body-scan.

Program Success Monitored By

Evidence of success for us comes from client testimonials, referrals from current and former clients and increased education about power and control and safety planning. Specific measurements of success include use of the Likert Scale for treatment goals, client self-report (decrease of symptoms related to domestic violence and PTSD) and progress notes. When using EMDR in trauma therapy success is measured by a SUD of 0, a VOC of 7, and a clear body-scan. Additionally, as of January 2009 we have also begun implementing a program service evaluation which will track specific outcomes.

Examples of Program Success
Client Testimonials:
Female, Age 27
"I would not have survived the trauma of assault without a strong community of support to leave my abuser. The Refuge Center was and is an integral part of the community that helped me realize my confidence and strength that had been hindered after years of spousal abuse.Through counseling I found renewed hope and much joy in my life. These are gifts that seemed amazingly far away but were brought so quickly forth the moment I sought help, and something The Refuge Center manages to bring forth for so many. Their name is apt; it's a place of refuge, but it also brings new life to those who are unable to see it is there."
 
Female, Age 51
“The counseling itself has personally been a great help. I have become very well educated on the problem of abuse. I was never judged or made to feel bad about myself. It has helped me to discover who I am and to grow as a person. I have become more confident in who I am and the decisions I make. I cannot even imagine what my life would be like without the counseling at The Refuge Center.”
 
Description The Refuge Center offers counseling for children and adolescents. Presenting issues for the youth we serve includes: child abuse, behavioral issues (cutting, addiction, aggression etc), adoption, trauma, attachment, grief and loss, peer relationships and family violence. Our children's counselors use a variety of specialized techniques in therapy including Theraplay, Expressive arts, EMDR, and Sand Tray. Goals for the sessions include identifying ways to increase physical and emotional safety, increasing positive coping skills, disclosure of trauma, active and non-violent engagement in play, self-discovery, ownership of choices, and defining boundaries.
Category
Population Served , ,
Short Term Success

Short term achievements (based on one clinical session) for therapists working with children and families include gained confidence of decreasing symptoms and new knowledge of resources.  We have found that over 93% of clients who come to an intake session have enough hope in emotional health and growth (gained from insight given by therapists) that they return for more services and further sessions.

Long term Success

Long term goals of The Refuge Center therapists who work with children is to increase overall emotional and mental health for the entire family system.  The degree of improvement is dependent on the quality of care and the investment/motivation of the client and caregivers.  Our long-term goal is that75% of parents/caregivers will report that their child has benefited from services and that they have observed  behavioral improvements in at least two areas (ex: increased positive coping skills,ownership of choices, defining boundaries, active and non-violent engagement in play etc.)

Program Success Monitored By

Evidence of success for us comes from client testimonials, referrals from clients and decrease of symptoms in client cases.  Specific measurements include likert scale (modified for accessibility for children - incorporates play therapy), and reports by parents/caregivers, children and teachers. Additionally, as of January 2009 we have also begun implementing a program service evaluation which will track specific outcomes.

 

Examples of Program Success
Client testimonials from parents whose children have utilized services at TRC:

Female, Age 47
“My counselor at The Refuge Center helps my family and I to better understand one another. My son has had a lot of emotional problems. I have taken him to several therapists and even psychiatrists. But since coming to The Refuge Center he has been off all of his medications, has made friends, and is doing well in school. The Refuge Center has also been very accommodating financially and even offered some pro bono sessions when money was tight. I would highly recommend The Refuge Center for anyone seeking quality, professional counseling.”
Female, Age 44
"My 10 year old daughter and I experienced a traumatic event. She was not able to move on and was having fear and panic spread into her daily activities. Her counselor was able to give her the skills to put it in its proper place. She was able to use calming techniques that helped her tremendously. She also learned to apply them in other aspects of her routine and is back to being happy, calm, and self-confident. Thank you."
Description The Refuge Center offers family counseling in order to assist in helping families function more effectively as a whole, by identifying both individual and systemic opportunities to improve the health of the entire family. The goal of family work is to strengthen family bonds, increase individual members capacity for empathetic communication, disclosure of family secrets, and to create appropriate family structure and hierarchy with definitive boundaries and confirmation of safety. Family sessions also provide a platform for each family member to feel heard and valued.
Category
Population Served Adults, ,
Short Term Success Short term achievements for therapists working with families includes many of the following: using a genogram to identify family patterns and themes, normalizing the stages of the family life cycle and addressing the emotional process of transition, increasing empathy, decreasing emotional reactivity, improving differentiation among individual members while decreasing anxiety and triangulation, reframing of symptoms, and addressing structural issues and boundaries.
Long term Success Long term goals of The Refuge Center therapists who work with families is to improve the quality of life for family system by helping people to make positive changes in their lives and empowering them to make healthy and effective choices. The goal of family counseling is to identify the dynamics that cause problems and to effect changes in the structure or style of how the family operates. A small change in one area can often have systemic impact on other areas which means that important gains can often be produced quickly and dramatically.
Program Success Monitored By Evidence of success for us comes from client testimonials, referrals from current and former clients and self-report as well as demonstration of improved functioning of the family system. Specific measurements include Likert Scale of treatment progress, reports by the client and session notes. Additionally, as of January 2009 we have also begun implementing a program service evaluation which will track specific outcomes.

 

 

 
Examples of Program Success
Testimonials from clients who have utilized family counseling at The Refuge Center:

Female, Age 37
"The Refuge Center has been a huge blessing for our family. Left with very little money, the sliding scale made it possible for my children to still receive the counseling services needed to get through a very tough time. Now, instead of just coping with things and trying to "get by" we are able to work through our issues and heal."

Female, Age 33
I personally have been no stranger to individual counseling.  I appreciate the approach taken at The Refuge Center with their counseling methods and philosophy.  I have been referred to The Refuge Center for both individual and family counseling, and am appreciative of their sliding fee scale, as it allows my family and I to do so.

Description The Refuge Center offers relationship counseling to those whose relationships have been affected by marital discord, interpersonal anxieties, affairs, anger, depression, grief and loss, addiction and financial strain/employment changes. Pre-marital counseling is also available. Various therapeutic techniques are utilized including psycho-educational work, IFS, cognitive behavioral techniques, and emotionally-focused therapy and specific assessments. Goals include helping each client to define Self, to define and implement personal boundaries, to process loss, to increase skills of empathetic communication, to identify triggers and maintain recovery, and to become more assertive.
Category
Population Served Adults, ,
Short Term Success Short term achievements for therapists doing relationship counseling includes conducting any applicable assessments such as the PAIR or the Prepare and Enrich and using data to propose an applicable treatment plan, providing basic education about boundaries, triggers, conflict resolution etc. and providing the client with valuable resources and materials about their presenting issue(s). It is our goal that these activities be conducted within the first three sessions so that the client feels increasingly educated about the presenting problem and can determine commitment to long-term treatment planning.
Long term Success Long term goals of The Refuge Center therapists who conduct relationship therapy include helping each client to identify underlying emotions and triggers, to define and implement personal boundaries, to decrease anxiety within the relationship, to process loss, to increase skills of empathetic communication and conflict resolution, to identify triggers and maintain recovery, to become increasingly assertive rather than reactive.
Program Success Monitored By Evidence of success for us comes from client testimonials, referrals from current and former clients and increased education about relational dynamics. Specific measurements include assessment scores, Likert Scale of treatment progress, observation of improved interactions, reports by the client and session notes. Additionally, as of January 2009 we have also begun implementing a program service evaluation which will track specific outcomes.

 

Examples of Program Success
Testimonial from a client who has had relationship counseling through The Refuge Center:

Male, Age 35
“The Refuge Center has been a godsend. When my wife and I began counseling we did it as a preventative measure due to many things we were dealing with or about to deal with in our lives. As our financial situation changed the sliding scale to helped us continue counseling. The thing I get most from our counselor is a positive feeling when I leave. She asks such great questions and always has a way of making me feel that I am doing a good job handling the situations in my life.”

CEO Comments Budget could not be extracted for individual programs as expenses are shared for each type of therapy offered.
Board Chair
Board Chair Mrs Vanessa Melius
Company Affiliation MDHA
Term Jan 2017 to Dec 2017
Email vmelius@netscape.net
Board Members
NameAffiliationStatus
Mrs Amy Alexander The Refuge Center for CounselingExofficio
Mr. Gary Bailey Next Version SystemsVoting
Mrs Cindy Beresh-Bryant HR Solutions by Design, LLCVoting
Ms Sara Cook EmdeonVoting
Mr Ken Corr Brentwood BaptistVoting
Mr. Doug Edwards Vanderbilt UniversityVoting
Mrs. Natalie Embry HCA/Tri-Star Behavioral HealthVoting
Mrs Dawn Garcia Dawn A. Garcia Attorney-at-LawVoting
Mrs Jennifer Gillett The Refuge Center for CounselingNonVoting
Mr Andy Hammer OptumVoting
Mrs Mary Anne Locke Maxus RX, LLCVoting
Ms Vanessa Melius Independent Contractor, Grant WriterVoting
Mr. Cain Myers Peachtree Planning of TennesseeVoting
Ms Janean Overton HCA/TriStarVoting
Mr. Chad Randall Franklin Synergy BankVoting
Mr Carl Roberts Thinking AheadVoting
Mrs Marianne Schroer Williamson County CASAVoting
Ms Nicole Smith Vanderbilt UniversityVoting
Mrs Vicki Smith HCA CorporateVoting
Mr Jonathan Uttz Kraft Healthcare ConsultingVoting
Mr David Winningham Adoration HospiceVoting
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 18
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Board Demographics - Gender
Male 9
Female 11
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 73%
Does the organization have written Board Selection Criteria? Yes
Does the organization have a written Conflict of Interest Policy? Yes
Percentage of Board Members making Monetary Contributions 100%
Percentage of Board Members making In-Kind Contributions 100%
Does the Board include Client Representation? Yes
Number of Full Board Meetings Annually 11
Board CoChair
Board CoChair Mrs Nicole Smith
Company Affiliation Vanderbilt University
Term Jan 2017 to Dec 2017
Email nicole.smith@Vanderbilt.Edu
Standing Committees
Advisory Board
Board Development
Development / Fund Raising
Executive
Communications / Promotion / Publicity / Public Relations
Building
Personnel
Risk Management Provisions
Directors & Officers Policy
Medical Malpractice
Commercial General Liability
Professional Liability
Workers Compensation and Employers' Liability
Additional Board Members
NameAffiliation
Mr. Dan Alexander Millennium Labs
Mr. Mitch Anderson Anderson Financial Consulting
Mr Brad Duke Small Buisiness Owner
Mr Albert Partee Attourney at Law
Mr Keith Solomon McCann, Hubbard and Solomon
CEO Comments
We presently have 19 voting board members. Our Board of Directors are intently focused on our 2015-2017 Strategic Plan. Each of the board members self-selects to one of six committees outlined by the initiatives in the plan. Each committee has clearly outlined strategies, performance targets and action plans.
 
Executive Director/CEO
Executive Director Mrs. Amy Alexander
Term Start Dec 2005
Email amy.alexander@therefugecenter.org
Experience

Amy Alexander is the Co-Founder and Executive Director of The Refuge Center for Counseling. As the Executive Director, Amy encourages and supports practices that promote attachment-based leadership within the Refuge Center organization. This culture of compassionate care emphasizes the value of staff and clients alike feeling seen, safe, secure, and soothed.

Amy is a Licensed Marriage and Family Therapist who has been practicing for fifteen years. Her areas of clinical focus include trauma, domestic and sexual violence, grief and loss, and identity work. Amy is trained in EMDR, Brainspotting, Trauma-Focused Cognitive Behavioral Therapy, and Trust Based Relationship Interventions. She is an American Association of Marriage and Family Therapy (AAMFT) Approved Supervisor and a Clinical Fellow of the association. Amy has been married to Dan for twelve years and together they have three children.

Staff
Full Time Staff 2
Part Time Staff 8
Volunteers 91
Contractors 13
Retention Rate 90%
Plans & Policies
Does the organization have a documented Fundraising Plan? Yes
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 3
When was Strategic Plan adopted? Nov 2014
In case of a change in leadership, is a Management Succession plan in place? Under Development
Does the organization have a Policies and Procedures Plan? Yes
Does the organization have a Nondiscrimination Policy? Yes
Affiliations
AffiliationYear
American Association of Christian Counselors2005
Tennessee Coalition Against Domestic and Sexual Violence2008
Williamson County Task Force Against Domestic Violence2008
Williamson County Chamber of Commerce2010
Awards
Award/RecognitionOrganizationYear
Medical AwardWilliamson County Task Force Against Domestic Violence2008
Compassionate Care FinalistBaptist Healing Trust -Salute to Excellence2012
Distinguished Service to Families AwardTennessee Association for Marriage and Family Therapy2014
Greatest Campaign Participation AwardUnited Way of Williamson County2014
Compassionate CareThe Healing Trust2016
Senior Staff
Title Executive Director/Therapist
Experience/Biography

Amy Alexander is a licensed marriage and family therapist and is the Co-Founder of The Refuge Center for Counseling. Her areas of clinical focus include: Trauma, Domestic and Sexual Violence, Women’s Issues, Traumatic Bereavement, and Addictions. Amy is trained in EMDR, Brainspotting, and Trauma-Focused Cognitive Behavioral Therapy. She is an AAMFT Approved Supervisor. Amy is also clinical member of the American Association of Marriage and Family Therapists and a member of the Nashville Area Association of Christian Counselors.

Title MMFT, Director of Post Masters Fellowship, Therapist
Experience/Biography
Pike Williams, MMFT, Director of Post Masters Fellowship
Pike has a Master’s degree in Marriage and Family Therapy and his clinical passion is to work with couples and with men. He is certified in Trauma-Focused Cognitive Behavior Therapy and is trained in EMDR, a proven approach for helping clients process unresolved trauma. Pike is certified to administer the Prepare/Enrich assessment, a valuable tool for pre-marital work and he is a member of the American Association for Marriage and Family Therapy (AAMFT) and the American Association of Christian Counselors (AACC). Pike also oversees the post masters fellowship program at The Refuge Center. Outside of his time at The Refuge Center, Pike is also the Chaplin for the Nashville Predators.
Title LMFT, Clinical Director, Therapist
Experience/Biography

Connie Kinder, LMFT, Clinical Director, Therapist


Connie Kinder is a licensed marriage and family therapist and is the Clinical Director at The Refuge Cente. She is passionate about walking with people who are struggling to integrate their faith with difficult life experiences and broken relationships. She is trained to support clients with anxiety, depression, traumatic experience, struggling marriages, difficult parenting and divorce adjustment. Connie is a certified Emotionally Focused Therapy (EFT) Therapist. She is trained in Eye Movement Desensitization Reprocessing, (EMDR) level 2, and Internal Family Systems,(IFS) level I. Connie’s life experiences and her background in education equip her to work with a variety of age groups.
 
Title Advanced Psychiatric Nurse Practitioner
Experience/Biography Leslie Binford A.P.N.

MSN, PMHNP-BC

Leslie Binford is a psychiatric mental health nurse practitioner specializing in medication management for the adult population. Previous experience includes work with individuals with severe and persistent mental health needs, addiction, women’s issues and trauma. In addition to her nurse practitioner duties, she in an instructor of nursing with Vanderbilt School of Nursing. Leslie’s passion is to partner with individuals through their healing journey, utilizing medication management as a piece of the puzzle, to provide holistic, person-centered care.

Title M.A., Director of Children and Teen Programs, Therapist
Experience/Biography
Eleah Hyatt, M.A., Director of Children and Teen Programs 
Eleah Hyatt has a Master’s degree in Counseling and is temporarily licensed as a Marriage and Family therapist. She is passionate about walking alongside hurting children, adolescents, adults and families as they journey from places of confusion and uncertainty towards places of growth, healing and harmony with self and others. Eleah has experience working with children and families in a variety of different settings and credits her work with the Nashville Children’s Alliance for fueling her passion for working with children and families in need. Her areas of clinical focus include family conflict, trauma, grief and loss, anxiety, depression, parenting support, self discovery. transitional adjustments & relationship difficulties. Eleah is trained in EMDR level 2, trauma-focused cognitive behavioral therapy and is a certified facilitator of the Prepare/Enrich assessment. She is a board member for the Nashville Area Association of Christian Counselors in addition to Sea Star kids; a Christian nonprofit organization dedicated to helping underprivileged children in Ukraine.
Title Director of Donor Relations
Experience/Biography Allena Bell is a strategic and collaborative city- wide leader who has dedicated the last four years advocating for students as a Board Member for the Franklin Special School District.  Currently, she serves on the Board of Directors for Franklin Tomorrow, The Education Foundation of Williamson County, and Youth Leadership Franklin. Her previous work experience is in capital development, marketing, and pharmaceutical sales.  She will bring critical focus in building relationships with donors within our Middle Tennessee community.  Allena and her husband Gary have been married for 22 years and have 4 children.
Title Therapist/Director of Contract Programs
Experience/Biography  Abbé Utter is a Licensed Professional Counselor with a temporary status serving as a contract-therapist at The Refuge Center. She attained a Masters in Clinical Mental Health Counseling from Lipscomb University in 2014. Alongside serving at Refuge Center, Abbé runs a private practice in Brentwood, TN. She is passionate about serving individuals in any stage of life, but especially women and adolescent girls in transitional phases of life. Abbé strives to help those that feel they have lost their identity find their true self again. Using an integrative approach to counseling, Abbé helps each client gain awareness and insight around their thoughts, feelings and behaviors. Her desire as a counselor is to meet clients where they are in love and compassion, and to help them achieve personal goals. Abbé is a member of the American Counseling Association (ACA) and the Nashville Area Association for Christian Counselors (NAACC).  She is trained in Eye-Movement Desensitization and Reprocessing (EMDR), Trauma Focused Cognitive Behavioral Therapy (TF-CBT) and Applied Suicide Intervention Skills Training (ASIST).  In her spare time, she enjoys spending time with her family and friends, exploring new places, running, and re-purposing old things.
Title Coordinator of Communications and Special Events
Experience/Biography  Amy grew up in Birmingham, AL and is a graduate of Auburn University with a degree in Merchandising and Business Administration. Amy started her career out of college in retail, as a buyer for a corporate gift catalog, then in planning and advertising for Parisian, a regional department store based in Alabama. A move to Nashville followed in 2007, and she took time off while her two boys were very young. She filled those years planning fundraising events and projects as a volunteer in the community for The Junior League of Nashville, her church, and her school PTO. When she decided to “re-enter” the workforce, Amy put her social media skills to use for a social media start-up focused on health care practices. After that, she turned her attention to the non-profit sector and joined a local non-profit as their marketing and social media coordinator.  Now, in her current role as Communications and Special Events Coordinator, Amy is excited to connect with the community to support and share the message of hope The Refuge Center for Counseling offers to those in need. Amy has been married to her husband Ryan for almost 16 years. In her free time, she enjoys hiking, beach trips, reading, cooking, cheering for the Tigers, and spending time with her family & friends.
Title Assistant Clinical Director
Experience/Biography Lynde Ross, L.M.S.W is a Licensed Master Social Worker. She earned her Master of Science in Social Work at the University of Texas at Austin. Lynde uses a strengths-based integrative approach to counseling. She aims to provide compassionate care by way of authentic regard for each client and their experiences. She believes that everyone has the capacity for growth and change. Her areas of clinical focus are grief and loss, anxiety, depression, marital and relationship issues, parenting concerns, and challenges associated with aging.

Lynde is trained in Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), Prepare-Enrich premarital counseling, and Eye Movement Desensitization and Reprocessing (EMDR). She is a member of the National Association of Social Workers and the Nashville Area Association of Christian Counselors.

CEO Comments
Unique Strengths-  Affordability, Diversity of Services, Referral Sources, Cutting-edge treatments, Qualified therapists, Community Reputation, Board diversity and engagement, Intern program.

Opportunities to capitalize on strengths:Increase awareness and branding through social media, Grow annual cornerstone event, Strategic focus on infrastructure and sustainability.

Challenges:
Capacity for services limited by space
 
How we are addressing challenges: Feasibility Study, Utilizing CNM consultants for strategic planning, Improving infrastructure and focusing on staff development and continuing education.
 
 
Fiscal Year
Fiscal Year Start Jan 01 2017
Fiscal Year End Dec 31 2017
Projected Revenue $1,217,050.00
Projected Expenses $1,216,941.00
Endowment Spending Policy N/A
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
$0$0$0
Government Contributions$0$0$0
Federal$0$0$0
State$0$0$0
Local$0$0$0
Unspecified$0$0$0
Individual Contributions$284,395$229,617$180,925
$41,265$0$32,837
$533,070$439,992$331,325
Investment Income, Net of Losses$223$175$105
Membership Dues$0$0$0
Special Events$68,597$66,366$26,098
Revenue In-Kind$0$0$0
Other$20,804$13,283$3,058
Expense Allocation
Fiscal Year201520142013
Program Expense$724,118$611,592$434,527
Administration Expense$98,425$82,775$58,801
Fundraising Expense$73,017$35,721$17,287
Payments to Affiliates$0$0$0
Total Revenue/Total Expenses1.061.031.12
Program Expense/Total Expenses81%84%85%
Fundraising Expense/Contributed Revenue19%12%7%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$255,974$174,403$156,346
Current Assets$181,291$156,768$136,086
Long-Term Liabilities$0$0$0
Current Liabilities$32,911$4,136$5,424
Total Net Assets$223,063$170,267$150,922
Short Term Solvency
Fiscal Year201520142013
Current Ratio: Current Assets/Current Liabilities5.5137.9025.09
Long Term Solvency
Fiscal Year201520142013
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201520142013
Top Funding Source & Dollar AmountProgram Revenue $533,070Program Revenue $439,992Program Service Revenue $331,325
Second Highest Funding Source & Dollar AmountContributions, Gifts and Grants $284,395Contributions, Gifts, and Grants $229,617Contributions, Gifts, and Grants $180,925
Third Highest Funding Source & Dollar AmountFundraising Events $68,597Fundraising Events $66,366Indirect Public Support $32,837
IRS Letter of Exemption
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? Anticipated In 3 Years
Capital Campaign Anticipated in Next 5 Years? Yes
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires June 2017
Organizational Budgets and Other Documents
2017 Budget2017
2016 Budget2016
Bylaws2016
2015 Impact Report2015
GivingMatters.com Financial Comments
Financials taken from the 990.
Financial documents prepared by Parsons & Associates, CPAs.
Comments provided by Kathryn Bennett 6/28/16.
Nonprofit Refuge Center for Counseling
Address 103 Forrest Crossing Blvd
Suite 102
Franklin, TN 37064
Primary Phone (615) 591-5262
Contact Email info@therefugecenter.org
CEO/Executive Director Mrs. Amy Alexander
Board Chair Mrs Vanessa Melius
Board Chair Company Affiliation MDHA
Year of Incorporation 2005

Related Information

Mental Health and Mental Illness

“I’ve never shared my story with anybody.” -- The first step toward recovery can be the most difficult. The ability to engage in productive activities, to find relationships with other people fulfilling, and to adapt to change and cope with adversity are each vital to enjoying a happy and healthy life. But each of these facilities can be significantly impaired by mental health disorders. A mental health diagnosis should not define who a person is, or what a person can achieve through treatment and support. Middle Tennessee nonprofit organizations are ready to help make that first step toward good health a little easier.