HEAR Nashville
P.O. BOX 210026
Nashville TN 37221
Mission Statement
To assist in providing hearing aids to eligible low income people and (a) improve the quality of their lives, (b) increase the likelihood of their success in educational and employment settings, and (c) improve the effectiveness of their communication with healthcare and other significant professionals.
CEO/Executive Director Dr. Les Hutchinson
Board Chair Dr. Les Hutchinson
Board Chair Company Affiliation Retired nonprofit executive
History & Background
Year of Incorporation 2011
Organization's type of tax exempt status 501-C3
Financial Summary
Graph: Expense Breakdown Graph - All Years
Projected Expenses $85,800.00
Projected Annual Revenue $92,000.00 (2018)
Mission To assist in providing hearing aids to eligible low income people and (a) improve the quality of their lives, (b) increase the likelihood of their success in educational and employment settings, and (c) improve the effectiveness of their communication with healthcare and other significant professionals.
Background HEAR Nashville was created in 2010 by five collaborating organizations to share resources and address significant hearing loss issues in low income people in Middle Tennessee. These five organizations include: the Sertoma Club of Nashville, Vanderbilt Bill Wilkerson Center (VBWC), the Audiology section of the Dept of Speech Pathology at Tennessee State University (TSU), Bridges (formerly League for the Deaf and Hard of Hearing) and the Nashville Chapter of Hearing Loss Association of America (HLAA).
Graduate student volunteers in audiology at VBWC staff our central Call Center to screen for eligibility and professional audiologists at VBWC and TSU provide clinical hearing evaluations and fittings as needed. Prospective patients may be self-referred although the majority are referred by health clinics in low income neighborhoods and by area audiologists in the community. Bridges collaborates on educational programs and the Sertoma Club provides financial support for certain logistical costs and some of the application fees for eligible patients and oversees a program to collect used hearing aids. Agencies hosting collection canisters include all Middle Tennessee YMCA's, all Fifty Forward centers, several area churches, and a few other NPO's. These used devices are examined at VBWC to determine which may be refurbished to use in a "loaner" bank while the remainder are submitted to a national hearing aid manufacturer that issues credits to HEAR Nashville for new aids.
In 2017, we accomplished the following:
1)  Assisted 140 low income adults obtain hearing aids
2)  Added one more community partner audiologists to our group of volunteer professionals who serve our clients now giving us a presence in Rutherford county along with Davidson, Williamson, Sumner, Wilson and Maury counties.
3)  Virtually doubled our capacity to provide clinical hearing services.
4)   Provided educational outreach with booths at two health fairs and one national Sertoma conference.
5)  Updated our Facebook page for additional visibility to the community, potential applicants for services, and potential referral sources
6)  Expanded our marketing outreach through letters and information to over 35 audiologists and 27 health clinics in low income areas of middle Tennessee 
7)  Added one more major funding source to support our services. 
8)  Achieved an ROI (return on investment) of almost 14:1 in value per dollar donated. 
In our first seven years of operation, we have provided hearing aids to over 700 people in 42 counties of Tennessee ranging in age from 16 to 95. Since (a) health insurance generally does not pay for hearing aids and (b) the lives and opportunities of low income people, in particular, are adversely affected by hearing loss, we continue to see a strong positive growth in requests for our services.
 Goals for 2018 include adding at least two more audiologists in Davidson and outlying counties, especially Montgomery county, to serve eligible low income clients in those areas who cannot come to Nashville for services.  
We intend also to add at least two major funding resources as our services continue to grow. 
1) Funds to purchase hearing aids for qualified applicants.  We can obtain new, digital hearing aids for between $250 and $900 a set (equivalent to a market value of $4,000 to $6000 through "normal" community resources.)  Typically, a donation of $1000 will allow us to obtain hearing aids for one to three people depending on their particular type of hearing loss.
2)   Audiologists/Licensed hearing professionals in cities or communities outside of Nashville and at least two more in Nashville willing to provide services to three to five people each per year as "community partners" with HEAR Nashville are needed.
3)   Technology assistance with certain equipment items needed to test and fit people for hearing aids is needed as current resources as volunteered by participating agencies are insufficient for the growing demand by qualified applicants.
Other ways to donate, support, or volunteer

Donors can also use the HEAR Nashville website at www.hearnashville.org or mail checks directly to PO Box 2100216, Nashville, TN 37221. 

We also collect used hearing aids which can be dropped off at any donation site listed on our web page or mailed to the PO box above.

Service Categories
Primary Organization Category Health Care / Community Health Systems
Areas of Service
Areas Served
Our primary focus is on middle Tennessee residents.  Limitations are due to the need to service recipients to travel to Nashville or one of three outlying cities (currently) to receive services.
Board Chair Statement
At present, we are an all-volunteer organization with no paid staff.  Therefore, we depend on the wonderful support of our participating partners for professional time, clinic space, graduate student volunteers for our Call Center, and administrative support.  It is a wonderful partnership that meets a need not met anywhere else in middle Tennessee (or in most other parts of the country.)  We are extremely grateful for the wonderful support of our friends and partners and hope to add more partners as we continue to grow.
This program is clearly serving a very important need as evidenced by the continued growth in requests for services by eligible applicants and their representatives.  In fact, HEAR Nashville has become a model program as a partnership between agencies with common target populations and has received requests for information and consultation services from entities in several other parts of the country including Alabama, Wisconsin, New Jersey, and Georgia.  We feel that is a wonderful testimony to the manner in which we are filling a previously unmet need in our community.
CEO Statement
As an all-volunteer organization, ours is a "virtual" agency with no paid staff or professionals currently.  Our board president acts as agency CEO and members of the Sertoma Club of Nashville and various community volunteers help with additional administrative support.  Clinical services are provided by professional staff at the Vanderbilt Bill Wilkerson Center and the audiology section of the Dept of Speech and Hearing Services at TSU.  They are augmented by several professional audiologists in various locations of middle Tennessee who volunteer their time and clinic resources.
1)   Central Call Center to screen potential applicants for eligibility and provide entry into our service system.
2)   Comprehensive Hearing Evaluations provided to qualified applicants if they haven't had one in the prior six months.
3)   New, digital hearing aids provided to those who qualify based on family size and household income
4)   Education and awareness initiatives including participation in health fairs, community presentations, and web-based information about hearing health and hearing loss issues.
Population Served Adults, Aging, Elderly, Senior Citizens, People/Families with of People with Disabilities
Short Term Success
Each person receiving a hearing aid from our program will complete a "Client Satisfaction" questionnaire at each follow up visit over the first year after being fitted with aids.  This questionnaire will allow each to identify areas of their life that have changed (better or worse) from their status prior to receiving hearing aids.  (To date, those follow up questionnaires have been overwhelmingly positive.)
Long term Success
Low income people with hearing loss typically have greater obstacles to overcome to obtain appropriate education, training, and job success.  Hearing aids are expensive, typically not covered by insurance or most government support programs, and are therefore beyond reach for this population.  Over 90% of those with mild to severe hearing loss (not deaf) can benefit from hearing aids which, in turn, improves their chances for a better education and much improved prospects for finding employment and achieving on the job.  It is also a quality of life issue as better hearing improves communication which affects family and social relationships.  Improved communication with health professionals also results in better health and improved rehabilitation from injury or illness.  We intend to follow our patients for at least five years with outcome questionnaires and periodic personal contact to determine outcomes for each.
Program Success Monitored By
Questionnaires noted above are administered by the treating audiologist or graduate audiology student who follows up with each patient.
Examples of Program Success
The smiles on the faces of patients who receive hearing aids and hear their grandchildren or other sounds important to them for the first time in years is the most telling indicator.  Hearing loss often leads to social isolation so stories of our patients successfully rekindling relationships and participating in church or social events are often heard by our professionals.  Additionally, a client who recently received a job promotion he wouldn't have gotten while communicating ineffectively with his co-workers and supervisor has been a great example to us
CEO Comments We have seen a 65% increase in referrals from community agencies, families, and middle Tennessee hearing health professionals through our Call Center now averaging 25-35 calls or emails a week.  More than half involve people ultimately found to be eligible for at least of our two hearing aid programs.  Additional clinic resources are needed to meet this challenge so we have successfully recruited four additional community audiologists and are in process of recruiting at least five more area hearing professionals who will be willing to donate time in their own offices or clinics to serve at least ten eligible clients per year each.  
Board Chair
Board Chair Dr. Les Hutchinson
Company Affiliation Retired nonprofit executive
Term Nov 2016 to June 2019
Email les.hutchinson@comcast.net
Board Members
Mr. Steven Carter Vanderbilt Bill Wilkerson CenterVoting
Dr. Randi Davis-Yontz Au.D.Ascent Audiology ClinicVoting
Nancy Denning-Martin BridgesNonVoting
Dr. Andrea Green AuDVanderbilt UniversityNonVoting
Patti Hergenreder M.S. Aud.Vanderbilt Bill Wilkerson CenterVoting
Dr. Les Hutchinson Ph.D.Retired nonprofit executiveVoting
Mr. Michael Landy Community VolunteerVoting
Dr. Valeria Matlock Au.D.Tennessee State UniversityNonVoting
Ms. Jillian Roberts Vanderbilt Bill Wilkerson CenterVoting
Jud Scott CPAScott CPA,PLLCVoting
Mr. Lou Ullrich Community VolunteerVoting
Mr. Chris Wilson Sertoma Club of NashvilleVoting
Board Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 2
Caucasian 9
Hispanic/Latino 0
Native American/American Indian 0
Other 1 0
Board Demographics - Gender
Male 6
Female 6
Unspecified 0
Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 80%
Does the organization have written Board Selection Criteria? Yes
Does the organization have a written Conflict of Interest Policy? Yes
Percentage of Board Members making Monetary Contributions 50%
Percentage of Board Members making In-Kind Contributions 100%
Does the Board include Client Representation? Yes
Number of Full Board Meetings Annually 11
Additional Board Members
Dr. Bill Dickinson Au.D.Phonak, Inc.
Eric Workman VP, Bridges
CEO Comments The board of HEAR Nashville is comprised of representatives of each participating agency partner and several other community volunteers.  Each volunteers time outside the board meetings in either clinical or community educational activities - or both.  All are extremely committed to the mission of the organization and work very well together.
Executive Director/CEO
Executive Director Dr. Les Hutchinson
Term Start Nov 2010
Email les.hutchinson@comcast.net
Board president acts as a volunteer CEO currently. Dr. Hutchinson has over 40 years experience managing nonprofit organizations including six years as president and CEO of the League for the Deaf and Hard of Hearing in Nashville, TN..  He is a licensed psychologist who has treated many people with hearing loss and is also a consumer (wears hearing aids.)
Full Time Staff 0
Part Time Staff 0
Volunteers 30
Contractors 0
Plans & Policies
Does the organization have a documented Fundraising Plan? Under Development
Does the organization have an approved Strategic Plan? Yes
Number of years Strategic Plan Considers 5
When was Strategic Plan adopted? Nov 2014
In case of a change in leadership, is a Management Succession plan in place? Under Development
Does the organization have a Policies and Procedures Plan? Yes
Does the organization have a Nondiscrimination Policy? Yes
Sertoma Club of Nashville2010
Fiscal Year
Fiscal Year Start July 01 2017
Fiscal Year End June 30 2018
Projected Revenue $92,000.00
Projected Expenses $85,800.00
Detailed Financials
Expense Allocation
Fiscal Year201720162015
Program Expense$36,675$0$0
Administration Expense$1,028$0$0
Fundraising Expense$0$0$0
Payments to Affiliates--$0$0
Total Revenue/Total Expenses2.03----
Program Expense/Total Expenses97%----
Fundraising Expense/Contributed Revenue0%----
Assets and Liabilities
Fiscal Year201720162015
Total Assets$104,920$0$0
Current Assets$104,920$0$0
Long-Term Liabilities$0$0$0
Current Liabilities$6,050$0$0
Total Net Assets$98,870$0$0
Short Term Solvency
Fiscal Year201720162015
Current Ratio: Current Assets/Current Liabilities17.34----
Long Term Solvency
Fiscal Year201720162015
Long-Term Liabilities/Total Assets0%----
Top Funding Sources
Fiscal Year201720162015
Top Funding Source & Dollar AmountFoundations and Corporations $68,500 -- --
Second Highest Funding Source & Dollar AmountProgram Revenue $6,150 -- --
Third Highest Funding Source & Dollar AmountContributions, Gifts, and Grants $1,890 -- --
IRS Letter of Exemption
Capital Campaign
Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No
State Charitable Solicitations Permit
TN Charitable Solicitations Registration Yes - Expires Dec 2018
Solicitations Permit
CS Permit 2018
GivingMatters.com Financial Comments
2012 & 2017 Financial figures taken from the 990EZ. Schedule O did not include breakdown of current and long term liabilities. Breakdown is an estimate. 
990 was prepared Judson Scott, CPA. 
2013-2016, this organization filed a 990-N form with the IRS, which does not provide specific financial information. Most small tax-exempt organizations whose annual gross receipts are normally $50,000 or less ($25,000 for tax years ending after December 31, 2007 and before December 31, 2010) are required to electronically submit Form 990-N, also known as the e-Postcard, unless they choose to file a complete Form 990 or Form 990-EZ instead.
Comments provided by Nicole Rose 03/28/2018
Nonprofit HEAR Nashville
Address P.O. BOX 210026
Nashville, TN 37221
Primary Phone (615) 202-3329
Contact Email hearnashville@gmail.com
CEO/Executive Director Dr. Les Hutchinson
Board Chair Dr. Les Hutchinson
Board Chair Company Affiliation Retired nonprofit executive
Year of Incorporation 2011

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